Peterson Cadillac
Customer Reviews of Peterson Cadillac
Best every Car Buying
byon 10/26/2022
Gret Experience Jim Drake took his time to explain everything to us and made this a very enjoyable experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Staff of True Professionals !!
byon 03/17/2023
Thank You Adam Burton and John Hahn for making this Experience Amazing. You listened well and advised me with Best Options for my 16 Suburban. I Will be Back and will tell my Friends about the New & Improved Peterson Chevrolet Service Dept !!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 03/03/2023
Courteous and prompt
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best every Car Buying
byon 10/26/2022
Gret Experience Jim Drake took his time to explain everything to us and made this a very enjoyable experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Significant over-charge
byon 09/05/2022
You fixed my car, which I appreciate. The problem has not returned after several days, which I also appreciate. However, I was charged for 2-1/2 hours of labor. My checkout time was 1 hour and 55 minutes after my check-in time (this is documented on the paperwork that I received from you). Clearly, a technician could not have worked on my car for 2-1/2 hours or even 2 hours. 1-1/2 hours is likely the maximum amount of time a technician was actually working given that they probably had to finish work on another car before starting on mine. Research online indicates that the job should have taken 15-20 minutes, especially for technicians who are highly trained and are using the best tools. When you are charging $185/hour for labor, I certainly hope your technicians are highly trained and using the best tools. You also charged me $105.29 for a part that I can purchase online (an OEM part) for $30. It's logical to assume from all of this that you have significantly over-charged me for the service that I received. On that basis, I will never bring my car back to your shop. I will also share my experience with my friends, and I encourage them to take their vehicles elsewhere for service. You can't expect to keep your customers when you take advantage of them this way.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Guessing game
byon 04/21/2020
After 3 hours of having my car they say my wheel bearings are bad. After I share with them they just fixed my wheel bearings 2 weeks ago they call back and say they made a mistake and it was just a rock caught under my rotor. It just sounds suspicious and make you question their intentions. I was told the mechanic never checked my car just figured by the noise it was the wheel bearing. So what if I paid to have my wheel bearing fixed and it would have been a rock? I'm just not happy.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Great customer service!
byon 04/03/2020
Debbie was great, excellent and skilled employee for Peterson Chevy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dealership
byon 02/14/2020
This dealership has the best prices. The salesman was very professional, honest and helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
30,000 mile service
byon 02/11/2020
Came in for my 30,000 mile maintenance and was expecting to have to have everything under the sun done and charged an arm and a leg, Just the opposite, after the tech looked over my car the service rep came and offered only what was needed. Very pleased!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 05/06/2019
I have always had a positive experience when I show up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Professional
byon 04/08/2019
Professional and polite.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
What are we doing?
byon 03/18/2019
Had to get a window visor put on. Our clerk never asked what we were there for. Talked to everyone including lot attendants and not us
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments