Jackson Acura
Customer Reviews of Jackson Acura
Terrible
byon 03/26/2024
My 2015 Acura TLX sounded like a diesel. The dealer said it was the crankshaft bearings and that Acura had a recall on it. I waited about 6 weeks for the recall work to be done. However, after the work, the car still sounded like a diesel and the dealer said they didn't know what it was. I took it to an independent Japanese car repair shop. They diagnosed the root cause in 2 mins and fixed it! Shame on this dealership!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Nightmare from start to finish
byon 07/29/2022
Worst salesmen and businessmen you will ever deal with, I guarantee that. Stay away from this place at all costs. Worst experience I've ever had buying anything! Rude, pushy, then when I bought the used 2017 truck with 40k miles on it, I come to realize the following: 1) AC is blowing hot air (took back 2-3 weeks later they refused to help, laughed me out of the building when I asked). 2) The car battery is dead after a week of owning it. 3) I go to get a leveling kit, and my guy informs me that he can't work on the truck, due to the fact that it is RUSTED OUT AND WAS COVERED UP BY BLACK SYNTHETIC MATERIAL. The entire truck is rusted, was not disclosed to me and it was covered up, and they sold it as is. Upon discovering the truck is not worth keeping due to the amount of rust, I go back to them for the umpteenth time and they still won't help. A nightmare dealing with them. Dropped my truck off for them to look at it one day and they left it parked until I called and came by at 6pm, didn't even care to look at it. [non-permissible content removed]! I go back to the dealer demanding to get out of the contract, due to the fact it's rusted out, suspension is not in good shape, I couldn't see the rust when I purchased the car for almost $40k. They argued and basically said they'd buy it back for $4k less than I paid for it and tried to convince me to buy from them again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
wonderful car buying
byon 08/21/2021
We purchased a new one. Before I visited them, I mainly communicated with Mr. Paul Silverman who is an excellent business manager. Through communication via emails, phone calls, and texts for a little over a week, we found our a sweet spot. A week later we visited to purchase it as we agreed and picked it up. One more thing, Tanya at the Finance Dept. was also very helpful. Recommend Paul and Tanya and the dealership.
Great service
byon 02/25/2021
So happy with the service received from Jackson Acura on my 2012 MDX. I wouldn’t want to go to any other Acura dealer in Atlanta!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Horrible customer service with a nasty attitude
byon 10/31/2019
Horrible customer service at the service center by Yvonne Russell. I went in to check on the warranty of my battery. On the Acura battery it says 2/17 with a 100 months warranty so I went to Acura to check on it. Arriving at the place Mrs Yvonne Russell rushed me in with some questions about the car and never tried to listen to what I was really there for. While we were talking she picked up he cell phone disregarding my time as a customer. I said that the car was not starting and she automatically assumed I needed a new battery. After we discussed she sent a guy to check on the battery but not on its warranty as I asked her to. She was rushing through a computer screen saying that I never purchased a battery from Acura. While I was waiting I insisted for her to take a look at the battery itself and explained to her that we have had bad experiences with this same dealership before but this time I would like them to at least listen to what my concern was. Before I even finished talking she asked me why I was back again if I had bad experiences. ( I was there because its an Acura Dealership and I drive an Acura and was trying to check on the battery warranty) I could not believe an Acura employee could have such a bad attitude and ask these questions to a unsatisfied returning customer. I asked to talk to a manager so Dzmitry and another gentleman came and tried to make things better. They were able to explain that if I am not the actual person to buy the battery the warranty does not work. So since this battery was purchased by its previous owner the warranty had expired. They offered to change the battery in 5 minutes. Their price was $150. At that point I did not want to have anything to do with her or the company she works with. I took my car to Advance Auto parts and paid the same price for a battery.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
" Purchased, Sight Unseen "
byon 08/07/2019
Jackson Acura is receiving five stars from me because someone on their management team knows how to hire the right people to represent their company. I recently purchased a used vehicle from them sight unseen. I was a bit apprehensive as you can imagine but I will tell you that from the first conversation with Michael Wiest (my salesman) I could tell that he had done this many times before and he was able to answer all of the questions I had regarding the vehicle and why it would be of benefit for me to fly from Cleveland, Oh. to Roswell Ga. for this car that he had on his lot. Furthermore, once I got to Ga. he sent someone to pick me up and get me to the dealership and once there not only Michael but everyone else I met were extremely accommodating. Paul Boards (Finance Director), Reggie Hammond (Senior Sales Rep) and Daniella Medina (Finance) all were extremely helpful and professional and made me feel confident that I made the right choice. If you are looking to purchase a vehicle I highly recommend you contact the professionals at Jackson Acura!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great buying experience
byon 09/21/2018
If you are looking for a good car buying experience, make sure you stop by Jackson Acura in Alpharetta GA and ask for Chege Maina; one of the best salespeople in the business. We have a mix of different ages of kids in our family and needed a vehicle that is both versatile and roomy. Mr. Maina took time to know our family and as a result, was therefore able to sell us a car that not only did we love at first sight, but it fully met our needs. I would highly recommend Jackson Acura to anyone looking to make their next purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service!
byon 09/08/2018
Chege is an amazing sales rep. He helps you make the best decision for you and you family! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The Service Consultant Brittany was awesome
byon 05/03/2018
Brittiany was great. She was patient and kept me informed. It was a good experience. If there is a rating to give I will give her a 10. Thank you~
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Outstanding Service & Service Technician
byon 04/30/2018
We have been a Jackson Acura customer for 10 years-to date we have purchased 4 cars. Our youngest daughter bought a new TLX based on the performance of our two TLs, our wonderful sales executive, Reggie Hammond, and of course, our first class Service Technician, Nick Covino. We were a 25 year Mercedes-Benz customer. Acura is a better car! Were with Jackson Acura for as long as we can see.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Super service
byon 04/10/2018
Iesha and service manager, without being asked, took the time to review my charges and found that the service I needed was covered under my 70000 mile warranty . They saved me over $400. I was very grateful. That being said, this not the exception but the norm from my previous experiences with their service department. Thank-you for your efforts.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service Great Place
byon 02/01/2018
I love using Jackson Acura for service. I use the private office space to work and the time flies by. Nick is professional and efficient and always lets me know what to expect with my car. I couldnt recommend him more.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2018 RDX Advance
byon 12/29/2017
Working with Patrick McPherson was fantastic. He was knowledgeable and professional and a pleasure to work with. The sales process was hassle-free. Our only complaint and there was nothing he could do about it is that although the vehicle is equipped with remote start, only one of the key fobs is enabled to start the vehicle remotely. That remains a disappointment.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great svc, every time!
byon 12/15/2017
Weve been taking our car to Jackson Acura for some time now, and each time they far exceed my expectation! Today was no exception. Brittany took great care of me and was quick to offer a loaner to lessen my wait time. Even still, they were done with the car in a half day (w/ lots of work) and was back to my normal routine in no time at all. Thanks Jackson Acura and Brittany for your exceptional service. We will continue to do business here for many years to come.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
Buying my first Acura
byon 12/05/2017
Terrific first experience with Jackson Acura, due to my sales guy Patrick McPherson. Casual, easy going style, made the whole process one of the best. I look forward to driving my MDX each morning and would suggest others look up Patrick.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales assistance
byon 11/20/2017
I luckily met Cameron Holden at Jackson Acura and, with his wonderful help, was upgraded to a new 2018 MDX and I am totally looking forward to driving it over the next few years. TOTALLY SATISFIED!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent every time
byon 10/31/2017
Another great buying experience at Jackson for our 3rd lease over 10 years! Consistently excellent during every purchase and service visit. Patrick McPherson and Jackson Acura are always at the top of the list when we are looking for a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2018 Acura TLX SH-AWD A-Spec
byon 10/28/2017
Had a great experience purchasing my new car from Paul Silverman at Jackson Acura. He knew his product and was very responsive with my initial inquiry and we were able to make a deal quickly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wonderful experience.
byon 10/03/2017
It was a pleasure for us to do business with Jackson Acura. The salesman, Cheige Manai, went out of his way to help us and explain the features of the car we bought. Patrick was kind as well as Michael St Clair from the business office.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
great experience
byon 09/13/2017
I recently bought a vehicle from Jackson Acura. The process was made easy because of Patrick McPherson he was friendly, knowledgeable and didn't make me feel like I was being hustled. He helped my wife and I find the car we needed at the price point we wanted. I was pleased all around with the service and care we received, thank you Patrick and Jackson Acura.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Professional no hassle car buying
byon 08/28/2017
Jackson Acura is what all car dealerships should aspire to be; friendly, professional, and focused on getting the best vehicle for their customer at the best price. It was a pleasure to work with Paul Silverman...5 star, first class! Thank you, Paul & Jackson Acura.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
1 Comments
2 Comments