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Lux Cars Chicago

Lux Cars Chicago

Customer Reviews of Lux Cars Chicago

7 sales Reviews

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3 out of 5 starssales Rating

by Ashisa1191 on 11/07/2018

Update: I spoke to product specialist Leon. He acknowledged the issue and agreed to bear the expense. I will fix the alignment issue at pep boys and dealer will bear the cost. Good service.

Recommend this dealer? No
Purchased a vehicle from this dealer? Yes

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4 out of 5 starssales Rating

Fixed issues

by ceheerdegen on 01/19/2018

I bought a Suburban. I had an issue post purchase but was resolved successfully by management.

Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes

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1 out of 5 starssales Rating

STAY AWAY!!

by Dgame8421 on 01/11/2018

Buyers stay away!! Only purchase a car from this dealership if you take your mechanic with you. Their mechanics are inexperienced and dont know what they are doing. I purchased a Porsche Panamera that had mechanical issues and an electrical problem. Once driving the car 200 miles I started to notice the problems in which they refused to fix. They state all the cars are inspected and have no problems, but I purchased a car that didnt have a working horn and had a worn out upper control arm barring. They only agreed to fix the horn, only after I took it to Porsche to have it inspected. Terrible customer service from the manager Adrian, only cares about the money and once he has your money your at his disposal when it comes to the broken cars he sells. STAY AWAY!

Recommend this dealer? No
Purchased a vehicle from this dealer? No
Did the dealer honor all commitments made? No

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1 out of 5 starssales Rating

Clean CarFax! It's not clean

by MadCustomer on 12/14/2017

They sold me 2013 Lexus which i paid around $40K for and it supposed to be a clean CarFax (they gave me a clean history CarFax) and when I checked later it appears with an accident which happened while they owned the car. I talked to them and they said they can't do anything about it. I'm searching for a lawyer now to deal with it. STAY AWAY FROM THEM.

Recommend this dealer? No
Purchased a vehicle from this dealer? Yes

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1 out of 5 starssales Rating

Shop here for lies and unsafe cars!

by Bfraz1111 on 10/05/2017

This dealership sold me a car with major safety issues. Subframe bolts were missing, zip ties and jb weld were used as replacements. The transmission failed after 130 miles. This car is a 2007 BMW M6 that I paid $25000 for. The trans issue will cost $6000 for repair. The Manager Adrian said he would have it repaired and even spoke to my local BMW dealer. Adrian is a [non-permissible content removed] Now he avoids my calls and will not call me back.

Recommend this dealer? No
Purchased a vehicle from this dealer? Yes

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5 out of 5 starssales Rating

Great Place to Shop!!!

by Joanie1957 on 02/03/2016

My car completely died, had no value for trade-in and I needed a car. Lux was great to work with, they had a great Toyota in their inventory and the finance guy was so helpful in helping us get a loan! I would recommend this group to everyone!