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Gurnee Hyundai


6251 Grand Ave, Gurnee, IL 60031 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (4) No (2)
Service Rating
Recommend:
Yes (2) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Lots of lies!
Written by bmac420 on 12/06/2016
Guys and girls, Girls and Guys, Gather Around and feast your eyes, and I will tell you a Terrorizing Tale full of Untruths, False Promises, and lots of LIES! I had gotten into a car crash and needed a car, I happened to know a sales guy over at Gurnee Hyundia, So I give him a call, he tells me to come over. They give me a decent offer on my crashed car (the ONLY good thing they did for me). I end up taking a 2013 Nissan Sentra. The Car is Awesome. I love it. But then I get a call from the dealership saying that I do not make enough money to get it. They make me Bring it back. I work in Sales and my job is commission based, so my pay can be very erratic. Some months I make five thousand, others i make twelve hundred. I told them this multiple times when buying the car. But no, Instead of listening to me, they took my Biggest commission check and times it by 12 months. Then told the bank that I make that amount annually. they make me return the car after 3 weeks of having it. So, I bring the Car back. I end up taking a 2007 Honda Civic Hybrid with only 79,000 miles. the day after I bought the car, the car already has transmission issues. Basically, when I am on the Highway, the car looses control of what gear its in. then cant find a gear for a good 10 seconds, while im rapidly declining speed on a 70mph highway. I went back and told them about this. they said they would have thier mechanic look at it. For about 3 whole days, they NEVER CONTACTED ME about ANYTHING going on with my car. I had to keep calling to get any kind of progress on anything. Each time I call, they PROMISE a call back. NO ONE EVER CALLS! They do a Transmission flush. Which ended up doing nothing, because the car still has the same issue. also, the car's Low Oil Pressure Light has been flashing on when I am coming to a stop. I even have the guy who sold me the car ride in the car with me, and the check engine light popped up while we drove! Also, After 2 days of having it, the front tire goes flat. I change the tire, then bring it to a gas station to check the other tire pressures. EVERY SINGLE TIRE WAS INFLATED TO 10PSI !!!! Data plate reads that it should be at 31 PSI. Also, when i bought the car, it was missing the passenger side mirror. and the part was in the trunk. They promised me to put the mirror on. When I came to pick it up it was STILL not installed and the part was still in the trunk. My radio also has been restarted by the dealer and needs a special code for it to work. I brought it there this morning, then the sales manager pretends to not see me from his office with a big window, as I stand at the front of the dealership for ten minutes. Someone finally approaches me, I tell him the used car I bought is having major issues and that im working with Jason on it. Jason doesnt come out to see me, he tells the guy to send me back to service. I ask the guy, if Jason is doing something for me, or is he basically just telling me im on my own. he goes back in and asks, and just tells me to go to the service desk. The service guy basically tells me I'm on my own. I get a little curious, and decide to ask the service guy if he can pull up the Incoming inspection for my vehicle. he looked up my car, and states that IT NEVER WENT THOUGH THEIR USED CAR INSPECTION!!!!! it went to get detailed and straight to the lot. NEVER TO BE SEEN BY A MECHANIC!!! Jason also ASSURED ME that this car went though inspection. He LIED! I also asked a different manager if the Warranty i purchased for my car would cover the Hybrid battery if it where to fail. he told me it would cover EVERYTHING under the hood. I called the actual warranty company. HE LIED! THESE GUYS WILL SAY ANYTHING TO GET YOU TO SIGN YOUR PAPERWORK. THEN ONCE THEY GOT YOUR SIGNATURE, THEY STOP CARING ABOUT YOU. DO NOT EVEN TAKE A STEP ON THIS CAR LOT! Its really obvious they do not care about their reputation, because, they cant even achieve 2 stars on yelp.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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