Gwinnett Chrysler Dodge Jeep Ram
Back to Service Reviews
Dealership Service Review
service Rating
Worst in customer service
Written byon 10/28/2012
Your Stone Mountain Service Tech Brad hustled me out of $118 yesterday. He folded the paper to hide a price(which says $129)told me to sign and DID NOT go over the cost for service PRIOR to service. Then he proceeded to be rude saying "You should read what you sign before you sign it!" I experienced THE WORST EVER customer service at your facility. Brad was rude and disrespectful and obviously desperate to make a quota.
I do not recommend this facility. Finally, Brad told me I needed $1175 work on my car but after his behavior I went to get a 2nd opinion and my problem was fixed for less than $20 bucks!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No