Terry Cullen Southlake Chevrolet
Customer Reviews of Terry Cullen Southlake Chevrolet
Horrible Experience
byon 04/02/2024
I went to the service department and it was a horrible experience. I want my money back! I went 3 times and they didn’t resolve the matter after 3 tries so I pulled my vehicle, took it to another auto repair shop, and it was fixed immediately. Terry Cullen Southlake just kept coming up with more work that they claimed that needed to be done, when they couldn’t resolve the problem, which was not needed!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
4th Car purchase from Terry C.
byon 12/07/2023
Excellent customer from beginning to end. Vincent is always is excellent to work with as well. We constantly recommend this dealership to people.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2019 Malibu from Terry Cullen hands down worst car ever.
byon 01/20/2023
The car I purchased for my wife has been a documented PROBLEM since I purchased it. In the process of fixing a manufacturer defect, after having my car 7 months Terry Cullen dealership broke my glove box . Then rigged it up so that it was extremely loose but would close . After my oil change on 1/19/2023 . The glove box is completely broken. I’ve mentioned it when I’ve brought it to the shop but it has never been serviced. They don’t ever have time to get to it . They do however have plenty of time to up sale me ….. go figure. That’s my entire Terry Cullen Chevrolet experience in a nut shell . This is the first and last Chevy I will ever own .
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Customer service is TOP NOTCH!!
byon 12/18/2019
The associates made me feel important from start to finish! This is where I purchased both of my Camaros and I'm pleased to say that the service has GREATLY improved over the past 4 years!! I appreciate the team @ Terry Cullen Southlake!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Review & Concern
byon 01/25/2019
The experience this vehicle purchaser had with the Terry Cullen dealership was fair at best. Number one, during the discussions relevant to my purchase, I asked the salesperson several times, "what is the interest rate and what is the name of the finance company? Each time the response was, "I don't know." After the verbal agreement had been reached, I again inquired as to the interest rate and again I was informed, "I don't know." In my opinion, this was very unprofessional and nefarious. At the point where the signature documents were necessary, I still was not informed of the interest rate nor the finance company. When the purchase had been made and prior to my departure from the dealership, the salesperson failed to provide an orientation regarding vehicle. In fact, the salesperson never said thank you; he just went on to the next customer. Be be very candid, I will never conduct business again at Terry Cullens Chevrolet Dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Repairs
byon 10/09/2016
Had my vehicle in twic got charged almost thousands a dollar still not fixed
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Great service
byon 07/12/2016
My experience at Terry Cullen Chevrolet was a great one. Ifeanyi Duru Was very helpful in answer all my questions and going back in forth with with different vehicles till we found the perfect one for me. I will definitely be buying another vehicle from Terry Cullen Chevrolet.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 06/01/2016
They did a great job on my car and I look forward to buying a new car later with them, and I will let my family and friends know.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A great place to buy a vehicle.
byon 05/27/2016
Outstanding customer service. We're completely satisfied and will definitely come back to purchase for my son!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Overall Good Service
byon 04/09/2016
They deliver on their promises good service accurate service friendly helpful They get the job done
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GREAT SERVICE
byon 02/16/2016
The service that I recieved was excellent, I would recommended my family and friends, The managers and co workers need bonuses. The were could to me. I Love Terry Cullen's Chevrolet
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
good customer service
byon 11/23/2015
I was glad I took time to stop by Terry Cullen chevrolet. I came I with a 2011 impala and left with a 2015 Camaro.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Customer Service
byon 11/04/2015
I contact the dealership prior to my visit when I got there Justin was outside waiting on me. That is what I call excellent service, he was responsive to what I was looking for in a vehicle and he made sure I was 100% satisfied before I left.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
horrible service. very time consuming
byon 10/28/2015
100.000 mile service took the entire day. Very slow service. Took the car here because it was purchased here. Needs to improve in the service dept.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Terrible Service Dept.
byon 09/22/2015
I requested the replacement of the driver side visor the day I purchased the can in Feb. After approximately 5 weeks, with no feedback, I called to see if the visor came in. I was told it had arrived. I made an appointment to replace the visor, after sitting at the dealership for 2 hrs. on a holiday weekend Saturday, I was informed that the parts department had returned the visor to the warehouse. The driver door ambient light was not working after the service department replaced the driver side mirror. I was told for whatever reason that it "can't" be repaired on a Saturday. I was not notified when the 2nd visor arrived, after a month I called and they told me it had been received. The visor was finally replaced, but the door light was not repaired, so I had to return again that evening to drop the car off “again”. In addition the plastic cover that covers the wire harness from the rear view mirror to the header was broken and the A pillar and header trim now has a gap between the pieces on the passenger side. Also there was a screw on the driver floor board, and a broken plastic fastener on the rear floor board. At this visit the door panel was damaged, they stated it was a manufacture defect, but I do not believe that to be true. I was also notified that the replacement panel was on back order. That was a month ago, and no one has followed up with me regarding its replacement. Your car should be better after a visit to the service dept., but mine is progressively worse. This has totaled killed the new car experience and pleasure for me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
No Service Department
byon 08/04/2015
Purchased a new car in Feb '15, the sales experience was Great! However Service after the sale has been my worse dealership experience. The door panel was removed to paint a scratched mirror, now the ambient light in that door no longer works, and there was an extra screw left on the floor. The driver side visor was loose at time of purchase, service ordered a replacement. After a month with no response I contacted the Service department, and they stated they thought Sales notified me the replacement visor came in. Service set up an appointment on Memorial Day weekend Saturday to have it installed. I arrived early that morning, and I was told they could only address the visor and not the light and extra screw concerns, I would have to return on a weekday, those repairs arent performed on Saturday. I sat patiently in the waiting room before service told me the ordered part had been returned. I was told another part would be ordered. That was a month ago, and I haven't heard back from them since. This is the most unprofessional dealership I've ever dealt with, failure to notify customers of the arrival of parts, things not working that were working before the 1st service appointment, and getting up early on a holiday weekend and sitting in a dealership for 3 hrs, before being told the ordered part was returned to the parts distribution warehouse.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great Service
byon 08/04/2015
I got there with an issue about my oil. It was at 57% when we purchased it. They did my oil change in a timely fashion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 07/31/2015
Went in for an oil change. Took less than 30 minutes
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great work
byon 07/25/2015
I had problem with my car an no-one could fix but he guys at Terry Cullen worked over night to find and fix the problem great job guys. I want to give a shout out to Scott in Morrow Ga Terry Cullen. He stayed on top of everything for me and updated on the status of my vehicle everyday he even had one of his guys test drive the car for a day or two to make sure it was A1 thanks Scott
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Q's Malibu
byon 07/23/2015
I already referred the dealership to a friend and for her to speak with the wonderful Lisa Jackson. She was great and personable. I love it. Q MALIBU!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service and advice.
byon 07/11/2015
Very good Customer Service and repair work. Hopefully, I will not have to use the repair shop again, but would recommend it to anyone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments