Service Carl Black Chevrolet Buick GMC Car Dealership Kennesaw Georgia | Edmunds
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Carl Black Chevrolet Buick GMC Service Reviews

  • 1110 Roberts Blvd NW
  • Kennesaw, GA 30144 (map)
  • Chat with Dealer

Service Reviews

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Service Rating Excellent Service By troffeman on 06/15/17 03:32:16 AM PDT
Recommend this dealer? Yes

I arrived for my appointment early. I was taken in right away. Did not have to wait for appointment time. Which surprised me. The service was fast and I was in and out in less than an hour. I would recommend there service department to any one.
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Service Rating Simple fixes not so simple By RobertoR on 06/13/17 06:42:44 AM PDT
Recommend this dealer? No

I came in to have the driver side mirror adjusted and the seat belt tensioner adjusted. I was told the tensioner had to be replaced and the part was on backorder. Several weeks later, the part came in and I came for the service. Apparently, changing a seat belt tensioner is quite an involved task an...
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Service Rating They Called Me a Liar By NotALiar on 05/04/17 06:15:06 PM PDT
Recommend this dealer? No

I brought my car in for routine maintenance and to have the radio repaired. In the process of Carl Black working on my car, the windshield was damaged. After several days of leaving messages, I was finally able to speak to the service manager Terry. He agreed to replace the windshield. I want to be ...
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Service Rating They charge your debit/credit card TWICE!!! By MW12345 on 12/16/16 10:40:25 PM PST
Recommend this dealer? No

I wish there was 0 stars. I had my car serviced here and my debit card was charged twice for $2,820 today 12/16/2016 totaling $5,640 one week before Christmas!!! Accounting rep responsible for the refund(Sheila Beck) has NO CUSTOMER SERVICE skills!! She didn't get out her chair to explain to me or t...
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Service Rating Kim=Awesome...GM support and sourcing were terrible By seider12 on 06/07/16 05:38:18 AM PDT
Recommend this dealer? No

The ONLY reason for rating 5 stars is for my service rep Kim. My car had a TSB on its rear cradle where if any of the seals were leaking then the entire cradle had to be replaced. Took over 8 weeks for them to source the part and for it to get 'approved.' Now in my understanding, the TSB's are creat...
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