Customer Reviews of Ed Voyles Kia of Chamblee
Extremely Disappointed with Ed Voyles Kia Service Department
byon 02/01/2024
My extreme dissatisfaction with the service department at Ed Voyles Kia is 100% warranted. I purchased a 2020 KIA Telluride from them, and while everything was initially fine, my recent experience has been disappointing. The check engine light in my vehicle prompted a visit to the service department, where it took three days to diagnose a need for a new transmission. The replacement process is quoted to take 1-4 weeks, and the dealership lacks a loaner program, leaving me without a vehicle. The assistant service manager's response, claiming it's a Kia Corporate problem and suggesting I handle it personally by renting a vehicle and seeking reimbursement, is unacceptable. This would cost me an estimated $1,300. As a loyal customer facing a significant warranty-covered repair, I expected better service. The dealership's refusal to provide a reasonable solution is disappointing, especially considering the potential for future business. I hope my feedback prompts a reconsideration of their customer service approach.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
pretty bad experience- you can do better
byon 03/06/2021
dislikes: the most egregious one: didn't honor agreement; charged more when car came in doc fees are extremely high complete disdain for customer and condescending (the Kia Telluride is a hot car; their repeated attitude was - if you don't want the car, someone else will buy it in ten minutes) price gouging likes they didn't mess up the order?
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
2019 Kia sorento
byon 12/31/2019
I just trade my 2018 Toyota Camry for a Kia Sorento. The sales person AB Chad was great guy ,he listened to what I was looking for and helped me choose the right suv. Larry also was a awesome guy. I would( and already have) recommend these guys to people I know. I will be a return customer , for sure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service! Also Excellent Sales Staff
byon 11/19/2019
Timely and efficient. Ed Rast, Service Mgr, was most welcoming and made me glad I was there!!
- Recommend this dealer? Yes
SAVE YOURSELF SOME FRUSTRATION...GO ELSEWHERE!!
byon 11/07/2019
BUYER BEWARE! Terrible customer service is an understatement! To sum up my long story and utterly despicable experience at this facility, they do not call you back. If you want to know what's happening with your car YOU will literally have to pester them to get information on your car repair progress. Next, they charged over $1000 dollars more than their initial estimate WITHOUT A HEADS-UP ON THE UPCHARGE. I literally found out about at the time I was checking out!! The next day, I was told a refund would be issued but have not been given that info as of yet. I think the refund was contingent on my Yelp review being modified! And finally, to add insult to injury, the check engine light came on less than 24 hours after I picked up my car (which had just had a brand new engine installed)!!! I have to return to this dealership to have the repairs done again or incur more charges at a different Kia dealership!! Do yourself a favor. Use my experience and comments as a cautionary tale, FIND ANOTHER DEALERSHIP TO SERVICE YOUR CAR!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Worst service experience in along time.
byon 09/24/2019
I took my Stinger in for 10,000 mile service and to get the second oil change. When I dropped it off at 9:20 for my 9:30 Am appointment Justin told me after asking where I should wait to go thru the door/hall to waiting area. I did that and then proceeded to wait. I fully expected to Wait at least an hour or maybe an hour and a half, I did not expect to wait 3 hours, and then go to Justin’s service desk area, for him to be eating a cookie at his desk and to tell me oh yeah it’s done, I looked for you and didn’t see you. I had chosen a chair off to the right near showroom, In a grouping of four and table. So I could do some reading on my pad for work. I guess that must have been to far for Justin to walk. So I went back to area I was sitting and asked a sales person to get a manager, which he did. The manager went over service ticket and said they would call me concerning another separate issue I had with my car. I said I was very unsatisfied that Justin had let me set there waiting when the car was finished. He said well Justin had tried Texting me...which he had not...I once again let him know I was unhappy with the service experience. When I purchased the car I had to think twice about buying another KIA...having had poor experience either the service department of another KIA dealership... Allen my salesperson assured me at the time of purchase that wouldn’t be the case. Guess what WRONG!! It’s really a shame because I love my car and think KIa Design Team has done a wonderful job. But hopefully they will soon get their Service Team to catch up.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Best Purchasing Experience Ever
byon 07/02/2019
Buying our third Kia at Ed Voyle's Kia of Chamblee was an A+ experience. Both sales exec A.B. and finance head Andrew were straightforward and uncomplicated throughout the process. They walked us in detail through all the technical and financial aspects, and making our decision a breeze. Doing business with knowledgeable, thorough, and good natured professionals made our purchase smooth and enjoyable. They are true brand ambassadors!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great car buying experience
byon 03/12/2019
We enjoyed working with AB Chad as well as the finance person, Andy. We are very happy with our purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
VERY DISSAPPOINTED
byon 03/07/2019
First of all I want to say I never have anything bad to say about service workers, but I have to say when I walked into Ed Voyles service department today, I talked with a service advisor by the name of Cedric. He is the rudest and most narcissistic person, I have ever come across at this dealership. I have been here a number of times and never experienced how I was talked to by this guy. I simply explained what I wanted done with my car to trade it at Ed Voyles and he talked to me like I was an idiot! He looked very unprofessional with his hat turned backwards as well! I am surprised Ed Voyles would allow this. I will not return here for trading or to have service again. I wanted to speak to the manager, but was told by CEDRIC he is unavailable.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Great Service!
byon 02/21/2019
My experience with Ed Voyles Kia of Chamblee was excellent! My service advisor was Daniel Martin. He made my experience stress free and pleasant. I will come back anytime I need to as long as Mr., Martin is my advisor. Honest and trustworthy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 02/21/2019
I wanted to take a minute and give an excellent review on service I received at Ed Voyles service department. I was greeted promptly walking through the door, walking in without an appointment. I was unsure I could have issues with my car looked at the same day. Daniel Martin was the Service Advisor who went above and beyond to help me with my car. I am very grateful to Mr. Martin, if it wasn't for his knowledge and personable manner, I am sure I would have been stranded in no time on the highway. anyone reading reviews, take not, Ed Voyles Kia and Mr. Martin are the ones to go to when you have issues with your car. I will return when needed and always ask for Mr. Martin
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Customer Service
byon 01/29/2019
I recommend Ed Voyles Kia of Chamblee because if you need any type of service done on your car, Sandy, the Customer Service Manager in the parts Dept. will make sure you are welcome to Ed Voyles, give immediate service. Sandy was very knowledgeable, professional and helpful. In by book she is the Employee of the Month. Thanks Sandy!!!
- Recommend this dealer? Yes
Very Poor Customer Service
byon 07/09/2018
Their service department never calls you back, or answers the phone
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
First time car buyer - do not want to buy again
byon 05/13/2018
This was my first car buying experience, and it was a very frustrating experience. The salesman I initially worked with became unresponsive when I asked him for an out the door quote on my new car, then dismissively said that he didn't think we needed the quote until later because we weren't shopping until the weekend. (We never said this). I spoke with another associate and got a quote within five minutes, and they beat the cheapest dealership by $500. When I come in to buy, the original salesman was upset that I'd spoken to another salesman and basically put me in the middle of their dispute. I'm very happy with my car, but I truthfully should have left and just gone to another dealership. I wish management would have offered something to make up for all of the confusion and hostility. The whole experience has made me never want to buy again. However, Cori was incredibly helpful, and I did give her information to a family friend.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
AB Chad - Kia Niro Plug In
byon 02/14/2018
On 2-10-18 we came to the dealership just before closing and Mr. AB Chad was nice enough to stay late and assist us with finding just the right Kia Niro. He was great he showed us the stock they had as well as and gave us our choice of options, he was very knowledgeable about the vehicle. Very kind and patient with us through the negotiation phase, and there was no pressure placed on us to buy that night, the experience was just so good I decided that the vehicle Mr. AB Chad had shown me checked all the boxes. Thank you so much for the great service and keep it up!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Horrible commumication!!!
byon 11/09/2017
I gave them my car over a week ago. They said it would be ready by Saturday. Saturday rolls around, and I haven't heard anything. I call them, and they tell me that my parts haven't been placed. Then they said it would take another two days. Didn't hear back from them. Called back at the end of the day that they said I should pick it up again. They said the parts didn't come in. Needed to wait two more days. I just called at 4pm today when I'm supposed to pick it up for the third time, and the parts still haven't come in! Nobody bothered to tell me this until I call at the end of the day when I'm supposed to pick up my car for the THIRD time.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Lost a customer
byon 06/23/2017
Check engine light activated on my 2012 Kia Optima. Took it to Ed Voyles where it's had most of it's service and they checked the codes and told me it was the fuel pump. I made an appointment for the following day. They called just a hour before the appointment to obtain the warranty information. I was put on hold as they said they needed to check to see if they had the part available. Once back on the line they said they did not have a part and that it would be Tuesday before they could get one as it was being shipped from out of state because there are no fuel pumps in the state of Ga. I called another dealership within 15 minutes of Ed Voyles who had the part and an open appointment today. Up to this point I have always enjoyed the great service I have been provided. I wish I would have be treated better.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Sold me accidented car
byon 04/27/2017
Dealership sold me accidented car and they didn't disclose me that the accident is reported on this vehicle when I come to know that I reached to the sales manager and asked him why you didn't show me carfax report he said we are not bound to show car fax report to customer. They don't have business ethics. I will advice not to go this dealership. They cheat customers for their own benefit.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Excellent
byon 04/05/2017
Bought my first Kia at Ed Voyles in December .Had a great experience.Very nice and friendly dealership.Jonathan Bradley,Annaise Morning,Peter Lubczynski and Andy did a wonderful job and were very helpful.I was very satisfied with the service they provide.Absolutely love my Kia Forte.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent
byon 03/02/2017
Ab Chad was very friendly and helpful. He didn't put my hopes down and he actually achieved for one of my goals/dream for this year come true. I am very happy with my new car and his service was excellent and wonderful!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
So glad I came HERE!!!!!!!!!!!!!!!
byon 02/06/2017
Went to Ed Voyles on Saturday and really this dealership. Was looking for a car and know what I wanted. The Kia Soul. Well, Annalise Morning was just excellent. She went over and above helping me with the vehicle. She took her time and was always smiling( which I loved). She was not pushy ( which I hate) and she explain everything to me. Made sure I was happy. Took a little longer that I expected, but the end results turn out fantastic. She even hooked up my Bluetooth. I love my Soul, and I will definitely will be telling everyone I know about Ed Voyles andto please ask for Annalise Morning. Thank you again Annalise!!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Ed Voyles Kia of Chamblee is your local source for the largest selection of new Kia and pre-owned cars and SUVs in the Atlanta area. Our Atlanta dealership proudly serves Chamblee, Brookhaven, Dunwoody, Decatur, Stone Mountain, Marietta, Norcross and Alpharetta, helping our loyal customers find the vehicle they need at the price they can afford.
Whether it's the sporty Rio 5-door hatchback, the spacious and stylish Kia Cadenza sedan, a family-friendly Kia Sorento SUV or one of our environmentally-sound hybrids, there is a new Kia for every need. Not only is the Kia line one of the most affordable in its class, it is also amongst the most dependable, perfect for navigating the entire family around the busy streets of Atlanta on your daily grind.
Take a look at our new and used inventory, and then contact Ed Voyles Kia of Chamblee to test drive the car or SUV you've been searching for.