Customer Reviews of Fletcher Jones Audi
Hood dented after oil change
byon 02/16/2024
My wife brought our 2023 Audi A5 to FJ Audi service for an oil change on 1/26/24. I picked up the car the afternoon of 1/29/24. At the time of the pick up, the service advisor and I sat inside the car trying to reprogram both keys. He did not ask me to do an inspection of my car and I promptly left shortly after. Once I got home, I noticed there are two dents on the hood which were never there before. I immediately texted my service advisor and sent him pictures of those dents. I brought the car back to FJ at 8:35am the very next morning on 1/30/24. I met with both the SA and the Service Manager, Andrew Rajchel at that time to discuss a path forward. I informed them that the car is meticulous taken care off as the hood has a full XPEL PPF with ceramic coating. In addition, neither my wife or I recall any rocks hitting the hood. As you know, the PPF is designed to protect the surface from gravel/rocks and prevent paint chipping. It would have protected the hood if a rock/gravel would have hit the hood. By the shape of the dents, it appears to me that certain tools may have impacted the hood as both dents are parallel to each other with one having a round impact point. On 2/2/24, Andrew phoned and informed me that the dents were already present when the car was dropped off. A grainy photo was sent to me with 2 spots circled representing the "dents". FJ's photo is inconclusive at best since the car was full of salt and the picture quality is grainy. Anyone could have circled any of the spots on the car and claim it is a dent since they all looked the same. I was advised to file an insurance claim to get it fixed. I emailed the General Manager of Fletcher Jones, Dan Flood on 2/2/24 informing him of this situation and he replied on 2/5/24 stating that he "apologizes for the issues you are having but we will not be paying to repair any damages on the hood." I have taken the vehicle to 2 auto body shops and a Paintless Dent Repair (PDR) person and all three indicated that it is not possible a kicked up rock could have caused the dents. The shape of the dents were from some sort of heavy impact which caused damage to the hood. My car went to FJ Audi for a simple oil change and came out with 2 ugly dents on the hood. FJ did not take any responsibility whatsoever. I will never bring my business to FJ Audi ever again as I have informed the General Manager. They have lost me a customer for life.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Pleasant experience
byon 03/28/2022
Stephen Donohoe made our purchase experience easy and pleasant. He listened to all our needs and was able to put together a deal that was exactly what we wanted. The management team presented a reasonable trade-in offer and the paperwork process for the sale and financing efficient and fast.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Audi Dealer in USA
byon 03/23/2022
on March 15, I purchased a 2022 Audi RS Etron GT from Fletcher Jones Audi in Chicago. I worked with Jack Broder and was outstanding explaining and detailing all the features in the all new Audi EV. Everything was perfect from start to finish.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service
byon 03/22/2022
Wonderful people with great service
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Audi Lease buyout
byon 02/17/2022
Great team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience!
byon 02/04/2022
Karen H. is a great sales team member. She helped me with my vehicle issues in a very quick and efficient manner and got me into a new lease at a great rate and for a great car. Highly recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Sales Person
byon 01/29/2022
From the moment we encountered Matthew our experience was great! My wife and I stopped by Audi after leaving Land Rover. We did not have an appointment and Matthew just happened to be at the reception desk before leaving for lunch. Once he heard that we were interested in the A8, he said I will help them because he was one of two people who really knew that car. We walked around looked at a few and then I said we need to test drive. Matthew said ok and we drove the the car off the showroom floor. During the test drive Matthew really demonstrated his expertise regarding the A8! After driving and experiencing the power and luxury of the A8L, I was sold. A8 is the perfect executive car. It combines all the convenience the a c-level ride and the muscle of a sports car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Audi Q5 e
byon 01/28/2022
Exceptional experience with Audi Fletcher Jones, thank you to Channing Greene for the wonderful service and for going above and beyond. Happy to finally be running on electric and having an amazing 2022 Audi Q5 e plug in hybrid for the remainder of the Winter, 6 inches of snow here in Chicago !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing experience at Fletcher Jones
byon 12/26/2021
As a first time car buyer, we had low expectations of the sales process in getting a new car, especially in the current market with all the issues related to the supply chain. The team at Fletcher Jones, with Channing as the main contact, were both friendly and professional in helping us in our journey. We are pleased with our experience and our beautiful E-tron and would recommend all people looking for a luxury electric car to go this route.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good
byon 12/14/2021
Andrew was thorough and nice to work with. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
MMI and Axel Service
byon 11/28/2021
After spending thousands of dollars over 8 service visits and failed repairs of the MMI and axle at Audi Westmont I decided to change service dealers. Fletcher Jones was able to find the problems and fix both for me on the first visit. Thank you Fletcher Jones!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Satisfied Customer
byon 11/28/2021
The services and service person, per usual, were terrific! They are always courteous, professional, and competent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent experience
byon 11/26/2021
Another overall great experience at FJ Audi. Follow up was excellent as usual.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/22/2021
Thank you to the entire Audi team. S/o to Jared. He was very attentive, informative & super helpful!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always good
byon 11/20/2021
I always have a great experience at Fletcher Jones. I feel secure that I am driving away with a safe car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase A5
byon 11/19/2021
Great experience at Fletcher Jones with sales rep Karen. She was knowledgeable, friendly and no high pressure. Fair price for the car we bought and also my trade in.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Fairly efficient
byon 11/19/2021
I appreciated the comprehensive nature of the 20K assessment and recommended work. The initial estimate was rather confusing, but in the end the charges seemed reasonable. The work took longer than I would have expected (i.e., I expected to be able to get the car back within a single day).
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change and inspection
byon 11/18/2021
Excellent timely service as always
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car service
byon 11/15/2021
Very professionals and Excellent service ! After service car driving like new The teams are very professionals and helpful Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Helpful, patient, and professional
byon 11/13/2021
Tony was so helpful and great to work with! As I stated in the title, he was patient, personable, and maintained the utmost professsionalism throughout!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Efficient, friendly, and simple purchase experience
byon 11/09/2021
The purchase process was simple and efficient. The communication with the sales team after making an inquiry online was timely and direct. The negotiation regarding terms of the purchase were transparent.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments