Service Reviews - 156434

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Dealer Service Reviews

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Jeep Service in Dallas GA

Written by hootsblog on 12/08/09 12:00:00 AM PST Go back to Service reviews
Recommend this dealer? Yes

I have had my Jeep Wrangler serviced at Dallas Dodge for some time now. It has never been a bad experience but this last time just wowed me. i had been out of town for the holidays when I started hearing a noise from the right front wheel. I took it to a local shop near where my family lives in FL, they told me it was bearings and some other issues, it was a $950.00 repair. I had it fixed and drove home the next day. About 1/2 way home to Dallas, I started hearing the same noise. As soon as I arrived home I drove the car to Dallas Dodge. They looked at it right away and told me that the repair had been done with used and fairly rusted parts. They showed me the parts and I was so angry I didnt know what to do. My service advisers Ryan Lynch and Bill Sharp told me not to worry about a thing. I dont know how they did it but they got the shop in Fl to refund me the charges on my credit card for a shoddy repair. Then they diagnosed the real issue, which was nothing really, fixed it for $105.00 and I was on my way. Dallas Dodge Chrysler Jeep has made a lifelong customer out of me.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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