Nalley INFINITI Marietta
Customer Reviews of Nalley INFINITI Marietta
Marcus is awesome
byon 04/23/2022
Very attentive, thoughtful and hospitable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Marcus is awesome
byon 04/23/2022
Very attentive, thoughtful and hospitable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service at its best
byon 04/23/2022
My appt was smooth and easy. My service consultant, Curtis, was knowledgeable and explained in detail what was needed. He submitted my car for service and had it ready as agreed. Wonderful experience!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good Service
byon 11/20/2015
I purchased a 2015 Infiniti a few weeks ago. Overall, I had a positive experience. I did most of the negotiating over the phone. When I got to the dealership, I was presented with a different deal. I immediately addressed the salesman and he spoke to the manager. Eventually, they were able to provide the deal that I was given over the phone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience, exceptional service every time.
byon 11/19/2015
Great experience, exceptional service every time. Ever since my 1st purchase for my wife, they have been the absolute best. When my personal vehicle broke down a few months ago I immediately new I wanted to work with these guys. They gave us great service on my wife's car and went above my expectations for the vehicle I was interested in. They made the deal impossible to pass on. My wife's SUV is 1 year old and my car is now 4 months old and they have continued to check in on both of us. I have owned and paid for several vehicles in my experience and I am extremely pleased with the service we have received from Nalley Infiniti.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
True to their word!
byon 03/25/2015
I decided to go to Nalley Infiniti after finding the vehicles that I liked on truecar.com, my sales lady was very professional and courteous as well as the rest of the staff. I'm even thinking about buying another vehicle from them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Cost of Certified Used Car
byon 01/25/2015
Drove in from out of state to purchase a "certified" used car found on the internet. 1) The car was listed as certified, during the financing portion of the purchase, it was quickly passed over as non certified car. We noticed and questioned. We showed Nalley employees 2 different websites that listed the car as certified. We were told if we wanted the car to be certified it would cost us $899. "If we can add $899 to the cost of the car we will sell it as certified" What??? 2) Added an addition $1000 to the total cost of the car for a paint protection and interior protection "we add this to all of the cars we sell, once we had a person buy a car, park it under a tree then sued us so we add this to all of the cars we sell" ??? 3) My son has excellent credit, added extra interest rate due to "first time car buyer"
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Best Delaership..!!! Greg, Your the best Salesperson I have ever worked!!!
byon 12/05/2014
Nalley Infiniti, you people are the best dealership i have ever been to. I bought a used 2013 BMW X5 and I am from Chicago , i had to finalise the deal on telephone and believe me i was scared , Greg ( Gregory Charley), the most honest salesperson ever worked with. He made the whole process look so easy. I have to fly to Altanta the same day evening and next day Greg promptly picked me from airport. The car was much better than what I thought and they kept the finance process simple and I was out of dealership in less than couple of hours. Very honest people and very fair. You don't feel scared working with them. Greg if i ever think of buying a car again, you and your dealership will be first on my list. Thanks for all your help and making our car buying experience a memorable one.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Totally transparent negotiation
byon 11/25/2014
I worked with Angela J. and Myshia H., her manager. This was by far the most straight forward, open negotiation I have been involved with. Great deal and a great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Always satisfied
byon 09/17/2014
i purchased my infiniti in 2012 and have only taken it for service in Marietta and have not had a negative experience. The service department respond promptly when i arrive and always resolve any issues my car has. Highly recommend Nalley infiniti of Marietta for service on your infiniti vehicle
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A nightmare experience.
byon 06/08/2014
My wife went to this dealership to replace a wrong key that was given with a brand new car. You would expect they will try to give her the best experience after such a misfortune. Exactly the opposite happened. She clearly stated, that she had to leave at a certain time and was reassured that she would be out of the service center on time. Later she was told that it would take longer than expected but she should still not worry about leaving on time. The new key was still not made after 2 hours waiting! No explanation or finish time was given, just the apologies for the delay. My wife demanded the car back even without the key, since she had to leave to pick her daughter from school. Her request was ignored and both the serviceman and general manager decide to hide inside the service area. After all the key was made, but guess what? It does not work properly. The remote start function does not work. However, we are not going back to this place. This is a disgrace to Infiniti trademark.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Disappointing unprofessional service.
byon 05/20/2014
A brand new car had only one key working. Sales rep promised to change the key battery and mail me a key the next day. She completely forgot to do it. After 2 weeks I reminded her and she mailed me a key chain, forgot to put the key inside the envelope. After I complained to a manager I finally got a key, but it still was not working. Turned out to be a key to a whole different car. Nobody bothered to check this before selling the car. Getting a new key was another unpleasant story including unprofessional service department.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Best Buying Experience
byon 03/26/2014
You will be treated as a valued customer at Nalley Infiniti - Marietta. They will do what they can to earn your business and treat you with courtesy and respect in the process. As long as they maintain that level of respect and commitment to customer satisfaction, I will be a repeat customer and refer my friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service as per the Usual
byon 03/09/2014
I have been a customer with Nalley Infiniti for the past 4 years and the service has always been great. The staff is courteous and helpful and the wait room has everything you need to stay entertained while your vehicle is being serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wow...Am I in a Infinity commercial?
byon 12/17/2013
Frist it starts with this soothing cal "come on in and we will get you in a new car" The voice was Andrea J., working with her was divine. It was a rainy day, but all the cars are in the showroom to check out. Then there was the test drive~A manager to be sure, the features I wanted was clearly what I needed~the finance man who work the numbers like a "yes I can" man (I had an upside-down trade-in). It took a Saturday, but everyone played a part to be sure I was comfortable. The amazing part is cleaning out your old car, leaving much happier, than when you came! Go get your car. And ask for Andrea!! Cynthia
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Great Purchase Experience
byon 06/01/2013
I am a stickler for getting a great deal. Do a lot of internet searches and forces the local dealers to "bid" on the car and packages I desire. In addition, I ask them to bid on my current trade. I did this when I purchased my JX35 in December. Nalley Infiniti of Marietta stayed in the game and gave the best price. Then they took care of me and my family with kid gloves when we came in to complete the paperwork and deliver the vehicle. I was impressed with their fair dealing as well as the price I was able to maintain. I have been having my car serviced here since purchase (just completed my 11,250 service - I get mine done at 3,750 intervals) and have been extremely satisfied with overall experience. Megan O. has done a exceedingly good job of keeping me satisfied since I first started dealing with her in December on some promised accessories for my car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Another Great Service Experience
byon 06/01/2013
Just wanted let everyone know how impressed I am with the paint and interior finish protection package I purchased for my JX35 back in December. Included with the package is a reapplication of the protection materials on a bi-annual basis (essentially and excellent detail service). I just had my first "re-application" and I must say that I am impressed! I had returned from the beach with my wife and 3 kids and was a little embarrassed to bring it to Megan O. for the detail, but I needed my 11,250 service before I leave on a long trip next week and wanted to get it done in advance. The car was definitely a real mess. Well everything went great and my car is looking like new before its off on the business trip! Thanks Megan and Nalley Infiniti Marietta. You guys are keeping me happy with my purchase and service decision!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
This dealership has great technicians. They diagnose problems
byon 11/11/2012
I stopped going to Infiniti of Decatur, Ga, and came to Infiniti of Marietta. Marietta has great technicians, who ride with the customer to duplicate problems and solve them. I took my car to Decatur twice and Augusta once - who could not solve a major issue on my G35. Those dealerships acted like the problem was my imagination. I even recorded the problem with my cellular phone, and the dealerships still could not fix the problem. I took the video footage to Infiniti of Marietta and they flew a technician from Japan and they found a fix for my problem. Although this dealership is a 40 min drive, it's worth it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wait
byon 03/10/2012
Worst dealer I have ever dealt with. Be prepared to spend half a day to get an oil change. Doesn't matter if you have an appointment. No respect for a customer's time.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
WASTE OF TIME
byon 08/27/2011
Bait and switch- stayed there all day after driving 100 miles. Negotiated a deal and at the last moment the last person talked to( the big cheese) nixed the deal. Said he couldn't verify funds but had all day to do so.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Good Infiniti Service
byon 07/02/2011
I've been very happy with the service department at Nalley - their service advisors are personable, knowledgable and build relationships with their customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Repeat customer
byon 07/02/2011
This is the second car I've purchased through Nalley Infiniti in Marietta in the past two years. In dealing with the sales and finance team, I have found that they are consistent in delivering quality products at a price I am comfortable with. No high pressure sales techniques make the experience less stressful and they do seem to care about the service they provide. I also use this dealership for service and am very happy with the overall experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments