Sales Reviews - 507054069

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The New Manager & Sales people made my car buying experience effortless

Written by lauriemichael on 02/05/12 01:17:30 PM PST Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

First I have to state, I would have given this dealership 5 stars, but unfortunately there was one huge flaw. I want to be completely honest here, because I spent a full day online searching for my new vehicle. I read reviews of the cars etc. Sadly, when I requested quotes on the Volkswagen Tiguan, I received a call from Sabrina Haggerty and she came off like a spoiled child. Customer Care is very high on my list if I am going to spend money somewhere, so I definitely had no intention of spending at this dealership. I received another call from a very nice Lady who treated me with respect and was sincere in wanting to earn my business and I loved that. I was prepared to buy from her. Long story short; the very next morning Sabrina Haggerty called me again, but this time, her approach was completely different. She was humble and made it very clear she wanted to earn my business and was willing to do anything to get it. I liked her new attitude so much that when she was honest about not knowing a thing about the safety features in the Volkswagen Tiguan, and she would have the manager call me back; I was now open to doing business with this dealership. Fifteen minutes later I received a call from the Manager - John Gavin who answered all my questions, was not at all pushy and said if he wasn't able to find the car that I loved then he would be happy to direct me elsewhere. Soon after the conversation with John Gavin, my husband and I drove to the dealership. The first thing, Arshan Alamgir greeted me at the door; he was such a gentleman, was not pushy and just let me know he was there if I needed him. He had no idea that I just talked with the manager. When I asked to speak with John, Arshan was respectful and walked me over to the manager. John has such a way about him that my husband and I felt like we grew up with him. You just don't get that any more these days. John was true to his word. He had Arshan show me the cars that fit what I had in mind. I cannot say enough good things about Arshan and his sales approach. I felt taken care of, Arshan was over the top in customer service sales. Not once was he intrusive, quite the opposite. Arshan, like John was genuine in wanting to make sure I was happy with the car and my entire buying experience. That was my experience yesterday. As far as the actual car; What can I say, I ABSOLUTELY LOVE IT. My husband will be buying his at this dealership in the future. Oh and one more thing, everyone at this dealership had the same approach. All customer service oriented.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Not applicable

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