Illinois Dealerships - Auffenberg Ford North of O Fallon Illinois

Sales Reviews

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Sales Rating Great purchase experience, even with kids... Written by mjmclodi on 10/15/16 09:59:33 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

We purchased a 2017 Ford Fusion Hybrid to replace a 16yo 2000 Lincoln Towncar. Although my 4yo and 9yo boys cried and hugged/kissed the Lincoln good bye, my husband and I are thrilled with our purchase. The entire experience was smooth and seamless, from being greeted by Eric our salesman, finished ...
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Sales Rating Terrible after the sale service Written by Wayne_K on 09/06/16 04:43:16 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Sale went great, but that's all they care about. Once you're gone, you're a second class citizen. I'd brought up an issue with the MyKey I noticed with the test drive, but 4 hours later, everyone forgot about it, including me. I left messages and called back the following Monday when they opened and...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating Thanks Erik Schroen Written by jn1025 on 04/25/15 04:42:54 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

My wife and I recently visited Auffenberg Ford and Erik Schroen was our salesperson. He was a huge help and very knowledgeable. We will definitely be coming back! Five stars for Auffenberg and Erik!!!
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Sales Rating Drove 40 miles to Auffenberg Written by Stang50 on 04/01/15 03:49:10 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I drove past several closer Ford dealerships all the way to Auffenberg for a reason. I got prompt courteous service from Vicki. I got a new Mustang GT convertible for a great price and couldn't be happier. Thanks Vicki
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Sales Rating Doing Bad Business Written by cargone on 03/04/15 03:25:49 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

Seen a truck online from Auffenberg and emailed them to set up an appointment, came in a couple days later and started test driving it once they had to jump start and put fuel up the truck only to find out someone had come in during the morning and had signed paperwork to buy it. They didn't care to...
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Dealer Response

We had a communication break on our end—unintentionally causing a situation was that confusing inconvenient for you—we understand that and we take full responsibility. Please accept our apology. Our General Manager, Jeff Haynes is available to discuss this fur... Read more

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