Arlington Toyota Palatine

by Scott on 05/29/2021

I saw a used car on Edmund's and texted the dealership to arrange a test drive. They asked when would I like to come to see the car. I said I would be there in an hour and they confirmed Alex said to ask for a manager when I arrive. I drove an hour to get there only to be told upon arrival that the car was not there. They said it had been sent out for service. The sales people were unhelpful and the manager was useless. Very poor experience and very unprofessional handling of the situation. I would never go back to this dealership but they had the gall to text me the next day to ask when I would like to come see the car with no mention of the previous day. It is apparent that they have extremely poor communication skills between themselves and with customers.

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by Happy Customer on 02/07/2020

I recently bought a car from Arlington Toyota and am extremely happy. I would recommend to all of my family and friends.The staff was very bubbly and informative. I didn't have to wait long and the lobby was bright, private, and refreshing.

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by JS on 06/11/2019

I am so disappointed in my experience in purchasing a used car at Arlington Toyota. My husband and I went in to purchase a Mazda CX-5 and in the process of purchasing one, it was sold from under us with a cash offer. We were not upset and told them we could wait until another arrived. They said they just happened to have another one in the back that was yet to be inventoried. They showed us the car and said it was not cleaned up or looked over yet but that it would all be taken care of. They pushed hard for the sell and promised everything would be fixed to our satisfaction. When we picked up the car a few days later, I mentioned several dents, a bad paint job, a dented trunk, and a misaligned back bumper. We felt as we were bait and switched. The finance manager, Matthew promised us 100% satisfaction and that they would make it right. Unfortunately, they have not delivered. I have been to the dealership now and taken time out of my schedule to have the car repaired, and it has continually not been fixed with the trunk still dented and the back bumper still not aligned. We even bought the protection package for the exterior and interior but why buy the protection plan for a car that will not be repaired. If you say you are going to fix things, you should deliver. This dealership will say anything to try to sell you a car and then forget about all their promises.

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by Topgun63 on 11/11/2017

Thank you so much for making me feel very special from the start to the end. The sales associate - Akash was very professional, knowledgeable, pleasant, and polite. His follow through with every detail was great, and his communication skills were superb at every level. Thanks a lot Akash for being so friendly and helpful.

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by sandeep6 on 11/05/2017

***Worst Customer Service*** I bought a used car from this Dealership, They hided that it's not inspected(Safety) and sold that to me and asked me to come next week to change the oil. when i went again the service department guys are nice enough to tell me that I shouldn't even drive the car with out at least safety inspected. I Went to the sale's department and asked them about how can they sell a vehicle which isn't inspected, One of the manager bullied me saying that we can cancel the deal and pay the money back(Very Aggressively) (it's not about cancelling the deal it's about safety of the customer). I felt very bad as how do people treat their customer's. I never in my life wrote a review about any incident this is one of the worst place for customer service. They treat you like they are giving free stuff. BEWARE(Please do ask them to write it on a paper, if they promise you something). I'm never going to shop in this dealership or recommend this place.

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by Joserameres on 02/24/2017

I had the worst experience I've ever had at a car dealer here. They're all smiles and friendly to your face, but will screw you over in an instant. Do not go to these people. They lure you in with a good online price, then say that it didn't include things like Toyota certification, low interest financing, or even floor mats or an owners manual. Then they tack on crook fees like window etching fee. Then, when you are done arguing with them about the price, the financing department tries to screw you over with their numbers. They flat out lied to my face about the Toyota certified vehicle thing and the low interest rate that it came with. I had to pull their online add for them to finally admit to it. They can sure make an exciting experience horrible! The customer relations manager Sandra was never even available to discuss these issues either. DO NOT GO HERE!

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by civago99 on 10/12/2016

What a pleasant experience! my salesperson, Eric, and his manager, Ali, were extremely helpful, reasonable, non-forceful, accommodating in variety of ways, and courteous. This is was my first new-car purchase experience, and they sure made it good one for me.

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by LaurenB8500 on 01/22/2016

Come here if you love being taken advantage of & degraded. They will make you feel so disgusting after you leave, it should be a crime. This place made me never want to buy a Toyota again – and I won’t. I let the Toyota Corporate office know about this too. I was dealing with some guy, Gil who was the used car manager. I told him my price range & that I wanted a Corolla that was no older than 2009. Fine, he showed me around a few different options and I thought I found a 2010 that was in my budget – until I asked about Toyota Certification. He wanted to charge me $1500 for Certification, and then had the nerve to try to sell me some pro-pack for $700 – excuse me? We went over my budget and these things were just a huge rip-off!! I called my friend who used to work at the Toyota in Libertyville, he told me to leave right away, that they are liars and trying to scam you. Before I could leave, I was escorted to the General Manager, [non-permissible content removed] named Mike. [non-permissible content removed], I walked in and he was screaming at some sales guy and throwing papers around like a child. How embarrassing. When Gil brought me over to discuss this certification BS, Mike told me that my friend is an IDIOT and obviously doesn’t know anything about certifications & this pro-pack thing. Okay, now you just insulted someone who actually knows me and would look out for me so I don’t get ripped off. I was done. I told them I’m leaving and writing a horrible review & also contacting the corporate office & BBB. They almost begged me not to and told me they’d give me a $100 if I left a good review. LOL – okay, now think about how many good reviews they have on here – they are bribing people to make them seem like a good place, but they are the complete opposite. [non-permissible content removed], this place needs new people because the ones they have will destroy their crappy company with their awful people skills.

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by xaviermuskie1 on 11/06/2015

This is the best new car buying experience I've ever had in my 67 years! The dealership is super clean and I only encountered the friendliest people there. I bought a 2016 4Runner Limited for a very good price. They gave me a tour of the entire dealership and it reassured me that this will be where I bring my car for any service work in the future. I highly recommend Arlington Toyota!

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by bill2016 on 08/14/2015

The moment we walked in we new this was a nice place we were greeted right away with a big smile by a man (Frank) he was very friendly he then called over a salesman Ali we told them we were shopping so Ali showed cars for about an hour then we left after diving a Camry we came back two more times we were looking at another car some where else threw all of this both men were so helpful and professional we bought a certified Camry. Then after we bought the Camry we had some other questions and came back to more times we came back when Ali was off so Frank went out of his way to make us feel important and took care of everything for us truly the meaning of what customer service was meant to be.

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by StephanyH on 07/31/2015

I was shopping for Camry and received quite a few similar priced offers from dealers in my are. Arlington Toyota took some time to get back to me, but their information was the best. They let me know that the Grey one I'm looking for was sold right in the first e-mail and offered to choose different option. Dealer down the road dragged me in and the tried to switch me. Just for being up-front honest and the way Mike was dealing with me, I came in tonight and bought the car. They even stayed open past 10PM to let me finish the paperwork. Thank you!

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by Mitchell2015 on 03/24/2015

This place is full with [non-permissible content removed] and the customer support is complete garbage. I referred my girl friend and she bought a 2015 corolla the same day. They hassled us for the additional warranties and services and we wanted to think about it. We were told we could cancel within 24 hours and we agreed. They have a referral program going on, which you fill out a sheet and they would send you $50 via mail. I was told by this person who was on our backs about going with the additional services, that the money will be received within 1-2 weeks. The next day we came back and canceled the additional services due to being pretty pricey "additional 3k" and he was giving us attitude, raised voice, and being [non-permissible content removed]... 3 weeks later I contacted their support via email from their support system located on their website and explained the situation. I did not receive a single reply so I sent another email a week later "been 4 weeks so far" and threatened to leave a bad "legit" review if I did not receive anything.. within a hour I received a reply and then a phone call in which I spoke to someone. I was then told that the sales person had mixed things up and the payment would be received within 4-6 weeks and that person would give me a call back once he confirmed and tracked it down. I never received a call back from that person and it has been past 6 weeks and nothing. I sent multiple replies to the person who was "supposedly assigned" to help me and not a single reply. How badly this person typed, you would think It was a bot. This place is full of [non-permissible content removed] and people who don't know what's going on or how to correctly do their job. Stay away from this place.

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by saraw1273 on 12/28/2014

We've been researching vehicles for a few weeks, and narrowed down my choices to either a Honda or a Toyota. So we took a ride over to Arlington Toyota to test drive a 2015 model that was listed online. The MSRP on this model was around $4K more than the online price, so I had a feeling something seemed too good to be true. I looked through all the fine print to find the "catch", and the only fine print on the website was regarding the finance offer. There was also a "0%" interest rate advertised online, but I know there's not such thing as a 0% interest rate. The fine print online spelled out the "actual" finance charges, which made perfect sense. There are always some additional fees that become apparent during the negotiation phase, but what transpired today (12/27/2014) was absolutely jaw-dropping. So we test drove a vehicle that we both liked. I said that we really liked the car, and that we would like to discuss financing options. I said that since the online price seemed fair, I would be fine with offering that price contingent on a fair financing package. Until this point the salesman (Fernando) was a pleasure to work with. When I mentioned my offer, I am not making this up, he started to laugh at me. He then told me that the internet price was sort of like fishing... "We put that price online so that we can hook people, just like in fishing". So basically he was confirming that Arlington Toyota was using a bait-and-switch tactic to first get you in the door, and then try to get you to buy a car for way more $$ than you were budgeting, OR, sell you a completely different car that you're not interested in. So rather than negotiating a deal at the dealership for a slightly lower cost (like most new car negotiations transpire), Arlington Toyota said that the "actual price" was nearly $3K more that the advertised online price. For anyone looking to visit this place after finding a vehicle price online, if it looks too good to be true, it probably IS. I could not believe that this salesman actually told me that the prices online are posted only to "hook" people. Shame on you guys. I had thought that car dealers had moved beyond some of these tactics. Come on Toyota, get your act together and get rid of these deceptive tactics.

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by sb03 on 12/27/2014

Went in for a viewing this afternoon and had a decent experience with the salesperson (Mario) for the most part, until we came down to the numbers. Now, Mario was just about a week old at this place, so wouldn't blame him for wanting to consult with the senior folks. Enter Mr. Eduardo Reyes - first off, gave us the wrong quotes to being with. When we asked him to reason out the price difference between the two cars we were deciding between, he went all aggressive on us trying to force a sale at the moment. I understand the need for a hard-sell - that's expected from a salesman. It's what they're paid for. But that doesn't give them a right to behave as if they are doing the customer a favor or some sort of a charity. To top this off, Mr. Reyes had the audacity to tell us not to "yell" at him, while he was the one who did the shout-outs. I felt bad for Mario, since we went there to drive out with a car. Mr. Reyes' poor customer service surely cost Mario a pretty decent sized commission. It's a shame, because this dealership has good facilities and a good inventory selection. Unfortunately, without customer experience these are worthless. Sorry, will not recommend this dealership.

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by jfesterling on 11/14/2014

I bought a used 2006 Sequoia from Arlington Toyota Scion. All vehicles were supposed to go through a safety inspection before being sold and the rear tailgate latch was broken(wouldn't open) and after I had purchased the vehicle I pulled into the first gas station to put a DVD into the player and it didn't work. The vehicle was advertised that it had a DVD player and when I called them about it they said they couldn't do anything about it and suggested I look for a DVD player on ebay. I asked to talk to a manager and have not received a call. The check engine light also came on 3 days later and 4 separate unrelated codes came up. I find it highly unlikely that all of those codes just decided to appear at the same time. I have suspicion that the codes were cleared from the dealer and they tried to hide it but I can't prove it. I'm just really frustrated with my experience when they wouldn't do anything about the issues and that they would miss a tailgate latch being broken. I assumed they vehicle was checked when they took it in for the trade. How do you miss a broken tailgate latch? They did give me about half the price of the cost for them to replace it back to me but after I investigated the problem deeper I actually have to do much more extensive repairs to the tailgate. Its really frustrating to think they can sell a $14,000 vehicle with one of the doors not functioning and think its acceptable. I will never recommend or buy another vehicle from Arlington Toyota Scion Automotive Group. On another note, when I went to register the vehicle the clerk at the DMV said the form they used for the sale is a little shady indicating they reuse forms to save money so they don't have to register the vehicle under the dealers name when they take it in for a trade. All I am saying is that i had a horrible experience and I hope you don't have the same misfortune. A guaranteed way to achieve that is to not do business with them. Good job Arlington in saving $500 on my sale and instead receiving this one star.

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by jvk3 on 08/05/2014

I have been unsuccessfully following up with the dealership for a clarity on the certification fees but haven't got any responses yet. Disappointed with the overall service.

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by Ggnome on 07/19/2014

We really enjoyed the whole experience of buying a used Toyota at Arlington Toyota Scion. They had a nice selection of high-quality used cars and we found a good on-line inventory with all of the information for each car on the Edmunds web site. Fernando was great to work with when we came in to see the cars we were interested in. On the second visit, after test driving 2 different new-used Rav4's, we were ready to make a deal. The back-and-forth dealing with Frank and Fernando wasn't too bad, almost enjoyable. When the negotiating was complete it was really close to closing time and Mike got us through he final paperwork quickly and efficiently, with some nice side-chat about growing up in Arlington Heights. It was late and when Mike detailed the optional Toyota Certified Vehicle Service Agreement, it sounded good but we didn't want to decide immediately. Mike said no problem, just let me know within a day or two if you want to include the VSA (which we ultimately did). They've got a beautiful facility, a good car selection and, most important, a great sales team. When we start looking for the next car, Arlington Toyota Scion will be high on our list of dealers to visit.

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by kt64 on 05/15/2013

From the moment I stepped into the Arlington Toyota, I had nothing short of a great experience. I'm currently a college student. I attend school 700miles away from home and needed a reliable car to drive back and forth to school as well as one that has a lot of space to fit all of my luggage. I went into the dealership knowing that I wanted a RAV4. I spent nearly an hour test driving cars and figuring out which one was right for me. The salesman, Richard, was able to answer any questions that I had and was more than willing to show me all the different RAV4s they had available. I did not feel pressured or swayed to buy any particular car, which was a nice relief because no one like to deal with pushy salesmen. Once I decided on the 2013 RAV4 XLE, Mike S. and Sadi A. were very accommodating to help me afford my new car. They were such great help and very gracious during the whole process. This was my first time buying a new car and I couldn't have asked for a better experience. The dealership closes at 9pm, but they stayed with me until nearly 12am to make sure I was satisfied and they even taught me how to properly use the gadgets on my car. Everyone was very reassuring and they even called me the next day to see if I had any questions about my car and if I was satisfied with my purchase. I can honestly say that I am extremely pleased with the service, affordability and especially my car. I recommend going to the Arlington Toyota dealership. They have great service and copious amounts of options for everyone. I have already recommended this dealership to my friends and family members!

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by zdwm27 on 04/20/2013

I purchased a used 2009 Volkswagen CC from this dealership and was guaranteed that the missing user manual would be delivered to me (even if they had to purchase one). After a month I called and spoke to the salesman (Justin) who said he had a lead on one on E-bay but lost in the bidding. He once again promised to do everything in his power to get me a user manual. For those who don't know the Volkswagen CC has a lot of bells and whistles and it has taken me a while to find out how they work (thank God for You tube). After calling numerous times and not getting an answer I stopped by the dealership. It appears that my salesman now works in service and his boss (Frank) works in finance. When I inquired about my missing user manual Justin said that it wasn't his problem anymore and to talk to Frank. I went to Frank and explained the situation and the first words out of his mouth were "Did you get it in writing". I guess the moral of the story is get it in writing. They may seem like nice guys when you are shopping for the car but once the ink is dry you are just another face in the crowd. To make things worse I even purchased an extended warranty. It will never go to Arlington Toyota in Palatine for service .

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by tony197 on 02/02/2013

I was in the market for a Prius. I called the dealership,and told the salesman, what I wanted to pay for the Prius 2 entry level with cloth seat and basic equipment. I had done my due diligents and knew what they might want to sell the car for at a very low profit margin.Being that the 2012 had been out for several months. I wanted to buy a new 2011 that they had left over from the previous year. Salesman tells me no problem come on in and we have a deal. Knowing that a salesman on the floor can not authorize a deal without the sales manager. I told him, let me speak to the manager, I want to hear it from him. Salesman tells me he is busy and was told, to tell me no problem the deal was on, just come in and we will have the car ready for you.Paper work was going to be fast and easy couse it was going to be a cash deal...... OK so I am thinking we are grown men, and did not think they would not be any games played. WROUNG you can probably imagine where the rest of this story is going....Yeap they must really think that people are all idiots....and these people giving 5 star ratings must have been "lay downs" dealership jargon for easy sale and did not know what hit them. Ate up all the B.S..........Oh well!!!! BUYER BEWARE I always say...............

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by slickghee on 07/08/2012

Arlington Toyota said they would beat any written quote by $200 and they did. I bought a new 2012 Camry SE and had a good overall experience, only the finance department was a downfall as they first made us wait for about an 1 hour and half and then they made the wrong quotes so had to redo all the paper work again. But other then that it was a good experience, I would buy from them again.

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