Skip to main content

Zeigler Chrysler Dodge Jeep Ram Downers Grove


2311 Ogden Ave, Downers Grove, IL 60515 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (6) No (1)
Service Rating
Recommend:
Yes (7) No (2)
Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
A lesson in how not to make a sale
Written by Jake1959 on 09/23/2014
I walked into the dealer to look at a car I saw online. Adam, the sales rep said the car was out overnight. I knew there were 2 cars of the same model. You'd think he's recommend looking at the 2nd car. Well, the 2nd car turned out to be the original car that I wanted to look at. Of course he couldn't find the keys to that car. Then he had to go back and find keys to the car blocking the first car. I loved the car but left the dealership in frustration with his lack of initiative. I spoke with him over the phone and scheduled an appointment for 9 AM on Sat. Of course, he was 10 minutes late. I test drove 2 cars. With one he said the information posted on the car was probably wrong...'it's common that this stuff was wrong'. He said the average person drives 25,000 miles per year, therefore there was nothing wrong with the high mileage of this vehicle. It took him 20 minutes to get a price offer on both vehicles, and another few minutes to go back and make copies of the offer since I wanted to take the offers home. If the strategy is to make the customer stay in the store as long as possible and grow frustrated with car sales process, then he did a great job. I'm interested in buying the car, but I can't possibly give him the sale. One more thing, when talking with him over the phone, I mentioned that I'm also looking at another car at another dealership, he replied "That's your choice". When I asked him if he can do better on the price, he hung up on me.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.