Landmark Ford
Customer Reviews of Landmark Ford
Monica Grounds
byon 04/13/2024
We had a wonderful experience! Everyone was super friendly and helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Monica Grounds
byon 04/13/2024
We had a wonderful experience! Everyone was super friendly and helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Above and beyond
byon 10/31/2023
Jeremy went above and beyond to make my first new vehicle purchase. He was well knowledgeable and prepared. Came from out of town for this specific vehicle and he had everything prepared for me. I would 100% recommend working with Jeremy and this dealership
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Becareful if your interested in used
byon 09/23/2023
Went in and was interested in a used vehicle they had , test drove two of them , picked the one I liked , the key fob was broken and all taped up , was told I can just by another fob shell case myself, they were suppose to look into a second key fob but yet have yet to hear about it , the electronic tailgate would not come down , said service dept would have to look at it but since I'm buying a used vehicle they probably couldn't do anything about it , I found the problem myself , it was just a connection issuse that took less than 5 minutes to plug it in all the way and it works now ,every question I asked , I just heard , well it's a used vehicle, I don't about it cause it used , then sent me home with the truck and said I was approved but couldn't do no paperwork yet cause of a issuse on lender's end , Then come to find out I wasn't approved on that Saturday but then went back in and I was approved on that Monday according to finance person , but the salesperson sent me home that Saturday telling me I was approved and this thing happens all the time . I feel if I was buying a brand new car treatment would of been different, going into it I already know buying a used vehicle they really don't care about you as much , atlases that's how I felt . The used vehicle still had a price tag on it around $25000 . Regardless if your buying a $25000 used car or a $80000 new car , your still a customer walking through there doors , only reason why I picked there was because I heard people say , they treat you really good and they aren't like the usual salesman, but I never felt that way .
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Nissan
byon 07/15/2023
Very good, helpful!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thrilled with my purchase experience
byon 04/22/2023
Was greeted within a few minutes of driving on the lot. No pressure. Answered all my questions. Able to test drive immediately. Carlos De Leon found exactly what I asked for and found my next choice when I changed my mind. Purchase process smooth, informative, friendly and efficient.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Landmark Ford
byon 08/17/2021
Salesman and Financial person did great job. Very pleasant experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Only care about the sales
byon 04/08/2021
I thought it was wonderful at first, and then the red flags started to slowly appear. For starters, the car I was shown had keys with a tag that said 2013, the sales person told me it was a 2013, and I had no idea until I went to do paperwork it was really a 2009. That is a big difference. But year didn't make a deal breaker as long as it ran well. Second, there was a dent in the side as they had just recently gotten the car as I was told. I asked if the dent could be removed if I purchased the car. I was told without a doubt yes. I was told if I purchased the car that I could bring it back in for a detail and to remove the dent. The tire light was also on which again I was assured could be corrected with purchase of the vehicle. No sooner did I leave the dealership the engine light came on. I immediately text my salesman as soon as I arrived home to inform him and request can it be delt with as well since it wasn't even ten minutes after leaving the lot. I was told absolutely for that as well. Come the day we arranged for me to bring the car back in, I dropped my car off on a Wednesday morning 8AM. I heard nothing from anyone until late that evening telling me they were swamped with car sales from the weekend still but would get to my car first thing the next day. Come Thursday I hear from service dept that afternoon to inform me that I was not in fact getting the repairs, just a quote for them which turned out to be almost $2,000 worth needed already on the vehicle. This did not include the dent or a mention of the dent not being removed still. My car was STILL not ready until the following day on Friday. I had to have someone else pick it up as I had to work so did not see my car until that night. Upon arriving home I discovered that the dent had not even been taken out. I tried to talk to my salesman who told me he would try to see if they could fix my exhaust repairs at the least and that is the last thing I heard. This has turned into the worst car buying experience I have ever had! I went through a dealership to finance and build my credit as well as ensure I could get a reliable car to transport my 4 kids in. Now I'm left with a car that needs thousands of dollars put into it not even a day after leaving the dealership and no contact to try to correct that. They only cared about the sale money not mine or my children's safety or reliability of a car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Purchase of new transit connect.
byon 12/06/2020
My experience with landmark ford has been great. They had what I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
JTR
byon 10/30/2018
Great experience, from the time that I purchased my Explorer (2014) through the number of times that the vehicle has been serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worst Ford Dealership
byon 06/30/2016
Our 2013 Focus had a recall issue involving one of the car's computers. They re-flashed the car and after that was done we were called and told to come and pick the car up. We went to start the car and the battery was dead. Then when the car was started, the navigation screen was blank and nothing worked through the screen. The service advisor then told us that they would have to repair the screen and programing. After that was fixed, we went to pick the car up and the service advisor then told my wife that she owed Landmark for the repair. Remember, this was for a repair for a recall; Landmark messed the car up and then expected us to pay for their mistake. We have all of the documentation to prove this. I have five other Landmark horror stories but they're not worth the time detailing how bad they are. Landmark sells on price. You get the best price around but the worst service around.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Sirius XM Antenna Fix
byon 05/07/2015
Even though the issue with the Sirius XM radio could not be replicated they're replacing the antenna anyways. Washed my truck too.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
I love Landmark
byon 05/07/2015
I was not an easy customer but Mark Underwood worked very hard to get me what I wanted for the right price!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fast and friendly service at Landmark Ford in Springfield, IL
byon 04/24/2015
I made an appointment the day before and they got me right in and my oil change and service was very fast. Also, the gentleman explained my tire dry rot situation and we priced tires...love the "beat the price" guarantee. We'll be back for tires in a few months, as recommended. Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Most recent visit
byon 04/02/2015
Service dept. staff are always helpful. I had a problem with my exterior mirrors. They were able to fix the problem
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing lot! I will continue to come back!
byon 03/31/2015
Derrick was great. He was informative and friendly. My girlfriend and I were not afraid to ask him questions. He was very personable. If he didn't know the answer to our questions, he found out for us. It was fantastic.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mike's Review
byon 02/27/2015
In addition to great service and maintenance work, the mechanics found damage to my right front tire that could have resulted in a flat tire.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford
byon 01/23/2015
Salesman was very straight forward and there was a lot of options throughout the vehicles. Everyone was very welcoming and easy to work with. It would be an amazing experience to be apart of the team!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Fast Lane Service
byon 01/17/2015
Fast lane was great! Replaced a belt and changed oil in less time than an oil change used to take at the dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
considerate, patient, and understanding
byon 12/19/2014
The salesman, Steve Decker was very kind, considerate, patient, understanding and was not the least bit pushy. He pointed out most of the exciting features on my new vehicle and made sure how knew how to operate them myself. While my new vehicle was being serviced I received a rental car, free of charge. That's service and taking care of your loyal customers.?
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic Service Department
byon 12/19/2014
I have used Ford service department for years. I have always received competent service. The service men always tell me what the status of my vehicle's operation is and what I can expect to change or replace in the near future. The go over what they have checked with me so I am always confident that my vehicle has been thoroughly examined. This is extremely important to me as I depend on my vehicle daily to get me where I need to go. I also transport my grandchildren in my vehicle and it is extremely important to me to know my vehicle is as safe and sound as possible.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Buying Experience!
byon 11/11/2014
Mark Underwood made the buying experience exactly what any buyer would want. Mark worked to find the truck I wanted at a fair price and it took very little time to get the deal done.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments