Service Tom Naquin Nissan Car Dealership Elkhart Indiana | Edmunds
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Tom Naquin Nissan Service Reviews

  • 2500 W Lexington Ave
  • Elkhart, IN 46514 (map)
  • Chat with Dealer
Service Rating:

Polite talk..but not backed up.

Written by budreaux1 on 01/08/14 12:57:54 PM PST Go back to Service reviews
Recommend this dealer? No

If your phone call goes to voice mail....don't leave a message. You won't get a reply from Nissan service or parts. I only get a call back after complaining to the receptionist. Today I showed up to take care of an owner notification notice. Was told that the software download needed for this was 'corrupted'. They had no idea when that problem would be solved. Strange that Nissan sends out the notice before they can fix the problem. Naquin may be caught in the middle or it could be some creative excuse making. The national Nissan Customer Service rep had no idea what I was talking about. He also didn't want any info and made no offer to assist me.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Not applicable

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