Customer Reviews of Ed Martin Buick GMC
LC
byon 02/09/2023
I was dreading the process of finding a new vehicle to purchase. Dennis at Ed Martin made the whole process easy. He was fun to work with, very knowledgeable, and is not your typical high pressure salesman. I highly recommend you ask for him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Why I keep coming back
byon 05/11/2023
It is always a pleasant experience when I come in. Please make sure as management that you reward the people who deal with your customers daily because I have been coming to you all for I know over a yr or more and they always go above and beyond to help who ever is in front of them. Great job to management for creating such an awesome team. God bless you all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Customer Service Experience
byon 03/29/2023
My vehicle needed looked over. I had had a not-so-great experience in the Service Bay at another location (horrible customer service, outrageous inspection fee they didn't disclose upfront, how long the wait time could be on my vehicle, or contact me with any progress update) so I decided to try this place. Clear difference from the moment walking in. Attentive technicians, the inspection cost was told to me on the phone while scheduling the appointment, realistic expectations on when they could see my car. They kept my vehicle for 2 days because every time someone drove it they could not replicate the issue I was seeing. The only downside to all of this experience was I did not get an exchange vehicle so moving around to work and getting my daughter to work was a little bit of a hassle without a vehicle. By the end of day 2 I picked up my vehicle. They changed the fee to a lesser cost due to not being able to replicate the issue and justified the fee with actually taking the vehicle through a full point inspection which was great. They were able to look me in the eye and tell me that based on everything that they tried to do and looked at in order to find the issue, this could not be determined a safety issue which made me feel better about taking the vehicle back out. Absolutely would go back if the vehicle needed it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
LC
byon 02/09/2023
I was dreading the process of finding a new vehicle to purchase. Dennis at Ed Martin made the whole process easy. He was fun to work with, very knowledgeable, and is not your typical high pressure salesman. I highly recommend you ask for him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Locked my engine
byon 01/19/2023
I will be taking ED Martin GMC to court regarding the oil change you charged me for and did incorrectly or forgot to do and still took my money. If I could have given half a start I would have. I am highly disappointed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Tuneup & Brakes
byon 01/12/2023
The mechanic John Richardson was very pleasant and proved to be competent at handling all of my concerns. His recommendations were spot on for our safety. Thank To all Ed Martin we will return
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pour
byon 01/09/2022
I have no idea the purpose of making an appointment for a oil change and still waiting an hour to two.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Painless
byon 12/08/2016
My third purchase from Ed Martin and specifically Keith Baker. Keith is friendly, knowledgeable and extremely helpful. Would recommend buying your next vehicle from him!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2016 Acadia - Navigation Radio Service
byon 11/03/2016
The dealership fulfilled every commitment made.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My Generation Encore
byon 10/18/2016
I moved to Indy from Michigan. My daughter is in Buick Sales in MI. She could not lease me a car across state lines. I really wanted an Encore. She has an Encore and my granddaughter has an Encore, thus the generation Encore! My daughter immediately contacted a sales person in Indy, told him the story and gave him all my wishes... leatherseats, moon roof, power seats and more plus color white. Asked him to call when it was ready, which he did a few days later and to get all paper work ready to sign. I got the message right away, wasted no time getting there, and signed all papers, and in record time left the dealership a very pleased person in my beautiful new Encore!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Last of my 24m/24k maintenance visits
byon 09/30/2016
Each visit has been promptly accomplished as promised and this '15 Terrain has been a great vehicle!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 09/25/2016
The driverside door handle broke on my Denali. Called Ed Martin the next morning, got us in that morning and done by 2:30 at the promised time. Great same day service!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
As always, another good job.
byon 08/31/2016
My Buick was serviced by Mark Higgins and that means everything will be done right.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ed Martin GMC
byon 08/28/2016
Ed Martin GMC staff is very professional and go above and beyond what is required. I will definitely purchase my next GMC from Ed Martin.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Maintenance service
byon 08/05/2016
Customer service outstanding. Costs of service discussed before service was done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 07/27/2016
I am extremely happy with my experience buying a 2016 Buick Encore. I walked in and was treated very well at all times every staff member that I interacted with. I was nervous buying as a single woman, but they all treated me professionally and with respect. I didn't feel intimidated or pressured. And I drove away with my new car the same day!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Doing the Right Thing
byon 07/11/2016
Recently, our 2014 Sierra had an injector go bad while away from home. Which means we were away from our "home" dealership, Ed Martin. It was a beautiful Friday afternoon/evening and my wife was driving home from a horse show with our oldest son. Still about an hour and a half from home the truck started running rough, so they made it to a small truck stop where they spent the next three hours. Knowing that we were still under warranty, we called Ed Martin for advice. Amy (service) gave us the name and location of another dealership that was close by. By the time we contacted them it was after 5 PM and their service department had closed for the 3 day weekend. We finally got the truck to them later that night and got everyone home. The next morning we spoke to that dealer about a loaner truck because we needed a truck for the weekend. However, we couldn't get one according to them, so we called Ed Martin again. Carol (service) gave us some "negotiating" advice and suggestions. After that failed, we reported back to Carol and she worked with Kenny (sales). As a result, Ed Martin stepped up and loaned us one of their trucks for the weekend even though they weren't doing the warranty work in their shop. The crew at Ed Martin stepped up and did the right thing even though they weren't working on the truck. Thank you Ed Martin and especially Kenny, Carol, and Amy. You guys rock.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
pricing and parts
byon 06/30/2016
Our car has 68K miles on it and is a February 2010 purchase. While Ed Martin did work with us on the price, the things that went wrong with the car were unacceptable for this car and age of its parts. Still paid $1100 + for problems a car of this age should not have incurred Not happy with GM.. This is the second GMC Yukon Denal XL we have owned and never had a problem with our previous car. This one... a nightmare with parts, belts, etc. breaking .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
GMC Terrain
byon 04/20/2016
Our experience at Ed Martian GMC/ Buick was great. Both the salesman (Sam Alexander) and manager (Patrick Wright) were pleasant, knowledgeable, and easy to work with on the purchase of our GMC vehicle. Signing of paperwork went very smoothly with the business office as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fantastic experience.
byon 04/16/2016
Our recent experience with Ed Martin dealership was awesome. Our salesman Rob was very nice and made us feel special. So awesome that we went just looking not intending to deal ,but came out of there with a new Buick Encore. Love the. Car. For A great deal and nice people to deal with go Ed Martin Buick in Carmel Indiana.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service
byon 04/14/2016
Was in an out of a afternoon appointment in less then 45 minutes. Was expecting for it to take a hour and half and was surprised how fast it was.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lift gate recall
byon 04/12/2016
Our service rep is Diane and she does an outstanding job. She is the main reason we continue to use the dealership for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Welcome to Ed Martin Buick GMC! On behalf of our entire team, thank you for visiting our Edmunds page and allowing us to serve you online. Our professional and well-trained staff is ready to assist you with your automotive needs. It is our commitment that all of your expectations are not only met...but exceeded.