Carl Black Chevrolet Buick GMC Service Reviews
Print | Edit this listing

Carl Black Chevrolet Buick GMC Service Reviews

  • 1110 Roberts Blvd NW
  • Kennesaw, GA 30144 (map)
  • (866) 344-4286
  • Chat with Dealer

Service Reviews

Sort By:
Service Rating They charge your debit/credit card TWICE!!! By MW12345 on 12/16/16 10:40:25 PM PST
Recommend this dealer? No

I wish there was 0 stars. I had my car serviced here and my debit card was charged twice for $2,820 today 12/16/2016 totaling $5,640 one week before Christmas!!! Accounting rep responsible for the refund(Sheila Beck) has NO CUSTOMER SERVICE skills!! She didn't get out her chair to explain to me or t...
Read the full review

Service Rating Kim=Awesome...GM support and sourcing were terrible By seider12 on 06/07/16 05:38:18 AM PDT
Recommend this dealer? No

The ONLY reason for rating 5 stars is for my service rep Kim. My car had a TSB on its rear cradle where if any of the seals were leaking then the entire cradle had to be replaced. Took over 8 weeks for them to source the part and for it to get 'approved.' Now in my understanding, the TSB's are creat...
Read the full review

Service Rating 2015 canyon By backtofordguy on 12/07/15 05:54:47 AM PST
Recommend this dealer? Yes

2015 GMC Canyon. Balky transmission. Balky Ipod interface. The guys in service were great. In and out easily. Comped me a rental. Can't say enough good things about them. Unfortunately, the recommended reprogramming didn't solve the problem with the transmission nor is there a fix for the Ipod probl...
Read the full review

Service Rating Excellent Service By randy4662 on 08/31/15 11:54:45 AM PDT
Recommend this dealer? Yes

I have been going to Carl Black for years. I have bought several cars from Carl Black. Because I own several chevys (5) i frequent the service center often. I have had all good experiences with all the service writers, however, i must point out Brian Honea. His attitude, and knowledge is exception...
Read the full review

Service Rating Fast and efficient service By nellynell718 on 05/12/15 06:21:51 AM PDT
Recommend this dealer? Yes

Andre has provided me a detail of scheduled maintenance and is always a pleasure to work with. The team is fast and efficient and always courteous when calling.
Read the full review

ADVERTISEMENT
ADVERTISEMENT