Customer Reviews of Bill Jacobs BMW
Poor Sales Experience, Horrible Service Experience
byon 06/27/2023
I have a couple issues with this dealer. First, I had purchased three cars previously from Bill Jacobs and went in to purchase a fourth after they told me my engine seized on my 750 which they already had in their shop. They quoted $22k to fix which was not worth fixing at that price and then low-balled me on trade in value. We ended up agreeing to a price on an X5 and trade in value under what I felt I could get but at the time, I felt my hands were tied and I believe Bill Jacobs felt that way too. I reluctantly signed the paperwork and was scheduled to come in the next day to pick up the car and clean out my trade. Before I came in, the salesman called and told me they made a mistake and I actually had to pay $1k more than we agreed to in writing. I canceled the deal and then had to follow up for a month to get them to refund my deposit. I ended up at BMW of Barrington (Motorworks). They had a similar car on the lot, offered to go pick up my trade, gave me $3500 more for it and sold me the X5 for under MSRP. Since that point, I have worked solely with BMW of Barrington on new car purchases even though I live close to Bill Jacobs. Over the next year, I purchased five new company cars from BMW of Barrington (two new 2022 X5's, one new 2023 X5M and two new 2022 X7's) as well as a 2022 430i for my wife as her personal car. My latest frustration with Bill Jacobs (and the motivation to write this review) came yesterday when I had an issue with the X5M and didn't feel safe driving it. I was close to Bill Jacobs so I decided to stop in and have them look at it. There was a loud noise coming from the engine and it got much worse when I accelerated. I was met by the porter who told me the service manager was out to lunch but would be back in 15-20 minutes if I wanted to wait for him. He said the service manager would go for a drive with me and see what was wrong. That was fine with me. I waited 20 minutes and then was approached by the porter who told me the service manager said he didn’t have time to help me and that I needed to make an appointment on another day. Again, I didn't feel the car was safe to drive but they still told me to leave and come back after I made an appointment. This is just unacceptable. I called the dealership later to find out who the service manager was that day and the operator told me both Geoffrey and Eric were the service managers on shift. I called the next closest dealer (Laurel BMW of Westmont) from the Bill Jacobs parking lot. Laurel was AWESOME! They said to bring it right in and they will look at it. The service advisor (Scott) immediately started looking at the car trying to figure out what was wrong. He even offered to drive me home if I needed to leave the car there and pick me up when it was done. Within 30 minutes, they determined that the serpentine belt was shredding because of a bad tensioner and the belt would not have lasted much longer. Bill Jacobs sent me off in a car that was about to break down which infuriated me. As a long-time customer of Bill Jacobs, I was disappointed in how they treated me on both occasions and will never work with them again. BMW of Barrington has earned my sales and Laurel BMW will service my cars from here on out.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Poor Sales Experience, Horrible Service Experience
byon 06/27/2023
I have a couple issues with this dealer. First, I had purchased three cars previously from Bill Jacobs and went in to purchase a fourth after they told me my engine seized on my 750 which they already had in their shop. They quoted $22k to fix which was not worth fixing at that price and then low-balled me on trade in value. We ended up agreeing to a price on an X5 and trade in value under what I felt I could get but at the time, I felt my hands were tied and I believe Bill Jacobs felt that way too. I reluctantly signed the paperwork and was scheduled to come in the next day to pick up the car and clean out my trade. Before I came in, the salesman called and told me they made a mistake and I actually had to pay $1k more than we agreed to in writing. I canceled the deal and then had to follow up for a month to get them to refund my deposit. I ended up at BMW of Barrington (Motorworks). They had a similar car on the lot, offered to go pick up my trade, gave me $3500 more for it and sold me the X5 for under MSRP. Since that point, I have worked solely with BMW of Barrington on new car purchases even though I live close to Bill Jacobs. Over the next year, I purchased five new company cars from BMW of Barrington (two new 2022 X5's, one new 2023 X5M and two new 2022 X7's) as well as a 2022 430i for my wife as her personal car. My latest frustration with Bill Jacobs (and the motivation to write this review) came yesterday when I had an issue with the X5M and didn't feel safe driving it. I was close to Bill Jacobs so I decided to stop in and have them look at it. There was a loud noise coming from the engine and it got much worse when I accelerated. I was met by the porter who told me the service manager was out to lunch but would be back in 15-20 minutes if I wanted to wait for him. He said the service manager would go for a drive with me and see what was wrong. That was fine with me. I waited 20 minutes and then was approached by the porter who told me the service manager said he didn’t have time to help me and that I needed to make an appointment on another day. Again, I didn't feel the car was safe to drive but they still told me to leave and come back after I made an appointment. This is just unacceptable. I called the dealership later to find out who the service manager was that day and the operator told me both Geoffrey and Eric were the service managers on shift. I called the next closest dealer (Laurel BMW of Westmont) from the Bill Jacobs parking lot. Laurel was AWESOME! They said to bring it right in and they will look at it. The service advisor (Scott) immediately started looking at the car trying to figure out what was wrong. He even offered to drive me home if I needed to leave the car there and pick me up when it was done. Within 30 minutes, they determined that the serpentine belt was shredding because of a bad tensioner and the belt would not have lasted much longer. Bill Jacobs sent me off in a car that was about to break down which infuriated me. As a long-time customer of Bill Jacobs, I was disappointed in how they treated me on both occasions and will never work with them again. BMW of Barrington has earned my sales and Laurel BMW will service my cars from here on out.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
BMW SERVICE
byon 04/24/2022
Thank you to Mike Alwin for always taking the time to review and go over any services my car needs, Mike has always been reliable and great to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
NEVER GO TO THIS SHOWROOM
byon 03/09/2022
NEVER GO TO THIS SHOWROOM first visit: I recently visited this showroom for oil change and key replacement. I scheduled appointment and scheduled a shuttle drive back to home. The service advisor name is Mo ALi, he welcomes you warmly and treats you great! Explains how the service will be down and asks to do some additional servicing like injection cleaning, etc. apart from oil change which is around 1500$. This is a new car and I bought recently, the moment I said I came only for oil change and I do not need anything right now, he treats you like a pauper and asks you to wait in the Lobby, the car will be done in 1 hour. I had shuttle scheduled, but he kept me waiting in the lobby for around 2-4 hrs, he did not wash my car, did not refill windshield liquid. Gives the car and says key will be done in 1 week. Jacobs BMW took 1 month to get back to me on the Key. Second Visit: I visited second time after 1 month, asked about car wash. They did wash my car but it was same dirty and same stains, gave the car with no wiper blades (wiper blades were there before the service). I didn't notice there were no wiper blades, on the same day on my way to home from airport there was heavy rain, I was shocked seeing no wiper blades. It was really hard to drive in the heavy rain without wiper blades but luckily I came home. If I call them they said they will check the videos and get back to me, and after 3 days they say might have lost in car wash. What if some accident happens in the heavy rain without wiper blades ? Save yourself, I strongly recommend to not visit this showroom.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Purchase of x7
byon 12/19/2021
Harry was great to work with…made the process seamless
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best ever
byon 11/29/2020
Just purchased a new BMW and brought it in for its 1st service and Jacob Murrar and his Forman did a great job explaining everything to me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thanks Mike Collins
byon 10/18/2019
Just wanted to say thanks to Mike Collins for the great service. You make servicing my car as easy as possible. Thanks for always getting my car cleaned
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bill Jacobs is the BEST
byon 10/15/2019
I've been servicing my car at Bill Jacobs for 15 years. Deanna is always a pleasure to work with. She makes sure that my car is in top condition to be out on the road. Thank you Deanna and Bill Jacobs for your dedication to excellent service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thank you!
byon 10/15/2019
Thank you to Deanna in service for always helping me in a quick and timely manner!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent customer service!
byon 09/26/2019
Mike A. of Bill Jacobs BMW is always friendly, accountable and knowledgeable! He is consistent in providing 5 star service with each visit. He helps Bill Jacobs standout from other dealerships. Thank/you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 09/24/2019
Thank you Mike A for the exceptional service. You always go above and beyond. Very knowledgeable and professional at each service visit. .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service Experience
byon 06/05/2019
Worked with John Stout on a recent service appointment. Very helpful, kind, and professional. Was really pleased with the service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 06/04/2019
Thank you to Mike A at Bill Jacobs BMW. You always make my service experience carefree with your expert knowledge.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 03/13/2019
Mike A. At Bill Jacobs BMW always provides 5 star service. He is very knowledgeable, professional, and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 01/12/2019
Mike A at Bill Jacobs BMW is the best. Very knowledgeable and experienced in handling all my service needs. Thanks Mike
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Visit
byon 12/10/2018
Brought my vehicle in today to perform the airbag recall. Alex Flinn in service did a great job and answered all my questions. Fast and easy. Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Failed to disclose costs
byon 01/13/2018
Charged my wife $500 for a tire rotation and balance without first disclosing to her that the cost would be 5x any other normal location.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Excellent sales and service
byon 09/19/2017
Brought my 2012 X5 in for a factory recall and decided to look at trading it in. The service department quickly handled the repair and handed us over to the Client Advisor Dept where we meet Joshua Schneider. His knowledge of options and inventory was terrific, he was very personable and easy to work with. His number one goal was to make sure we were 100% satisfied and he did an amazing job. We are happy to continue bringing our business to Bill Jacobs BMW due to their excellent service and sales departments.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mike Abood
byon 08/13/2017
Mike was very helpful and a pleasure to work with through the sales process. He addressed all my questions and was very good at following up with me on the progress of some minor work to be completed prior to finalizing the sale on a certified pre-owned vehicle. I would definitely recommend Mike to family and friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Memorable new car purchase experice
byon 07/26/2016
The sales team were very exceptional in attending to me -through the car test driving, explanation of the features of the car models that I was interested in, with finally that leading to the car purchase process. Rob and John were very prompt in following up through and provided me with their best service during the car buying process. Very next day after the delivery I had a small problem with Intelligent Safety Feature of my BMW X3 related to front windshield camera, however sales team of Rob and John were very prompt in taking action on fixing it and providing me with loaner vehicle for the duration of the fix even though it was fixed within couple of hours after they took it. I had nice experience and I hope it continue to be that way through the course of future services of the vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The Service Department Sells Cars
byon 07/14/2016
I brought my 5 Series in for service for a few mechanical issues. Deanna Decarlo was the service manager assigned to my appointment. She provided an excellent customer experience. She guided me through the technical issues and gave me an estimate for the repairs. I decided it was time to get a new car. I shared with Deanna that I was either going to purchase a E350 or a 528ix. Deanna got me into a 2016 528ix courtesy car to help me make my decision. This was the exact car I was interested in purchasing. Deanna's excitement about the car and dealership convinced me to seriously consider buying a new car from Bill Jacobs. Deanna connected me with Bill Earnest from the sales dept. I ended up buying a 2016 528ix. I appreciate Deanna and Bill's team work to make my overall experience second to none.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service from start to finish!
byon 07/14/2016
I brought my 650i in for service with Deanna and had been treated professionally and courteously by the entire staff. My issues were explained and my loaner was ready. A new issue came up when I picked up the car but that too was taken care off to my satisfaction. Great service, great service advisor and support staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bill Jacobs has been thriving for over 50 years in an industry that has seen many a competitor come and go. The Jacobs philosophy is simple Be Genuine.
We strive to be genuine in all we do, offering genuine value on our vehicles and providing genuine customer service. Our secret to success really isn t a secret at all. While other places are trying to make a sale, we're trying to make a difference.
"The CARS bring you in. The EXPERIENCE brings you back."
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