Customer Reviews of Grand Subaru
Straightforward process
byon 03/16/2024
This is our 4th car purchase/lease from Grand Subaru. Worked with Anthony, who asked us what our needs were, and was able to meet those needs in a very timely fashion. Extremely satisfied with the whole process, will be back again for our 5th when the time comes.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Straightforward process
byon 03/16/2024
This is our 4th car purchase/lease from Grand Subaru. Worked with Anthony, who asked us what our needs were, and was able to meet those needs in a very timely fashion. Extremely satisfied with the whole process, will be back again for our 5th when the time comes.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Grand Subaru best Subaru dealership
byon 02/27/2024
This is my 2nd Subaru purchased from Grand Subaru. They are truly professional, not pushy. Their cars sell themselves.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 01/10/2024
Worked with Jason Smith of Grand Subaru of Bensenville, IL We had conversations for about a month and he met my offered price for a new Lease on a 2024 Crosstrek Premium. He was easy to work with and did a great job in meeting my goals. I' will refer him to everyone and will go to him when the lease is up.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Subaru Ascent
byon 01/03/2024
There are not enough words to say how amazing Grand Subaru made the process of purchasing a vehicle. I was dreading having to buy a new car from past experiences, but they completely changed my outlook on the entire process. Everyone was so friendly, they explained every piece so thoroughly: about all the car features and test driving, the application process and add on warranty packages, the finance paperwork, etc. We were in and out in way less time than I ever could have anticipated, they had all of the documents ready for us! Cannot thank each of these individuals enough for making this process so seamless.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 01/02/2024
This dealer provided good service to my car and I wouldn't mind going here again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First service
byon 11/28/2023
All employees were helpful, pleasant, courteous. Facilities clean, service done in timely manner, comfortable waiting room.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exceptional Car Buying Experience at Grand Subaru
byon 11/08/2023
I recently had the pleasure of purchasing a new Subaru Solterra from Grand Subaru in Bensenville. From the moment I expressed interest in the car through Edmunds website, I was impressed by hte exceptional service I received from Ramon Citron, the Internet Sales Manager. Ramon was responsive and attentive throughout the entire process. He promptly responded to my initial inquiry and guided me through each step with patience and expertise. His genuine interest in understanding my needs and preferences made me feel valued as a customer. From the moment I drove the Solterra, I was immediately impressed by its performance, comfort, and sleek design. It was love at first sight. After our test drive, Ramon and I sat down to discuss the pricing and finalize the deal. The negotiation process was fair, transparent, and hassle-free. What truly impressed me was Ramon's willingness to go above and beyond to ensure my satisfaction. He personally accompanied me to return my rental car and made sure I was well taken care of. His attention to detail and genuine concern for my needs made me feel like a valued customer. I would highly recommend Grand Subaru to anyone looking for a positive and stress-free car buying experience. Ramon Citron is a true asset to the dealership, and his exceptional customer service is a testament to their commitment to making every customer feel valued.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The best place to buy a Subaru
byon 08/11/2023
this was our 3rd Subaru - 2nd from Grand -- Hands down the best car buying experience. Chris Thomas was easy to talk to, no pressure - understood our needs and concerns. We love our new car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Anthony and Jason
byon 07/05/2023
Anthony was able to get me the car I wanted months in advance. I appreciate the fact that he knew exactly what I wanted and reached out as soon as the car was on the lot. Jason was able to walk me through the car a second time to make sure all my questions were answered. Both went above and beyond to help me and had no problem having the kids hang around.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Old School tactics
byon 04/13/2023
Taking over 4 hrs to do the deal is by design, meant to wear you down for the "upgrade" sell for thousands more. Disrespected my request to help me beat traffic home, dragged it out by intent. Then wants me to give all 10's on net promoter score, what a joke. Go somewhere else.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Subaru Impreza
byon 03/28/2023
Excellent service despite no advance appointment
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Subaru Dealership!
byon 03/21/2023
Clean, courteous, thorough, and fast!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 03/02/2023
Flawless
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Gear shift bulb replacement
byon 01/23/2023
Work was done in a timely manner. Joe the service rep was helpful and pleasant to correspond with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience!
byon 01/02/2023
We really enjoyed working with the salesperson. She was very helpful and knowledgeable when it came to the vehicles. I would happily recommend this dealer to my friends and family and I look forward to working with them in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Subaru dealership
byon 11/14/2022
- and I've been to almost all of them. This is the third car I've leased through Grand. Belive me, I shop around. I never get a better deal anywhere - not even close. Nealy is wonderful and the main reason I keep coming back. She and Sandy are wonderful at their jobs. It's too bad more salespeople aren't like them. But Grand is the best!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Way to Pushy
byon 11/08/2022
I worked with Anthony LaPorte on a 2014 Buick Lacrosse Premium AWD they had on the lot. I stopped in on Monday about 4:30-5pm. Everything started off great, he had the car all ready for me, he was friendly and professional, and we took the car out for a test drive. The car gave me a Driver Assist Service Needed Warning during my Test drive. Once back at the dealership, the CarFax report said on 04/13/2021 the Transmission was serviced and again on 05/22/2021. Then Grand Subaru noted 09/13/2022 the transmission was "Seeping" on their Used Car Inspection. I was advised the Transmission issue had been "addressed". That evening, I gave Anthony my purchase offer, however the service department and the Used Car Sales Manager were not in to address my questions, concerns nor my offer amount. So I arranged with Anthony to come back the next day about 12:30pm, providing we had addressed all the issues I gave him the evening prior and agreed on the purchase terms by 11:30am, when I had a ride available to drive me to the Dealership 45 mins away. At 11:20a is when he updated me. He made zero attempt to address my concerns, he gave me the same answers he had the evening before. They were not going to address any issues nor do anything on the price at this point. The service department would not talk to my mechanic nor give me any details of where the transmission was "seeping" (which means, to anyone except them, it IS leaking just not a lot) nor what they did to "address" the issue. They would not offer any warranty (I requested 30 days in writing and signed) on the transmission leak (since they claim it's been addressed, this shouldn't have been an issue on a car with 117K miles on it). I said I was out of the deal and wanted a refund on my deposit. Only then did a Manager offer me $300.00 off their asking price and tried to do a sales fast talk to me. Than they told me I was being unreasonable because I wasn't getting what I wanted from them (I never cursed nor yelled, I just held firm on my purchase terms and that hurt their feelings). To add to the situation, I back in the market to purchase a new to me car. While searching, the car came up again 4 hours after I backed out of the deal, they dropped their price another $100.00, below what they offered me. I will give them one credit, they did refund my $500.00 deposit, in full, within an hour or so. I was pleased with that from them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Best car buying experience
byon 11/01/2022
Absolutely amazed with Grand Subaru and their great help! I am still very happy with the car i walked away with, a 2023 Crosstrek. It is an amazing car. Nealy was very great help to me and the whole process from start to end. She is a very nice, kind and professional sales person. Her colleagues were also very nice and helpful to me. I am so beyond thrilled with my experience and the brand new car i have now. I highly recommend this place. Subaru makes great cars and offers great service. This is my first Subaru and the other two brand of cars i have driven prior don't even come close to the quality and professionalism as Subaru does. Go Subaru!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best new car purchase
byon 07/03/2022
Everyone was so polite and helpful Cameron Haque helped me out with my new car purchase he was great explaining all my car options I would strongly agree this experience was wonderful and say everyone was great with helping in my purchase
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fast and Easy
byon 06/11/2022
Friendly, efficient, no pressure sales, follows through with promises.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Just really terrific
byon 05/27/2022
Very kind and communicative staff from sales to finance to service. They did a great job all around. Have bought two cars from them and they are the best.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Grand Subaru in Bensenville, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards. Our experienced Subaru Chicago sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.