McGrath Honda of St Charles Car Dealership Saint Charles Illinois | Edmunds
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McGrath Honda of St Charles Sales Reviews

  • 1411 E Main St
  • Saint Charles, IL 60174 (map)
  • Chat with Dealer
Sales Rating:

Used Car Buyers BEWARE of McGrath Honda in St. Charles IL

Written by mcgrathlies on 05/27/11 05:40:06 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

I am writing to tell you about an incident that happened to us at the McGrath Honda dealership in St. Charles, Illinois. It is significant in that, in my opinion, the incident reveals a questionable and possibly even unethical business practice that, at the very least, questions the honesty and integrity of this dealership. Yesterday, my husband spent a significant amount of time looking at and test driving a 2010 Honda Odyssey at McGrath. He was dealing and working with a salesman named Rick Davis. After the test drive, my husband liked the vehicle enough to start discussing pricing. We have been looking for a 2010 Honda for several weeks, and were very interested in the one at McGrath because it was the model we wanted and had all of the features plus relatively low mileage. The McGrath price was: $31,998. My husband discussed the price of a comparable car that was for sale at CarMax, and Mr. Davis told my husband he would match that price (which was $30, 991). Since I would be driving the car primarily, my husband told Mr. Davis that I needed to see the vehicle, but that I work during the day. Mr. Davis encouraged my husband to take the car home after telling him that he would match the price of the CarMax car. There was a ‘gentleman’s handshake’ which implied (and to my husband meant) that if we wanted the car at that price, it was ours. My husband left the dealership around 4:00 p.m. and drove the car home to Lombard, and we test drove it in the evening. I loved the car, and took the day off work so that I could take the car to our mechanic and, if all went well, go to St. Charles with my husband and purchase the car. In the a.m., I took it to my mechanic and had it inspected. Another sign of our serious intent to purchase this car. The car was in great shape, according to our mechanic. We headed to McGrath and, on the way, my husband called to inform Mr. Davis that we were on our way. That is when, at roughly 2:00 today, we were informed that the car was “SOLD” last night. Apparently, someone (who allegedly had seen the car before and not wanted it) had come in and put a deposit on the car WHILE WE HAD IT in Lombard, and while we were under the explicit impression that the car was ours to buy. So, this brings up several questions: • Why was the car sold when we were told, essentially, it was ours for the price we were willing to pay? • Why did the dealership not contact us when this potential buyer arrived, to give us a chance to put a deposit down over the phone? • Did Mr. Davis call this other prospective buyer to notify him that there was a family interested in buying the car to motivate this other individual? • Did the other ‘buyer’ pay the full price – making them more attractive a buyer than us? • Does this sound like an honest, fair and ethical business practice? Selling a car AFTER agreeing on a price and while the car is being driven by another potential and very motivated buyer? It certainly does NOT to us. That is why we are writing to you, and the BBB and Angie’s list and any other organization that has the capability to share our disheartening and disappointing experience with potential customers of McGrath of St. Charles. To add insult to injury, my daughter cried ½ of the way home because that was “her car.”

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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