Land Rover Palm Beach
Customer Reviews of Land Rover Palm Beach
POOR SERVICE, BROKEN PROMISES - GM REFUSES TO REPLY TO COMMUNICATION
byon 02/01/2023
My 2020 Range Rover Sport broke down on the side of the Florida turnpike (09/16/22), and I called for LR Roadside Assistance. The agent refused to assist me and told me I had to call the Road Ranger to tow off the turnpike. An hour later the Road Ranger came and told me that this is not true, and in fact he cannot legally tow me, that I need a tow truck. I then call a local tow company they recommended. This dealership was the closest, so I opted to have it towed there. HUGE MISTAKE! The Service Advisor (Jervis) promised that they would cover the tow bill, and confirmed such with his Service Manager (Mike Atkins). I was promised my vehicle in a week. 3 weeks later it was finally done. When I arrived to pick-up the car, I was not reimbursed for the tow bill and I was charged a mysterious shop charge for warranty work that was never disclosed. It was a Saturday and no one was available to discuss this with other than a Sales Manager (Matt Breen). The receptionist wouldn't release my car without payment, but Matt promised that he would have a check issued to me and gave me his word. (as a Land Rover customer for more than 10 years- my third one, this meant something, or should have). On Monday 10/10, I followed up with Jervis, and he reinforced Matt's promise that I would get a check for the $136 tow bill and the $49 shop charge. From there this has been my experience: 11/01/22 - Follow-up with Jervis - promising to follow-up on status of both and get back me. ANOTHER BROKEN PROMISE 11/21/22 - Follow-up with Jervis - promising to follow-up on status of both and get back me. ANOTHER BROKEN PROMISE 01/04/23 - Follow-up with Jervis - NO RESPONSE 01/06/23 - Jervis responds to request for management contact info. 01/06/23- E-mailed General Manager Matt Snyder and Service Manager Mike Atkins. - NO RESPONSE 01/17-23- E-mailed General Manager Matt Snyder and Service Manager Mike Atkins. - NO RESPONSE 01/17/23- Exchange texts with Jervis, and he asks me to e-mail him a copy of the tow receipt (that he kept when he agreed to reimburse me. 01/18/23 - Filed complaint with Better Business Bureau (still pending). Open case pending with Land Rover Customer Service, and based on the principle my next recourse is small claims court. I have text messages from the Service Advisor with all the promises. I even tried to dispute the $49 charge on my credit card, and the dealership replied to that with the credit card receipt. WOW! How reprehensible that such an established brand as Land Rover and dealership would have such poor customer service. There are so many other Land Rover (and other luxury dealerships) in South Florida. Please do yourself and AVOID this one- I'm sure like most the sales process is flawless, but should you ever be stranded on the side of the road with your new Land Rover or need warranty work, know that this is the service experience you'll likely get.
- Recommend this dealer? No
Very pleasant car buying experience
byon 09/18/2019
Have purchased/leased many cars over the years, but our experience with Kevin and Land Rover Palm Beach was excellent. Thanks to Kevin and Terry for making it such a pleasant, seamless experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
STAY AWAY FROM PALM BEACH LAND ROVER
byon 04/04/2018
Terrible Customer Service Land Rover Palm Beach Refuses to allow a customer to test drive a vehicle with out being pre approved. I have purchased 3 jaguar XJ`s from Jaguar Palm beach Never a problem. Stay Away from Land Rover Palm Beach!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Crissy Hawkins is amazing.
byon 03/28/2018
Crissy Hawkins is amazing. So professional, honest, knowledgeable, and a pleasure to be around. Would absolutely recommend her!! She was so efficient throughout the entire process but was never pushy, and made sure that all of our questions and concerns were answered. Couldn't be happier with our experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience at Land Rover Palm Beach
byon 08/07/2017
I usually hate the whole process of buying a car. I worked with Jim Riter at Land Rover Palm Beach and it was so much easier than other dealerships. I have been to just about every car dealership in the area. Jim is not the normal car salesman. He is laid back, listen to my needs, and didn't try to up-sell me. I would recommend him to everyone, and to women on their own in particular.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The best car sales person I've ever worked with.
byon 01/13/2017
Crissy Hawkins my sales guide at Land Rover Palm Beach was extremely helpful throughout the entire process of buying my new car. Her professionalism and friendly nature made it easy and enjoyable. I highly recommend her and will be contacting her for my next car and you should too!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Crissy Hawkins Sales Guide
byon 08/31/2016
Crissy Hawkins sold me a Land rover and she wad great. She knew to adapt to my situation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Satisfied Customer
byon 06/09/2016
Ken Sanquist at Land Rover Palm Beach made purchasing my CPO RR Sport FUN! He was very polite, genuine and knowledgable. After looking at several SUVs at many other dealerships, I was appreciative of the true customer service at Land Rover Palm Beach. I was also introduced to Bill Sheehan who will be my service provider. He sat with me and answered all of my questions before the purchase of my car. LR PB has great customer service and I am enjoying my new to me car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very pleasant and easy car buying experience!
byon 02/11/2016
Matt Adkins, the general manager was polite, friendly and very helpful in getting us the maximum dollar amount for our trade in! Kevin Painter , my sales person knows his product inside out and upside down! Answered all our questions, quick and efficient and pet friendly , too!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding!
byon 01/21/2016
I can't say enough about the outstanding customer service I received at Land Rover Palm Beach. Matt Breen was my sales guide, Aaron Thigpin was my finance manager. Matt and Aaron gave me a thorough and seamless experience. Roy Osofsky gave me the sage advice of "if you're going to purchase a car, you should love it." I met Matt Adkins, GM, who didn't front load with "I'm the general manager"...he was down to earth and rounded out my experience. The product speaks for itself and I love my Evoque. But, it was the customer service that made my purchase of a beautiful, top quality CUV that made the difference.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A Wheelie Good Deal!
byon 11/03/2015
I was apprehensive about going to a car dealership and, I was prepared to be disappointed. Fortunately, the sales guide, Kevin Painter made it a great experience. Not only did I purchase a vehicle that I can live with for years to come, Mr. Painter made it relaxing by being patient and informative. The test drive sold me but Land Rover Palm Beach's staff was the icing on the cake. This is my first Land Rover and I have no buyers remorse!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Customer Service
byon 10/31/2015
Matt Breen in Sales and Conor Alexander in Service have gone above and beyond from the sales process forward, in ensuring that our vehicles are always performing their very best. Conor always makes time to service our vehicles, regardless if we have an appointment or not, and makes sure that our vehicles are returned in a timely manner. Matt's vast knowledge and expertise of the Land Rover product line is truly remarkable. He has taken the time to get to know us, and makes personal recommendations based on the needs of our lifestyle. My wife and I cannot recommend them enough and look for to purchasing our next vehicles from Matt and Land Rover Palm Beach.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very Trustworthy Dealer!
byon 10/30/2015
I bought a '97 Land Rover Defender 90 from Land Rover Palm Beach--sight unseen. Not only was the process smooth, the car was better than described. I couldn't be happier. Very trustworthy dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great sales experience from Land Rover PB
byon 08/13/2015
We just picked up our new 2015 Range Rover Sport HSE from Land Rover of Palm Beach. After having spent 3 days searching for cars in the area and being confronted with the stereotypical sales pitches, it was refreshing to walk into LR of PB and simply have our questions answered. No push tactics pre-selection and no pushing for add ons post selection. Maryann Swejkoski, was very pleasant and spent the entire afternoon with us till we drove off the lot with our new car. Her customer care and assistance to turn in our old car back to the previous dealer was just above and beyond the call of duty. I would recommend Maryann to anyone who wants to find out more about the Land Rover product without being pushed into something you don't want.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ken Sanquist, Land Rover Palm Beach is the best
byon 08/02/2015
Thanks to Ken Sanquist we have a new Rover. We can not say enough good things about Ken and his professionalism. Ken made us feel right at home. He was patient and informative with not pressure at all. Thanks to Ken. We would recommend Ken to anyone that is looking to purchase a Rover. A+
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Luxury Experience Thanks Ishmail!
byon 07/28/2015
Our sales consultant Ishmail Merritt at Land Rover Palm Beach was fantastic. We of course love our new Range Rover like we thought we would, however what really sets the experience apart was the buying process. Ishmail guided us through the purchase with the utmost respect and experience you could hope for. We actually took three months to decide on what we wanted since our new baby wasn't due until August. During our time of indecision Ishmail explained the pros and cons of all the models they offered and how it would work for our soon to be family of five. He was patient, sincere and treated us like family. Any questions or concerns we had were dealt with promptly by Ishmail and his team. This is our second Land Rover purchase and definitely will not be our last. A huge thank you to the entire team at Land Rover of Palm Beach.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Rip Off
byon 07/16/2015
After having this dealership sell the car I had put a deposit on the previous year to another customer and charging me more for an available vehicle with less options (likely one promised to another customer), I brought the truck back to the same dealer to get the option I originally ordered, as I needed the tow package (I was assured at the time I could get it whenever I want). I truly thought they would make an effort to keep me as a customer and treat me better. They charged over $2100 for a $600 factory tow bar, saying there was nothing they could do...'300% mark-up that's the service department.' {shrug}. I dislike writing negative reviews, and I think everyone just has a bad experience from time to time, but I would recommend that people looking for either service or a new vehicle look elsewhere. This dealership really just does not care. I would get another Range Rover...they are great cars, but I would not give the Palm Beach dealership any more of my time or money. It's been a truly disheartening experience, both in purchase and service, and people deserve to be treated better, especially with higher-end purchases such as this.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
What out for Dealer add on's
byon 06/21/2015
I went to this dealership to look for a new Range Rover Sport. Unfortunately, all the RR Sports in stock had the dealer added profit maximizing power running boards for a heart stopping $5k bucks. The sales manager wont sell one without it. Thanks but no thanks. If you don't believe it, then go there and find out for yourself!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Excellent!!!
byon 05/20/2015
I purchased my second range rover this year from Land Rover Palm Beach. I was very impressed with my first experience buying my first Range Rover here, so I didn't hesitate to go back looking for a new car for my daughter. This time not only have they won me over as a permanent customer, but my salesperson, Kevin Painter, won my respect! It was a great purchase experience from salesperson, to sales manager all the way to signing, total product knowledge, absolutely no pressure, never seen NO number games on pricing and I was given great advice on which model and option made the best financial sense with best residual value and best purchase program. I went to sign and pick up the car with my younger 10 year old daughter. Kevin Painter took all the time and patience in the world to answer all the millions of questions my curious little daughter had about the car! He even taught her how to give voice commands to the car! No one has ever done this, I am impressed. Great job!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great customer service
byon 05/11/2015
For anyone who owns a Range Rover and is happy, we know the product is great. What's as important is the experience of buying one and Land Rover of Palm Beach was outstanding. Over many years of buying cars, this experience stands out as one of the best I highly recommend going there. As for Rich Matthews.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Rich Matthews Land Rover palm beach
byon 05/02/2015
Without question the kind of service you expect when you purchase a special vehicle. I will purchase from him again. Above and beyond service is an understatement.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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