Windward Dodge Chrysler Jeep Ram

by ResortOps on 12/30/2017

A friend recommended Windward Jeep when I mentioned that I was looking at getting Wranglers for our companies fleet. Said that Windward was an independent stand-alone shop that would go out of their way to make it happen -and made it happen they did... The drive from Leeward to Windward via H3 was amazing; no traffic, rail, potholes -only some rain, waterfalls and undeveloped landscape... 25-min trip. Walked in with a particular vehicle pre-specd, Edmunds build your own printout in hand. Was met by Brandon (sales manager) who instead of throwing me to a sales rep, took my sheet and perused it - walked me over to an area I would guess was the managers desk and introduced me to managers Quinton and Gabe and then to the GM Jerry. All took the time to look at my pre-specd sheet and do their part. Within 15-mins I had their printouts of what was in stock, what was coming in and what my build out would cost and ETA. CJ, a sales rep was now tasked with showing me the stock inventory. Since it was raining, CJ insisted I stay in the shop as he, like Flash Gordon, had 3 or 4 Jeeps there for my viewing - short of the long; with incentives and long term care thrown in, I now have a Sahara 4x4 in my fleet.

Read more

by Stevenbob on 09/16/2017

Had a very good experience during the purchase of a 2018 Jeep. Our first impression was with Chris who answered some of our initial questions regarding purchasing a vehicle. The last time we purchased a vehicle was in 2006. When we returned, Chris was working with a customer and Mike helped us find a vehicle. We gave him a list of what we desired in a vehicle, and he proceeded to look for a match. His effort was nothing less than an A. He had an usual additional request, find a car I could get into without having to bend my head. This was result of neck surgery some years ago. We began looking about 2:00 PM, and were done around 7:30. The car we ended up with was parked in the showroom right next to where we were. Mike has been following up with us on any questions we may have on the Jeep. Before we left, after his orientation on the car, he set up my phone so calls can be answered while on the road. Thanks, Chris and Mike.

Read more

by Deepseajp on 04/04/2017

The salesman Wallace "Wally" was as cool as a fan, not pushy and very accommodating. He was patient and considerate of my distinct needs and put me in a much better vehicle than I anticipated. Thanks Wally.

Read more

by CorazonGamboa on 12/04/2016

I am thankful and confident that I made the right decision to take my business to this Windward Auto Sales. Jonah Libre was my car sales rep that assisted my and he did above and beyond helping me through the whole process. Kaili which probably the manager sat down with me and talked to me straight forward and yet with compassion considering all the aspect I have to go forward with the new purchase of my Jeep Renegade. This is my second car purchase from them and they continually stands with their committement to be compassionate in helping the community. They strive to provide an excellent service and so as an honest business.

Read more

by Ekewaka on 09/21/2016

Excellent buying experience. Quick and easy. Great deal and great follow ups by the sales staff. My salesman, Willy was very personable and answered all my questions to my great satisfaction.

Read more

by Justcathy on 06/04/2016

Overall experience was overwhelmingly outstanding!!! Sales rep was exceptional!!! Keni A was the best!!!! Patient, knowledgeable, helpful! And the right kind of person to be in "sales" and "customer service" positions!!! Please convey my sincerest thanks!!! Cathy

Read more

by MikeHoSan on 03/12/2016

I went there just to look and test drive, but had no intentions of buying just yet. 24 hours later, thanks to Keni, Quentin and Donnie, I left there with my new Promaster City. Awesome! Appreciate all the help and service given, and will refer all of those I know to your dealership when looking for a new car! Thanks again!

Read more

by Pattison on 12/01/2015

This is the only car dealership I've ever visited that made me feel comfortable. No pressure, no sales, spiel, no outrageous sales tactics. Just a super friendly, laid-back, and knowledgeable staff of local boys. Vincent, Will, and Brandon kept our new vehicle purchase low-key while providing quick and efficient service. Our credit was iffy but Brandon was able to cut though the red tape and pull off a new vehicle loan. Many Mahalo's to the wonderful staff at Windward Auto Sales in Kaneohe, Hawaii for the smooth purchase and excellent service! I look forward to working with you all for many years to come. Carri Pattison

Read more

by HawaiianDude on 04/15/2015

Everyone at this dealership made our buying experience so easy! CJ our sales guy was awesome. The finance people worked with us to get the best deal to suit our budget. Very pleased with the price we got and the perks of ownership from this dealer can't be beat!

Read more

by mastermindella on 02/13/2015

Not only were the people who made our buying experience the best we've had kind and friendly, but they also went out of our way to help us out and be upfront with everything that was involved. Initially we were not able to purchase our vehicle, but we returned a year later- with better circumstances- and we were in and out (i kid you not) in about 3 1/2 hours!! Mind you, we came on the perfect day because they had customer clinic for previous buyers that included a "make your own omelet bar" and we were able to join in on the festivities. I recommend anyone who is looking for a vehicle to at the very least, come check them out and see what they have to offer-- trust us-- you won't regret the drive to the windward side!

Read more

by mrikaika on 09/23/2014

Disappointed when I ought a vehicle in April no one followed up with me for my concerns. Trying to buy another vehicle with a different sales person hoping he will help me

Read more

by matt815 on 08/13/2014

I just bought a 2014 Cherokee Trailhawk, and it's honestly the best car I've driven. But, the service I got from every single person at Windward Auto Sales was outstanding. Ken and Quentin were on it! They were helpful, patient, knowledgeable, friendly and they made me feel at home. I'll have the Trailhawk for years, but as long as Quentin is there I won't buy a car from any other dealer.

Read more

by Kartskai on 08/03/2014

This is my 3rd car from them.They really make you feel at home.As if you was family.Kelii you are amazing and we are so grateful for a sales person like you.You always make us feel so welcome and such a positive attitude.You have gone out of your way to help me out.I appreciate it.Mahalo and thank you so much.

Read more

by Walkup1015 on 02/06/2014

I was a little skeptical at first because of the phoney sounding commercials they have on the radio. I'm also a female and was afraid I would be taken advantage of. Just in case, I came well prepared with my budget, my research, and what I wanted. I had the best sales associate. Chris W., not only spent the day trying to help me find a vehicle, but really went above and beyond when it came to helping me get the price I wanted. By the time I left, everyone knew my name and til this day, everyone still knows my name when I walk in there. Everyone is always so apt to help. It felt like a family. I would want and recommend anyone that needed a new car to go down to Windward Dodge and Jeep because not only are you treated like family, you're not forced or made to feel obligated. They want whats best for you, and although I was skeptical at first, I am truly happy with my decision. Everything from finding the right Jeep for me, to the negotiations, to the financial part was all very easy. I also love that they can outsource for everything. Someone always knows someone that can help someone etc etc. They have amazing warranties, and I have free tires for life. I love this place!

Read more

by Goodlife61612 on 03/11/2013

I just purchased my 4th vehicle form Windward Dodge, they are always very helpful and willing to go the extra mile to make sure I get exactly what I am looking for. I have made a lifetime friend of everyone there. They always go the extra mile to please their customers in all areas.

Read more

by mommy_hiccup on 07/31/2012

Last time my husband and I bought a car, I thought I was going to scream. At him, not the car guy. This time, I was ready to jump over the table and do some WWE business on the first three sales guys (yup, 3) we talked to. I never thought I'd see the day when Mr. Picky himself wasn't more stressful than the car guys! We went to Windward Dodge because I had checked out a couple of vehicles and my husband had said I'd get to pick this new car because he'd bought the last one for himself. I decided on either the Jeep Compass or the Dodge Journey after test driving both of them. After a long day of driving to Kaneohe from Pearl Harbor (we live on this side, they're on that side,) all the way back to pick my husband up at work and back again to the dealership, we sat down with the sales guy (Micah? Mika?) and tried to hammer out a deal. They offered us a fair amount for our vehicle (pay off plus some,) but the real issue was the price they wanted for the Journey. My husband has never been one to pay sticker price for a vehicle, especially since in Hawaii, the markup is ridiculous. We told him we'd give them 2 hours to make a deal with us or we'd be leaving because we had our infant with us and bedtime is bedtime! We were there 4 1/2 hours. Let me explain- we were ready to leave (packed up the stroller and the baby) after 2 hours. But they had our keys and our car registration, safety and insurance card... because they wanted to test drive it and make sure it hadn't been in an accident. I asked for my keys and paperwork... they brought my keys and said "let's talk numbers again. We want you to leave here in a new car!" Buddy, I said keys AND paperwork; I wanted to leave in a new car too, but you took too long. So braddah man called in reinforcements. First guy tried to distract me, talking about his wife... It worked for about 2 minutes. Again, I asked for my paperwork. "What's your bottom line? Is it a monthy payment issue? We can get you--" Calmly, I cut him off and explained that payments are not an issue. We can make monthly payments, but will not be financing through them, as my husband had explained about a dozen times to the first guy. Sensing he was getting nowhere, salesguy #2 called in for a more experienced (and by experienced, I mean he looked like John Malkovich got into the hair pomade... old AND greasy, totally typical,) salesguy. Again, we asked for our documents. Baby's fussy, crying, whining, I'm tired, hungry, husband's hungry, nobody's eaten since lunch and it's almost 9pm... So my husband gets up to run to the men's room (again, prepping to leave,) and salesguy #3 has the audacity to say to me "well can you afford it? I mean, why did you even come down here?" Uh, what? So I explain that I could easily pay cash out the door for one of these vehicles, and that once again, all I want is my paperwork so I can leave. He gets up and walks away, saying something about "they're not serious about the car." Meanwhile, I can hear another salesguy telling a customer that the rattling in the trunk and the "slippage" of the window when you roll it up on a car he's looking at is "normal" and it'll stop with time. Uhhhh what? No, it doesn't. I hiss at the poor guy (young, about 19 with a Marine haircut-- easy target for these guys,) that he needs to not be buying that car unless they make the rattling stop and he gets a mechanic to look at it, because it had a "limited" warranty and the guy was flat out LYING to him. John Malkovich did not look happy. MUAHAHAHAAAA. I finally am at the point where I'm going to lose my marbles if my kid isn't appeased and I walk up to the desk where there is an older man talking to guy #2. They're talking about getting us to finance with them and holding out a little longer... and they stopped talking as soon as they saw me. Haha, not soon enough! I asked for my paperwork (you know, umpteenth time,) and when the man behind the counter started stalling and guy #2 started trying to pit me against my husband ("this is YOUR car, YOU should be making the deal, don't let him walk all over you," etc,) I informed them I'd be calling the police and pressing charges against them for holding my family at the dealership against our will (and I may have said something about nailing them for theft of documents with personal information on them... which I'm more than half certain would not hold up in court.) We were on our way home 5 minutes later. The reason (and the only reason) they received 2 stars is because of our second visit. Actually, the guy we bought our car from during the second visit. We had looked at a number of other vehicles (Pilot, CR-V, Equinox, CX-9,) and nothing really made me go "ooh, I could drive this for 5 years" like the Journey did. So back we went. We pulled up to the dealership and the first person who walked over to our vehicle was Greasy John Malkovich-- who took one look at us and kept on walking. Bye!! The second guy to approach us was Casey Salas, and let me tell you, if you're going to be going to Windward Dodge, he's the guy to see!! He's one of the few salesmen I've met (car salesmen,) who didn't give off that creepy, slimy, skeezy vibe. Very friendly, very honest (when asked, he listed the cons of each vehicle very openly and honestly-- Mama does her research,) and untainted by the greed and deception of the car-sales-world. Believe me, I was fully ready to go back to Honda because their salespeople were pretty passive and I HATE being bullied into buying things! Casey took my husband on one last test drive and got the paperwork started. It was already late and I'd told him when we got there that he'd be allowed 90 minutes to jerk us around before I got up and we left-- and that I'd had spoken to another dealership with a different SUV I wanted and they were holding it for me. I explained he was not getting our keys or vehicle documents until we'd reached a deal. Guy #2 (from the first visit) was the one inspecting our trade in, or he could have been the one just offering us the money for it, came up and I immediately tensed. He was offering us $9k for our Off Road Xterra-- when KBB had it at $12,000. Upon closer inspection of the paper he was reading off of, he was trying to give us the KBB of the base model Xterra! My husband explained that that vehicle was not our car, and that he wanted them to appraise it with the towing package and 4x4 package... you know, the "Off Road" model. #2 said "that's after market." Husband turned red and swore, and that's where I jumped in. I said that we could leave, and take our business and money elsewhere and told #2 I wanted someone else. Casey caught the mistake and got us the full value for our trade-- and got rid of #2 for good (#2's name may have been Eric... I'm pretty sure, but not 100%. #2 is a much better description of the treatment he was giving us, though.) The guy in charge of making the "deals" with the customers had Casey ask us what the bottom line was. We got what we wanted not even 10 minutes later. Bottom line, we only recommend Casey to our friends. Any other salesperson (from what we saw) at that dealership is wasting your time. Ask for him by name when you call or go in, and flat out refuse to speak to anyone else-- you won't be disappointed!!

Read more

by kanela340 on 10/23/2011

I have my current car serviced at this dealership. Service has been fine, but I guess since we were in their "system," I was sent a solicitation letter by mail. They stated that they were interested in buying my car outright for about $13,000, since people wanted that model and they needed inventory. I was already in the market for a new car, so I went to the dealership to inquire about this offer. They appraised my car, but wouldn't reveal the amount for about 3 hours, after two test drives and processing a credit check. When they did, it was about HALF of the amount stated in the letter, even though my car was in very good, clean condition. They also denied that there was a rebate available on the model I was interested in, even though I'd found it on the internet. So the letter was just a ruse to get me to come in and pay top dollar with no rebate or fair trade-in. The only reason I gave two stars was because the salesperson that was helping us was courteous and did present to his sales manager a price offer we could live with. Of course, it was refused, and after three hours I went home with nothing but the feeling of being cheated by a "bait and switch" offer.

Read more