Service Reviews - 376092048

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Dealer Service Reviews

Service Rating:

Secrvice department HORRABLE

Written by ruth19 on 04/29/11 11:50:31 AM PDT Go back to Service reviews
Recommend this dealer? No

I well Never Ever be back to Edmark to buy another Auto. The saleman was great in August but when i talked to the sevice department for a problem with my Key Fob problem this month he wouldn't answer any question i had about the Key Fob all he could say was well need to hook it up to the computer. All i need was a new key fob and he would get me a new till he hooked the car up the the machine he even tested the key tab and told me it was bad. So why didn't Randy get me a new Key Fob!! This took 3 days and 300.00 later. I new have talked with friends about this matter and have heard they have not had good service there either.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? Not applicable

Post a Comment or Update This Review


I visited with Randy in the service department to get some more information on your situation. From what we could understand in your review you brought in a key fob and we tested it for you and determined that it was not working. We are confused by what you explained with needing to hook your vehicle up for testing since this shouldn't have anything to do with your key fob unless the receiver was malfunctioning. It also doesn't make sense that we wouldn't allow you to purchase a new key fob if that was what you needed, we are only able to keep our doors open by offering vehicles, parts and services to those that want to buy them. You mentioned that "it" took 3 days and cost $300 but the cost for a new key fob normally wouldn't cost that much. Was there some kind of repair that needed to be done on your vehicle? Please contact us and let us know the rest of the story...we would love to hear what happened so that we can address it properly if something was handled incorrectly. Thanks, Gene 208 466-6000

  • By genetilby
  • on 05/17/2011
  • 10:43:03 AM PDT
  • (dealer response)