Neil Huffman Honda
Customer Reviews of Neil Huffman Honda
Horrible service
byon 05/18/2021
The sales process was great but it’s been 3 months now and nobody has sent me a title or tags or nothing. Their title clerk ignores your phone calls. I’m worried that I bought a car with a bad title, of course I’ll never find out because no body returns your calls. It’s come to the point where I’ll have to get an attorney which is ridiculous.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Good sales experience
byon 01/06/2019
I bought a brand new 2018 CRV last month. I was able to get the price and negotiated in advance so that i did not spend all day. Though i did most of the paperwork online, it still took us more than 5 hours. The sales process and financing can be improved, but overall I was satisfied. They put pressure on buying the Eckbond paint protection product, which is how they make their money. I was a bit put off by the pressure a bit, but i hope the protection plan does not have surprises in it ;ike deductibles and long drawn process to get paint repair etc. I hope the paint protection is a good product.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
I always buy from them
byon 01/05/2019
I have purchased 4 of my last 5 cars from Neil Huffman Honda. They have been great to work with. Luke my salesperson is always willing to help in anyway he can. Charles the manager still remembers my name every time I walk in the door. I love dealing with them buying new or used.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fast and friendly
byon 12/26/2018
Got the car I wanted for the price I expected to pay. Did everything online except sign the paperwork & pick up the car, which took a little more than an hour.That's amazing because I've spent 6-8 hours at a dealership due to the pushy sales tactics & pricing changes. I recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No integrity
byon 06/24/2018
Huffman Honda sold us a brand new 2018 CRV with a bad engine. 900 miles and they will not stand behind their product. All we wanted was for them to take the defective car back on trade and put us in another new non defective car.. you guessed it.. they will not! $30,000 down the toilet as far as Im concerned. I would look elsewhere for a car if I were you. BELIEVE ME THIS IS REAL AND A CAR BUYING NIGHTMARE ! THANKS NEIL HUFFMAN FOR THE GREAT CUSTOMER SERVICE
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Made my day
byon 12/05/2016
Great car buying experience. Amazing staff. Excellent customer service. Awesome price on new Accord. Staff was understanding and willing to go the extra mile to get me in a car. Thank you Juilian, Kevin, and Charles for all your help! I recommend Neil Huffman Honda for your next car purchase these guys are great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No Nonsense and Friendly
byon 07/31/2014
Neil H was willing to negotiate without BS. Was able to get a great deal and although the checkout process took long (which is typical), everything went down smoothly. Would definitely buy from Neil Huffman Honda again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
great dealership
byon 07/14/2014
Tavis B and Steve A are great. they always work with me and treat me with respect. If you didnt know you were on a dealership, tavis would appear to be just another person.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best experience yet! with new-car purchase
byon 07/06/2014
Received prompt, efficient service and a fair price from people who were respectful of my time. I believe they were honest, and they honored my request to decline financing and expensive options. I purchased a vehicle in high demand, a 2015 Honda FIT, and they could have easily made a larger profit. But I explained previous HORRENDOUS experiences, and they were anxious to prove themselves different. Mr. N, my salesperson, and Mr. A, the manager, were friendly and forthright. New this time around: I felt no gender bias during negotiation! I WILL return. I still don't know why it's almost easier to buy a house than buy a car, though.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Civic
byon 06/24/2014
First off big Thanks to Ralph. We Just bought a new Civic pricing was very good. This is our first new car purchase. Ralph our salesman was very friendly,helpful and informative. Car came with extended maintenance for 2 years through the Dealership which is a plus. Friendly sales/finance staff overall a great buying experience. Very pleased with our car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The People at Neil Huffman Honda
byon 06/16/2014
The sales people and the crew that are in the service department are wonderful. I am a repeat customer not only for this dependable auto but for the treatment I receive when I am there. I have just purchased the Accord 4 cylinder hybrid Touring automobile. WOW!!! Awesome car...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Don't Waste Time
byon 04/23/2014
This car dealership will quote you one price and claim that it is the out of door total price whilst signing the contract. Then once you sign it they will say that this "Contract Price" actually did not include some "Small" fees which turned out to be $1000! Ridiculous and unethical.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
If your gut tells you to leave, DO IT!
byon 04/29/2013
I'm not sure if it's because we were from out-of-town and they thought they'd never see us again or if they just try to take advantage of everybody who comes in, but they've ensured they'll never sell to us again. I knew the car we wanted was overpriced, but I thought they'd work with us a little. I let them take advantage of me and the fact that we were unfamiliar with the values of the car we bought and hadn't had a chance to conduct appropriate research before-hand. We had actually visited the dealership to look at a different make & model that they had in their used car lot. When it didn't pan out, we felt that since we were there, we would see what else they had to offer. They were treating us well at this point and if a dealership treats us well, well stick with them for all our purchases, as we did where we previously lived. In ten years, we including our extended family purchased five cars from one dealership. As we entered the negotiation phase it became uncomfortable; my gut kept telling me to get up and leave and I should have listened. In a way, because of their desperation to make a sale and the way in which they pretend to be your friend and share stories about where they grew up and things they know about the area in which you live, we actually kind of felt sorry for them and wanted them to be our new dealership of choice. The end result is that we payed way too much for the car we bought. Although we felt the value they were offering for our trade was fairly reasonable, they later turned on us and blamed us for the reconditioning they alleged they had to do to it. This was after the dealership inquired as to our satisfaction with the purchase and we then expressed our concern about having paid too much, based on our after-the-fact research. The value a dealership offers for a trade-in is based on what they think its worth minus the anticipated investment to sell at a reasonable profit. Their reconditioning costs are NOT the customers responsibility, and its inappropriate for them to even bring it up. My dad was a car salesman. I know how it works. We love the new car. We just hate the fact that we got taken for a ride on it no pun intended. If they had just let us go, without being so desperate to sell, we would have gone home, done our research, and very possibly returned to try to negotiate further. But well never know now. My recommendation: Go somewhere else!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Find another Honda dealership
byon 07/16/2009
This dealership has a high mark up on the Honda Fit that I was looking for. Once at the dealership they kept me waiting nearly two hours for a management person to even speak to me - the salesperson, who was there only 3 weeks, was not allowed to make any deals. I found the management person I needed to talk to dishonest and not willing to even discuss the final price he had marked on a piece of paper he handed me - I wish I had gotten his name. A very unpleasant experience all around. The sales person was the only honest person in the room but had no say so in making any decisions.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
