The Honda Superstore of Joliet

by Shop for a vehicle here on 03/12/2021

Angela is a great listener and professional. Working together was my pleasure.. Honda of Joliet, thank you. Angela, thank you!

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by jlhansen on 10/22/2020

I am on my 4th Honda this is my 2nd from Joliet Honda. Have had nothing but the best service from then over the years. Had an issue with the bank this time transferring money. Big thanks to Ken and John for helping me get the car early ahead of the bank. Its a friendly/family atmosphere there. Defiantly my first choice in Dealers! Thank You!

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by Thailyn on 07/20/2020

Chris the Salesman was extremely helpful throughout my entire car purchasing experience! He guided me through the multitude of features the Honda Civic Hatch had and I did not feel pressured with time although I was his last customer. Overall, he is a great informative & friendly Salesman!

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by Mark D on 02/14/2020

All employees at this dealership, especially Eddie (my salesman), were very helpful in answering all my questions throughout the process of purchasing my car. Thank You Honda of Joliet.

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by Shop here on 11/09/2019

Thank you very much to my sales team, Krystal, Missy, John and Rich. My wife and I found the car on line and contacted the dealer. They went right to work figuring it all out and everything was ready when we arrived from our two hour journey. Very happy with our new Civic SI. Looking forward to another deal!

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by Notwelcome on 05/29/2019

Do not buy a new cr-v from here. Theres a oil dilution problem with the 1.5 engine. Owner rick korallus says his hands are tied because i wasnt interested in an upsell to a different vehicle for more money. Honda corporate says its my fault for not driving it enough. Oil is being mixed with gas because we dont drive it on highway is whathonda corporate says . Now when i visit serve dept for strong odor of gas in oil antd to have it changed , 2 already at 1300 lise the invoice says "not welcome between my firsta and last name on service invoice. Stay away from this place and if you have the same problem call a lemom law attorney immediatley for a consultation and have you oil analyzed by an independant lab. Anything higher than 2% in abnormal and problematic. Ours is 3.8% already with only 278 miles between oil changes. Thanks rick and happy belated 50th birthday. Sincerely Mark"not wecome"Baranski

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by munozyoshi on 01/06/2017

Had an awesome experience buying a Certified Used 2014 Honda CR-V EX-L. From the start they were very welcoming and my salesman Saul Rodriguez was very friendly and made negotiations very easy, no pressure at all to buy. What I especially liked was that they did not pressure me at all or make me feel guilty for not getting other dealer "extras", not even when it came to sell me additional extended warranties. I was worried that me being a younger guy (they even thought I looked 20 hehe not even close), they'd make the buying process a hassle like in another Honda dealer 5 years earlier. Also I pointed out I had somewhere to go, so they made sure to take care of me quickly so I could get out on time. One last bit, I was starving that day. I headed out on a 40 min drive to the dealer on an empty stomach, so wanted to finish getting my truck to go eat something. Well one of the managers heard I was hungry and he hooked me up with some of his pizza he bought for dinner! He told me to get as much as I wanted! Definitely recommend this dealer. If you go buy definitely ask for Saul Rodriguez for sales, he'll treat you right!

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by Rajesh_B on 01/05/2017

I had a terrific experience working with Justin Magee at Honda Superstore of Joliet to buy a new 2016 Odyssey. He talked me through the options carefully, explained the offers available, gave me best price, and made the whole process pretty painless. I did a lot of research in advance, and came in knowing what I wanted and what a fair price range would be. I felt respected and well treated, and even enjoyed the experience. After I purchased the car, he spent time helping me learn all the new features, setting up my preferences and followed up with phone calls answering my questions. We toured the service area and he went over my options there. The service people were great about installing some additional packages I wanted. He was great to work with and not once pushed on what they think I should buy. I would recommend EVERYONE to go to Justin Magee for their new Honda. He and the rest of the staff were helpful, friendly, and efficient and wanted me to be happy. Justin Magee and team is Awesome !!

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by JRB271954 on 11/26/2016

I worked with Josh Tornabeni he was very good to work with. Helped me get the car I needed thanks I would highly recommend Josh

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by Cubbiegirl31 on 04/22/2016

I recently purchased a used 2010 Chevy Traverse from Honda of Joliet. I have to say my experience was great! David Nemanik is Awesome! He made me feel comfortable, found a great vehicle for me, and we had some fun conversations! I highly recommend going to see David when you are looking to purchase your next vehicle.

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by cmcclusk on 03/18/2016

Our sales rep, Rob Shepardson was great. He listened, gave his honest opinion and he wasn't pushy! And Shahera Boyd emailed us regularly to see if she could offer any assistance. Rather painless this time around :) 5 Stars for Rob - 4 overall

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by kadamski5140 on 03/03/2016

I had a wonderful experience. Everyone was very experienced and very professional.

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by mdthompson12 on 02/02/2016

Great experience in purchasing my vehicle. Josh Tornabeni listened to my needs and took the extra time to ensure that I was comfortable in the vehicle I chose. Not many sales people will take you on the bad roads so you know how the vehicle will perform, but Josh did! I like the way the Honda of Joliet does business and I will bring mine back to them in the future!

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by ckrzos on 08/15/2015

I have been a loyal Honda owner for several years, patronizing Valley Honda, but due to their customer service lacking, I decided to try Joliet Honda in 2014. Bought a Honda Accord and dealt with Ted Turissi and Dan McNeil and had a wonderful experience. In fact, I sent over three co-workers to Joliet Honda based on my experience. Thought I found my new home until recent experiences. Got an email in early June from Missy Morril for the Honda "Pull Ahead" program (trade-in for newer model, due to lack of quality used vehicles). I responded I was interested and received a call the next day from Missy, who I had to explain what email I responded to (should've been my first clue). I explained I was interested in the new HR-V. Missy assured me Joliet had a couple in stock and I told her I would be taking time off work the next day to come in and check out the HR-V. Missy said she would be there to assist. I did some research on the HR-V and what Joliet had listed on their website as "in-stock" vehicles. I took off work and came in, asking for Missy. I got dealt off to Mark Bath. He never heard of the program and didn't know why I was there. After going round and round with him, he finally called Missy who explained it to him. Mark stumbled around trying to find where the HR-V's were, even though there was one sitting in the showroom. Mark FINALLY found the keys to one and when I started asking about the features of the HR-V that I obtained from Joliet's website, Mark was clueless. And to top things off, the HR-V he was showing me was already sold. So I was unable to test drive one. I asked if Dan McNeil was still there, and was told by Mark that there has been a lot of change at Joliet Honda, as he rolled his eyes. Disappointed with promises being made to me and not fulfilled, I started to leave and Mark followed me out to the parking lot, claiming he would contact me once they get the next HR-V in stock, we were rudely interrupted by a gentleman who interjected in our conversation, without even introducing himself. Later I found out he was Levi Ervins III, a sales manager. I continued my conversation with Mark, asking him to contact me. A couple days go by without any phone calls, and low and behold when I check Joliet Honda's site, I see they have new HR-V's posted. I contacted Missy and explained what was going on, and she seemed genuinely displeased and promised to make it right. In the mean time, my girl friend was looking for a vehicle and found a Ford F250 which was posted on their website. We stopped in after hours and looked at the truck and she liked it. She was waiting to see how my experience went, since I was already hitting speed bumps. So finally on June 27th, I went in and worked out the numbers for my Accord for the HR-V. My Accord was only a year old, no damage, excellent condition, and Joliet went to Kelley Blue Book and used the "good", not excellent rating for the trade-in. So I ended up with the HR-V and the girlfriend and I came back in to test drive the Ford F250 (stock#J51106A, currently posted on their site). We test drove the truck, and it drove ok. Miles are definitely low, 65090, but there are no bells and whistles and the driver's side door was extremely rusted. In fact Ted Turissi came out to say hi to me, admiring the truck, touched the rust on the door, and it started to fall apart. I was assured that a replacement door was on order. The roof and wheel wells also had rust, but nothing like the door. Again, we were dealing with Mark Bath. We spoke with Mark on the 30th after discussion and made a counteroffer. We did out research on KBB.com (the same site used by Joliet Honda to price my year old Honda) and even with listing it as "good" condition, the price of the truck off their is listed at $10,712 as fair purchase price. Even with the clean Carfax, it claims to $720 more than value. That's still $11,432. We spoke with Mark on the phone prior to going out of town on the 30th and offered $12,000 for the truck. Mark said he would speak to his manager and get back to us. Fast forward to July 11th. After not hearing anything again from Mark, I contacted Missy again, who advised Mark told her that we were no longer interested in the truck, which that conversation never took place. Again Missy seemed upset ("I am REALLY SORRY-it IS BEING HELD FOR YOU!!") and promised to take care of it ("I am really sorry about that confusion"). She worked it out to where I could take the truck on the 11th to have the vehicle checked out over the weekend. I took the truck to two mechanics. Besides the roof/door/and wheel well rust, the bed cross bars were extremely rusted through, the rear pinion seal was leaking, and the top refrigerant line was leaking. AND, when driving the truck that weekend, the engine kept dying. I returned the truck on July 12th, and contacted Missy on the 14th. We discussed the issues that were discovered. Missy stated on July 18th that the truck was being sent to a Ford Dealer to trying to address the engine dying issue ("But we are going to address it - we just had to take it to Ford - it has been costing us nothing but money", "I promise- I will let you know"). I went out of state for training, and texted Missy on August 3rd, asking for an update, NO REPLY. I called Missy on August 12th (12:54hrs), and my call went to voicemail. I left her a voicemail asking for a call back. NO CALL BACK. From Joliet Honda's website it says "Finding the perfect vehicle to fit your needs and budget has never been more enjoyable at our Illinois Honda dealer. At Honda of Joliet, not only do we have a great selection of new and used cars, trucks and SUVs, a helpful financial department and a state-of-the-art service and parts facility, but we also offer a staff of sales representatives, financial advisers and service technicians that will treat you with the respect you deserve." I find this extremely contradictory as I have been treated with nothing but disrespect and game-playing from the sales staff (Mark Bath) to the management (Levi Ervins III). I will be looking for another Honda Store to handle when my HR-V lease is up in 3 years. I will be speaking my mind on my social media about my experiences and will not be sending further business to Joliet Honda. Document all your communications with Joliet Honda!

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by 2005hdroadking on 04/28/2015

Having purchased new vehicles over the course of 40 years, purchasing my new 2015 Honda CR-V EX-L from the Honda Superstore of Joliet has been my most comfortable, hassle-free vehicle purchase experience ever. Starting with my internet communications with Jennifer Medina, I was able to obtain all the necessary information about the out-the-door pricing on the model and features desired. Due to personal schedule limitations, I was unable to get to the dealership in a timely manner to purchase the desired in-stock vehicle. That did not prevent the Honda Superstore of Joliet staff from obtaining the exact same vehicle model, color and features desired. When I was finally able to visit the dealership, I first met with Jennifer who introduced me to my Sales Consultant, Ted Turrisi . Ted and I discussed what I was looking for in a new vehicle and he did not steer me to a similar vehicle since it was important to me to find a vehicle I wanted without having any future regrets whatsoever. We were also joined by Missy Morrill and the three of us were discussing our common interests as if we knew each other for a number of years. After test driving the CR-V, we proceeded to return to the dealership and I was offered a price which beat all of the other offers I received to date from other dealerships, including those offered through the car buying service offered by my credit union and employer. Upon returning to the dealership a few days later to pick up my new CR-V, we were provided first class service and attention by all of the staff members without being pressured about financing or purchasing other dealer "value added" services. Since my oldest son is considering making his first new vehicle purchase in the not-too-distant future, I plan on introducing him to the staff at Honda Superstore of Joliet in order that he can enjoy the same new vehicle purchasing experience.

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by J_in_Flossmoor on 02/11/2015

I went in to get info on pricing and options, and walked out with a new Pilot. And I'm very happy about it. Wide selection, and they did NOT try to immediately steer me to the more expensive models than I wanted. Absolutely no hassle. Very little haggling, they did not waste my time with the infamous "let me check with the manager" BS. Gave me a great price. Josh Tornabeni was extremely knowledgeable and helpful with all of my questions.

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by Hayley_Honda92 on 12/27/2014

Josh was an extremely knowledgeable and helpful salesman. He spent an immense amount of effort explaining several things about the car such as what Honda covers on servicing the vehicle, the "Eco" button on the vehicle, as well as set up the Bluetooth on my cell phone. I will certainly refer him to my peers when they are considering buying a vehicle.

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by Lue19 on 11/18/2014

Kurt Holzinger was great! From the beginning when I called about the Honda Crosstour that I saw online, he was extremely knowledgeable and helpful. Kurt was friendly, thorough and responded to my many questions over the phone quickly. He gave me the information that I needed to know in order to make an informed buying decision and I immediately made an appointment with him for the next day. When I arrived, I was greeted in a friendly manner and guided over to Kurt. Kurt made my visit to the dealership simple, easy and pleasurable! He patiently walked me through all of the details of my vehicle and paid close attention to my concerns. Kurt even took the time to help my daughter when she had questions about car sales for her college class presentation! He NEVER made either of us feel rushed or unimportant. This was my 3rd Honda buying experience, yet by far the best! I have already told friends about this dealership and about Kurt! I would DEFINITELY go to the Honda of Joliet again to purchase another Honda!

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by cptvdo22 on 10/02/2014

I had been looking for a civic or corolla for a few weeks -- trying to find the right fit for our family. I dealt with many different salesmen. Oren was exceptional! He was helpful, knowledgeable, personable and answered every question. I would highly recommend him to others. In my opinion the entire Honda team did an excellent job making my personal car buying experience a good one. Being in sales myself, its important to connect with people, make them feel comfortable, develop trust through honesty and clear communication. Its important to listen, decipher exactly what the customer needs, and then try to provide it. Many of the salespeople I dealt with the last few weeks were unable to do this -- Oren made us feel like he was looking out for our best interest which is not easy to do with someone you just met. Thanks to everyone.

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by juanagoforride on 07/26/2014

Walked in late on a week night a half hour before closing. Staff was very low key and not high pressured at all. I met Oren and asked for a Ridgeline test drive. He happily obliged even though it was late. Upon return we sat down and I presented a firm quote from another dealer which they were able to meet so I made a deposit right then and picked up the vehicle the next day. My wife and I were very pleased with our experience dealing with Oren in Sales and Suzanne in Finance and we are very happy with our new ride. No hassles, no fuss, just great customer service.

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by shammba99 on 06/30/2014

This was my 2nd car buying experience with Honda of Joliet and a referral from Todd in service. Oren was by far the best salesman I have ever dealt with in all the years of buying vehicles. He recognized my busy schedule and worked with me to get my questions answered, always in advance. Oren took time to listen to my needs and made recommendations based on what was best for me and my family, and I never felt I was being upsold. Casey did an outstanding job finalizing the necessary paperwork to finalize the deal. I especially appreciated the "straight shooter" approach to the transaction. I was shopping for different types of vehicles but settled on Honda (Pilot) because of these individuals. I would recommend anyone to visit Oren and the Honda of Joliet family.

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