Schumacher Volkswagen West Palm Beach
Customer Reviews of Schumacher Volkswagen West Palm Beach
2024 VW Taos
byon 03/18/2024
This Volkswagen Dealership has the most outstanding employees. Took time to work out a deal. Jarod Ragosta was our salesman very professional as well as sales manager and financial manager (sorry can’t remember their names). This is my second VW with them and will not go anywhere else.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2024 VW Taos
byon 03/18/2024
This Volkswagen Dealership has the most outstanding employees. Took time to work out a deal. Jarod Ragosta was our salesman very professional as well as sales manager and financial manager (sorry can’t remember their names). This is my second VW with them and will not go anywhere else.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Shopping Experience
byon 03/15/2024
Easy-going, no stress, and no hassles. Philip Stokely and A.J. in finance made everything simple and quick. I didn't spend my whole day in the dealership sweating over getting a new car. Very pleased with my service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Ovik was a great help!
byon 11/09/2023
I had a wonderful experience!! Ovik answered all my questions and gave me a smooth and professional experience while servicing my car!! I definitely will be back!
- Recommend this dealer? Yes
Service Department
byon 06/23/2023
I had outstanding service from Luis. He went beyond customer service and made my repair affordable. He provided transportation to get me home and back so I wouldn't have to wait. He definetly deserves a employee recongnition..
- Recommend this dealer? Yes
Reese in service
byon 05/26/2023
They take care of all your needs and that the staff are courteous and helpful. They will accommodate your requests and make sure that the experience is top notch.
- Recommend this dealer? Yes
Definitely recommend
byon 01/26/2023
Excellent, friendly and helpful sales team and business office manager!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
SAND
byon 09/30/2022
Quick and easy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A Job Well Done
byon 09/17/2022
My experience was extremely professional and completed in a timely manner. That alone impressed me.. My service rep was extremely accommodating and his recommendations spot on.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The worst dealer in the US
byon 04/30/2022
The worst dealer in the US. Bad after sale. I bought a new Yukon, it came with a broken part in the trunk and with the steering misaligned. As I live far from West Palm Beach, I asked the seller (I have a text message to prove it) about the steering misalignment and he said I could fix it at any GMC dealer. The dealer in my city said that this is not included in the warranty and I have to pay to fix the defect. And if I want to replace the broken part, I have to pay for that too. Another problem I had with this dealer was with the purchase paperworks. When you buy a new car, they force you (yes, they force you) to buy various extended warranty services. I spent approximately $6.5k for these warranties. If you buy all the extra warranty services, your interest rate will be 2.99%. If you don't buy, your interest rate will be 8%. My score is 790. The worst part is not paying for the extended warranty. The problem is you pay 6.5k for a service and you can't use it because they don't send you the paperworks I needed to use the warranty service I purchased and they don't send me the paperworks. It took approximately 4 months to send me the papers, and I had to pay for the service as I couldn't wait for the papers. They sent me the papers only after the help of the GMC that intervened in the case. In the end, you still have to pay for a very poorly ceramic application service that didn't last 4 months on my car. I definitely do not recommend this dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Quickest experience yet!
byon 10/13/2021
Damien and AJ were awesome in my purchase of my TAOS. As I told them, this has been the quickest I have ever bought a car. I was out of the dealership in less than three hours. I have never an experience like this buying a car. Will definitely return!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Our NEW Tiguan was not and when they tried to fix it everything got worse
byon 10/07/2021
We leased a new VW Tiguan and never got a it. Instead our Tiguan was damaged. We tried to get it fixed but in 3 attempts the vehicle came back broken in other ways. Now we do not want this broken vehicle but have 4 more years of payments on the lease. They want us to try and get a 4th repair but we do not trust them any more. They cannot do what they said. We wish we never went in there. Shawn & Che
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Seamless Experience
byon 09/16/2021
Going in to a dealership is normally stressful for me. Philip our sales consultant was not pushy. He was very professional and made my car buying experience pleasurable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Service, Great Deals
byon 07/13/2021
I was beyond fortunate to work with Jared (salesman) and his manager, Terry, to get a certified pre-owned vehicle. The entire process was a breath of fresh air in comparison to the multiple experiences I have had in the past with dealerships when purchasing a vehicle. They were kind, patient, understanding and did not make the usual attempts to get me to finance something well outside my budget. They gave me a generous value on my trade-in that was in less-than-ideal condition and everything extremely easy/fast for me. I would recommend anyone come here first before shopping at other dealers in the West Palm Beach area, thank you again guys for everything!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Always better at Schumacher
byon 06/30/2021
Had another great service experience with Schumacher in West Palm. Ovid - did a great job helping me out! Thanks - Gary Burger
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
VW 10,000 MILE SERVICE
byon 06/19/2021
We had the first 10,000 mile oil change and service-jay hersey made sure all went well-and he did a great job--we drive from juno beach just because of jay
- Recommend this dealer? Yes
Awesome service
byon 05/27/2021
Professional and knowledgeable. They diagnosed and repair my CC in a few hours, and I didn't have to take out a loan to pay for it. Reasonably priced.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome!!
byon 03/03/2021
Jared the car salesman was awesome. He was receptive to what I wanted and had the vehicle delivered from Daytona the same day. He answered all of my questions and had the vehicle ready to go as soon as I arrived. The finance gentleman (I forgot his name) was amazing as well. He explained everything and made me feel comfortable with my purchase. I was in and out of there in just over an hour total.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Buyers BEWARE
byon 11/12/2020
Recent lease/with trade in Tiguan. My wife and I scammed out of $500.00! To be treated this way after my third purchase does not sit well. Be sure to get all the facts up front or they will take your money and signature and run. Not even the courtesy of the General manager to help resolve this discrepancy. Service after the sale! Search other dealers who care.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Sergio Sales Infinity Tyler service VW
byon 09/11/2020
I went with my fiancè and step son to test drive an infinity. Sergio helped us out and actually had me test drive 4 or 5 different cars, all used models I had been wanting to test drive and fortunately, Schumacher has an extensive used car selection. Sergio was patient and was not aggressive or pushy at all, trying to force a sale. He kept pretty quiet, outside of informing us of features. He let us discuss each vehicle candidly without defending any criticisms. Ultimately, I went with a VW Atlas, that unfortunately had a bad battery. He told me if it did not self charge after driving it home, bring it back and they would replace it for me, free of charge. It did not charge so when i came back to the Schumacher VW Dept, Tyler greeted me, informed me of the process with warranted repairs and explained it might take a little longer, which it did. But the repair was made. I have a new to me vehicle and a new battery and I feel great about my purchase and the deal Tim, the manager on duty, agreed to give me on a buy back/purchase. We will be doing future business thru Schumacher because we did not have a sleazy high pressure experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchasing my VW off lease at Schumacher
byon 11/23/2019
I had a very positive experience at Schumacher VW on Okeechobee in West Palm Beach. My sales associate Jared was very sincere / professional and attentive. The sales manager Greg / service staff Jay / Amanda / Gezer and Maggie all exemplary. They all made my Jetta lease buyout a very good experience. AND I AM A TOUGH CUSTOMER !!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Schmacher is Best
byon 08/03/2019
Todd Moore at Schumacher Volkswagen is the best. He was patience and worked diligently with my husband and I to make sure we got everything we needed at a price we could afford. He answered all our questions and we never felt rushed. He made us feel like we were his only priority. He's definitely the guy to see in West Palm Beach, FL. We love our new Tiguan.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes