Land Rover Northfield

by Kevin on 01/06/2020

Alex Orozco was our sales person and he was very knowledgeable about the cars and options available. He was also able to help us determine what options were best for our needs and wants. Best car salesperson we have dealt with. He was actually able to find the car we wanted and get it for us. The finance guy did not seem to be as great.

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by Lorie on 11/13/2019

Everyone at the dealership was very friendly and made me feel like family. It has a ‘no pressure’ environment and a relaxing atmosphere. Michael K made sure I looked at plenty of vehicles before deciding; interrupt and exterior. Everyone here was very accommodating!

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by Msa9167 on 06/27/2017

We just purchased our first Land Rover Range Rover Sport from Fields Land Rover of Northfield. This experience was by far the most pleasant buying experience, my family has ever had. We were made to feel welcome immediately by Sam Badro. Sam was knowledgeable and courteous and definitely not your "typical car salesperson". Sam made us feel very comfortable and never rushed us. Matt Berman Used Car Manger, was also courteous and knowledgeable He explained that any concerns we had would be fix. Matt was right as the Range Rover Sport looked amazing when we picked it up. Sam and Matt were a pleasure to deal with and I wouldn't hesitate to recommend the dealership and especially those people with whom we worked with. Thanks, Marc

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by AltheaR on 02/17/2017

Truly impressed with the service at Land Rover Northfield. Ballard sold me the car over a year ago, and customer service did not stop when I drove it off the lot. He schedules the service for me and goes above and beyond by picking up my car and bringing me a loaner. I will always buy from Ballard. Anthony, in the service department, took outstanding care of my Rover when it was in last week. I had a list of items that needed to be addressed and he saw to it that ever item on my list was attended to. He even touched up the paint on my hood, small scratch from a car wash. He found the scratch and made my car flawless again! I will only use Land Rover Northfield for service. I know my car is safe with them and the work will be done right the first time. There are two Land Rover dealerships closer to my home. I chose Land Rover of Northfield because they go above and beyond, every time.

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by sgrettino on 12/08/2016

I was so impressed with how knowledgeable Ballard was about the car during my first visit that I came back. This was not an easy transaction as the car I wanted was not on their lot, but Ballard worked tirelessly to work out a three-way trade to get it for me. During this process, Brian got involved too and he was just as attentive.

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by JTrzop23 on 11/30/2016

I purchased my first Land Rover yesterday from the Land Rover Northfield Location. It was a busy night for them with a charity function, but that did not stop them for making me feel comfortable during the entire process. I had done some research on the Land Rover Discovery, but still had many questions. Joe Fuentes spent a lot of time explaining everything to me along with taking me a test drive with two different vehicles to make sure I was looking at the one I really wanted. I was nervous, but everyone from the General Manager to the Financing manager put all my nerves at ease. The car was not available that evening and they even delivered it to me today at work! I can't wait to drive my first Land Rover. Joe, Rocky and Elaina were great to work with! It was an A++ Experience!! THANK YOU!!

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by juliaptak on 10/26/2016

Rene Chavez was an amazing sales associate. He made my car buying experience so easy! When I arrived at the dealership, paperwork was ready for me and he made sure all my questions were answered. Rene is knowledgeable and willing to help any way he can. I would recommend him to anyone looking to buy a car! Thank you Rene!!!

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by BradleyK on 10/26/2016

Highly recommend Fields; specifically, Michael Broccolino. Super friendly and attentive salesman. Loved working with him and I officially have "a guy" for buying cars. Michael helped me purchase a used Jeep Patriot. He cared about my personal needs and worked to get me what I wanted. He showed me several different makes and models over the course of a couple weeks... I love stopping by the car wash because Michael is a genuinely nice guy and loves to chat.

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by cordial2678 on 08/29/2016

Old bait and switch? I was in the market for 2017 Land rover Evoque SE Premium. After searching around for a few days I was contacted by Ron (internet sales Consultant) from Land Rover Northfield. He confirmed that they have a car in stock which meets my requirements (stock#17003) and e-mail me price quote for (44,195). This was few thousand lower than what I have seen anywhere in the state, just to be on the safe side I called and had him and a sales person (Alex) confirm car is there with options we are looking for before I drive over an hour away to get the car, once we got there and looked at the car it was SE not SE premium (less options in this model). At this point Alex sincerely apologized as he had no idea of the price and model listed for this car on the website, we were still willing to buy the car we wanted and wait for the car but Kyle (Finance manager) wouldn’t even take 2K off the car’s MSRP 50K to make the deal. Not sure if he was just trying to get out as it was closing time on the Saturday or just didn’t give a crap but this is not the experience I would expect from a Land Rover dealer.

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by FairGuy95 on 07/24/2015

Disclaimer, I know we all want to eat at the end of the deal, meaning the Bank, dealership, and the sales guy get their money, and I walk out not over my budget when paying my monthly note. Pros- Right away, everything was just about perfect. Very friendly and professional environment, my sales guy for the day pretty much catered to my needs. Basically, all the main motions you go thru were covered ie: greeting, the test drive all prepared, water offers, etc. I will also add that he wasn't the pressure type either, he even offered me to take the car to a local shop to have it checked out again before purchasing. Cons: First low ball offer was 1,500 for a 06 Toyota Avalon. I knew it would be a low offer the first time, but $1500?, 170k miles is high, but not that high. I was also told about the recondition costs, man please. My car was/is not trash, I wouldn't even think to trade in a car if I honestly knew that my car was even worth that. Such an insult though. From that point I got caught up in the money game and off my focus to really go for that fair deal. I even had all my maintenance history. The appraisal was a joke too, might I add, because nobody never truly appraised it. I just gave my keys to my sales guy and that was it. The "eye" test is real annoying. I know its about the most money they want to make, its never about the real deal. The real turn off below: I only needed a small loan for my term but only 1 bank seemed like they were ready but the "systems" were down, so that prolong the experience and after that, I was pretty much done with this dealership. Of course I got the "we will follow up" because they didn't know how long the system was going to be down. It never happened, I had to call myself, hours later, and I still don't know what the bank said. Well I said I was moving on but still, I was just curious if the systems were still down. smh Basically, my interest and loan was too low for them to make money off of me, and what was so sad, if it came down to it, I had a few grand to pretty much put down, but once the integrity of the negotiating left, I was had no interest of spending my money there. I don't or didn't come in feeling entitled, I just wanted to beat the myths of bad dealerships. Now, they are not bad like avoid, but for that day, it was bad. Two days later and I still feel it, so I had to write my review.

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by Trammie on 05/04/2015

Ridiculous handling once they get a sale. We drive 3.5 hours for a vehicle. The salesman was great however upper management and processing is horrible. We contacted the dealership regarding our title, registration and plates that have not arrived after 3 weeks of not receiving anything and the temp plates were expiring soon. Dealership said they were sent in and would be to us that week. Nothing. Temp plates expired and when we contacted the dealership again regarding the matter not only were they not helpful but GM started yelling at me! Really?! I bought a vehicle, gave you cashiers check and I can't even drive it! Ridiculous handling and no customer service at all. Once you give them the money you no longer matter. Horrible dealership and business practices. For such a big dealer group, surely you can handle things better.

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by jamiec1 on 06/27/2014

Definitely one of the best sales experiences we have ever had. Ballard H. took great care to make sure everything perfect from our first exploratory visit to now- even a month after our car delivery. He is very knowledgable, helpful and responsive.

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by td6 on 06/04/2014

I have purchased 4 cars from Ralph at Winnetka Land Rover and have been pleased with the process each time. Ralph and his colleagues have been very helpful in accomodating my schedule. I would recommend them to anyone.

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by italiangary on 04/15/2014

I had one of the best sales experiences with Brian B. of Land Rover Winnetka. He is one of the most helpful, caring sales reps I have worked with nationally. If you are looking for great customer service, look no further!

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by 4happy on 04/30/2013

The best car shopping exspearence. I was looking for a family car that could accomadate young children and their friends. Andrew N. found me exactly what I was looking for. I have Purchased two cars now from Land Rover Winnetka. I wish all shopping exspearences were as hassle free. Thank you Andrew

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by Chicago413 on 04/28/2013

Ballard was the best automobile salesman I have dealt with over a 30-year period. From being accommodating on our first visit, to answering any and all questions, to even bringing a vehicle to our house to make a follow-up test drive more convenient. We ultimately chose another vehicle, but I expect to visit again soon as we replace our other car and the fit with another Land Rover model should be better.

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by john646 on 04/25/2013

We have purchased 3 Land Rovers from this dealer since 2002. We have always found the staff trustworthy, responsive and the service depart always accommodating. As with any vehicle something unforeseen comes up and LR Winnetka went the extra mile to ensure our complete satisfaction. Their showroom, sales associates and service technicians understand how to ensure complete customer loyality with the Land Rover brand. We all know these are wonderful vehicles and having a dealer to trust is just as important. I have no concern, when we are ready, to buy our 4th Land Rover by just walking back into the dealership and see my sales associate, Ballard H., for the next purchase. The showroom and service center are top of the line facilities and the kids area allows the process of routine service to be uneventful and pleasant.

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by EricsMom on 04/25/2013

We have been Land Rover clients for over 20 years. Our Range Rover purchase at Land Rover Winnetka was simple and easy thanks to Ballard H. His knowledge and experience was very helpful. Ballards approach was honest, friendly and relaxed putting us at great ease and ensuring us that we were in good hands. Everything promised was delivered in a timely manner. Ballard went out of his way to assure a wonderful experience. We will continue to return to Ballard for our Land Rover needs.

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by jerry197 on 04/22/2013

Ballard was great . he really made our experience wonderful and I definatley would recomend him to my friends . he was very knowlegable and helpful. he was pleasent to deal with and felt he went out of his way to help us. thanks

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by kat85 on 04/18/2013

Land Rover Winnetka definitely deserves 5 stars. The salesperson Ballard was helpful, nice and a pleasure to do business with. He explained the car thoroughly to me, and they gave me a good price for my trade-in and a good deal on a new car. I can honestly say it was my only pleasant car buying experience EVER. They even kept an eye on my son while we are finishing up the paperwork, and quickly transferred all my junk from my old car to my new car so I could get to my kids' school in time for pickup. And they never once asked about my husband during the deal...I am completely capable of buying a car on my own with my own money. And they treated me as such. Thank you Land Rover Winnetka!

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by florian2 on 04/16/2013

About a year ago I .ve decided to replace my GLK 350 with the newly introduced Range Rover Evoque. Looking around for a Land Rover dealer I've found Land Rover Winnetka advertising an Evoque ( which I ended up buying ). I've sent an e-mail and in less than an hour I've got a phone call from Ballard H. from sales department. All I can tell you is this guy was amazing. He made all the necessary efforts to accommodate my requests and invited me and my wife to come over for a drive test. We went there the next day and met Ballard who showed us the car and very professional explained to us what features the car has and all the things we had inquired about. So , it was a wonderful experience and a very pleasant surprise to deal with such a nice guy. Also I would like to salute Ed from finance dept. and all the guys ( Joe , Josh ) from service. Thanks a lot Ballard and keep up the good work

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