The Autobarn Nissan of Evanston
Customer Reviews of The Autobarn Nissan of Evanston
Great Customer Service!
byon 10/12/2023
Yesenia Gonzalez provided excellent customer service at Evanston Nissan Autobarn. This service center always goes above an beyond with customer service. Keep up the good work!
Good service.
byon 02/05/2024
Mike Hedrick was my point person. Very attentive. Good job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Nissan
byon 12/04/2023
The people are nice
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Great Customer Service!
byon 10/12/2023
Yesenia Gonzalez provided excellent customer service at Evanston Nissan Autobarn. This service center always goes above an beyond with customer service. Keep up the good work!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
1 Comments
Great Place!!!!!
byon 04/18/2023
Five Stars, I highly recommend this business! The staff was very friendly and accommodating. They listened to my needs and were very helpful and patient to understand what I needed for my unique situation. They even took the time to entertain my disabled child during the process!!! I am very happy with my purchase and the entire experience was very positive!! Very thoughtful and caring!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great sales experience at the Nissan Autobarn
byon 04/17/2023
Bogdan Serb and the rest of the team delivered great service. Bogdan was extremely patient, never pushy. They went the extra mile to find the vehicle that was the right fit for my circumstances.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
The Autobarn
byon 04/14/2023
Great place for serving your Nissan! The staff are customer friendly and take pride in their work. The facility is very clean and well maintained. Technical staff perform precision repairs with confidence. Special note: if you’re vehicle is in need of service Call Ryan Luu, Service Advisor, [contact info removed] The Autobarn Nissan of Evanston.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
It's all about the people!
byon 02/08/2023
I have been a customer here for 3 years. Had a less than stellar experience a few times , but have worked with Vincent for the last 5-6 visits and it's a total 180! Perfect attitude and service every time, I can not praise him enough and recommend this service location highly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service and dedication
byon 10/19/2022
Great service and friendly workers from Yessenia to Vincent and America everyone helped me and I couldn't be more grateful. Since they started working on my car they have fine the best work and I can't thank them enough.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good buying experience
byon 10/10/2022
Anderson Quintero was very personable and enjoyable to deal with. Very thorough and explained everything. Nice buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Amazing service & they really take the time to talk to me as a partner.
byon 10/03/2022
They will work with you & will make sure you come our there feeling like you made the right choice. Vincent is so helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing Service
byon 09/26/2022
Our sales representative Joey was amazing and was very detail oriented and great with answering questions. We are very happy with our purchase
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Dealer
byon 09/23/2022
Bogdan was our sales consultant and he was very professional. We got our 2022 Nissan Rogue Platinum without markup. He's kind, friendly and honest.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Really smooth
byon 08/22/2022
Convenient well located
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy peasey
byon 08/08/2022
Easy to get car in, good contact with advisor and easy pick up of clean completed car
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing Dealership
byon 08/06/2022
My experience with this dealership was beyond amazing. I submitted a request online and within less than an hour Jim Martinez contacted me to schedule an appointment. Later that day I received an email from Mauricio Rubio with a confirmation of my appointment. I really appreciate their follow up process. The morning of my appointment I received a call from Mauricio and stated that I was on my way. Once at the dealership I explained my situation and what type of vehicle I was looking for. Mauricio was patient with my decision making process on which vehicle to choose. One thing I can say is that he really knows his cars. All of the features and new technology was explained to the fullest. Honestly I couldn’t have asked for a better sales associate. Sergio Ramos the finance manager explained all of the paperwork to me and that’s something that I appreciate especially with the warranties. Overall I would highly recommend vehicle shoppers come here, the atmosphere is extremely welcoming.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Service and follow-up with purchase
byon 08/03/2022
I bought car at Autobarn in Skokie, IL. Both the Salesman, Joey Youseph and the Manager, Jim Martinez provided the best customer service and assistance throughout the process that I have experienced in a very long time. I did not feel pressure (as I did at other Dealers; but just facts honesty and support in working through numbers and plans. Joey has continued to keep in touch with me to make sure I understand all of the features and am comfortable with the new car. I have already recommended to friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Needs ALOT of Improvement
byon 04/28/2022
I go in because I notice my break lights flashes on randomly when used and a slight squeal when breaking. I had to pay $90 just for and inspection and waited 3 hours for it. I was texted a list of other things that "supposedly" needed immediate attention. Mind you 13m ago the dealership installed new rear brakes but it is only a 12m warranty; n so it was "expired". Given a cost of $1400 for all new brakes, not including the cost of the other things I needed to fix. Never was I taken into the shop to view these problems. I was told I needed my all my brakes redone every 50k miles. I asked for a print out not a "text" and took it to another shop to verify. Again, NO work was done, waited 3hrs for this diagnosis. Drive to another shop w my print out in hand. Im going here since i just bought 4 new tires from them 7m ago. Before putting my car on the rack, I was shown under the hood where I needed to put in brake fluid since it was low. So i was topped off for free. They put my car on the rack, rotated my tires (free), showed me the bent heat shield from the list, fixed for free. Showed me where my missing AC caps were n told me I could order the parts myself n install since they are similar to the caps on my valves on the tires or bring in and they'd put it on for free. Said I still have life on my brakes, but the front pads needed to be redone/recut cause of uneven wear. They had replaced my front brakes 10m ago so again FREE. Topped off all my fluids for FREE. I requested an oil change. I pay for the upgraded oil. End of the day, I paid the same amount of to fix my car that I paid at the dealership to JUST the diagnosis it. Not to mention I waited less than 2hrs and no more brake light and squeals. PS....At the dealership, I was told that if it's any consolation...that shop team loved how beautiful my car looked. I had instructed them NOT to wash or dirty it up since I just had a complete detail the day before, n ceramic coat put on. I don't mind dropping money for the upkeep of my car. I do have a problem w not being an informed consumer and a shop that nickles n dimes me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Shady staff
byon 04/28/2022
The salesperson and I had agreed on a price for the vehicle but, when I sat down with the finance person they added an additional $3,000. I asked where did the additional $3,000 came from and the finance guy had no idea what to say. I asked to see the invoice, I did the math in front of him, and the numbers did not add up. They had added $3,000 to the bill and couldn’t show me on paper where it was coming from. The finance guy had to speak with the manager (Jim) three times before they removed the mysterious $3,000! Terrible service, dishonest, no ethics, and lack of integrity. Dan, when you see this give me a call.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Nice people 👍 great work .
byon 04/15/2022
I love the place . Specially Ashley she is good in explaining things make others comfortable and help them in knowing all the new technology in car. I went for Kick but ended in taking Rouge 2022. Really recommend her. Best dealership in Town.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
New Nissan.
byon 04/12/2022
All of the team was superb. I bought a new Nissan Rogue. Special thanks, Bogdan Serb.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Vince Jimenez & Autobarn Nissan of Evanston - a perfect combo!
byon 01/24/2022
Vince Jimenez at Autobarn Nissan of Evanston made purchasing our new Nissan 2022 Leaf S Plus very easy. He was helpful and patient from start to finish. We were able to quickly agree on a fair price. It's great to find a salesperson with knowledge and integrity. The manager was easy-going, and the finance manager was also really nice. I'd not purchased a car in 23 years, and I was pleasantly surprised; there was no pressure, and it was a good experience! Their new service center is also beautiful. I look forward to seeing Vince again, and even going in for service. Great car, great dealership, great service is a perfect combination.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments