Service Hennessy Cadillac Car Dealership Duluth Georgia | Edmunds
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Hennessy Cadillac Service Reviews

  • 3377 Satellite Blvd
  • Duluth, GA 30096 (map)
  • (678) 831-6422
  • Chat with Dealer
  • Awarded in 2015, 2016, 2017, 2018

Service Reviews

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Service Rating Extra Mile Customer Service By JWDavis21 on 12/07/17 04:32:35 AM PST
Recommend this dealer? Yes

Very well managed. The service is professional, friendly and attentive. The waiting area is neat and comfortable. After I turned my keys over for my vehicle to be serviced, I received a text inviting me to reply back if I needed anything while they worked on my car. In addition to changing the oil a...
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Dealer Response

At Hennessy Cadillac, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for y... Read more

All Comments (1)
Service Rating Don't waste your time or money!! By johnginc on 09/03/17 10:50:09 AM PDT
Recommend this dealer? No

I know we all believe that model specific dealerships should have the best trained technicians to repair their brand specific vehicles they sell and service. Or possibly, just my own logical thinking. I've dealt with this dealerships service in the past, on my escalade warranty for a repair that was...
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Dealer Response

Thank you for sharing your concerns. Our service manager reviewed his notes and as stated we replaced a blown fuse to help fix the vehicle issue but mentioned that you would need to pay for an extra evaluation of the vehicle to figure out the deeper issue that... Read more

All Comments (1)
Service Rating Service Done Right! By MonDrew on 09/13/16 08:11:30 PM PDT
Recommend this dealer? Yes

I am very satisfied with the service I received. Every associate that had a hand in processing and servicing the vehicle was courteous and professional. I especially appreciated the communication - whatever the news might have been.
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Disappointed By sobeit2 on 06/04/15 05:31:16 PM PDT
Recommend this dealer? No

I had a problem with service rep returning phone calls, got the feeling he resented it. Feel very uncomfortable going back. Even the person that brought my car to me was very rude.
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Service Rating Dishonored waranty from Henessey Cadillac By Norvic on 11/06/14 06:16:56 AM PST
Recommend this dealer? No

Henessey Cadillac [non-permissible content removed] and they are unethical in their practice. I never recommend taking your vehicle to them unless you couldn't find someone else or you are in unbearable emergency. I will NOT refer my worst enemy to them, if I had one.
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