Enterprise Car Sales West Palm Beach Car Dealership West Palm Beach Florida

sales Rating

Bait and Switch

by Nat on 12/19/2023

Over thanksgiving I had an agreed upon price for my trade and spent $2,256 to have a vehicle shipped in. It took nearly two weeks for the vehicle to be shipped in, while in the meantime I became ill. Finally able to make it to the dealership a different finance manager was working. The previous finance manager with the agreed upon purchase of my vehicle was out and entered a number $1,500 less than originally agreed on (which both sales persons alerted said finance manager of the error). I have texts and emails along with screenshots of dealer communications regarding this agreed upon number. After waiting an hour in the office alone the finance manager then dropped the price an additional $1,552 for my vehicle and said it’s because my vehicle declined in value “over two weeks.” I was offered nothing more than a refund on the shipping cost of the car I had shipped in from CA to purchase (because she knew how badly she messed up), and even agreed to take the magical 3k less for my vehicle if they agreed to still waive shipping. I was declined and told they’d send the Tahoe I had shipped to auction (guess that shows it’s true value anyway). Meanwhile, all communications up until the moment I walked in sales and everyone was on the same page. Not only did the finance manager on duty lower the price by the first $1,500 she lowered it again by an additional $1,500 and was unwilling to make the deal which I would’ve agreed on if she waived the shipping fee of the Tahoe which they’re out now regardless of who purchases it. Will be reaching out to regional, as well as making consumer complaints, and potentially pursue the matter further as the whole ordeal has cost me significant loss due to their lack of professionalism or courtesy. Beware, they act very professional and courteous until the classic bait and switch comes along. Go to a real dealership that honors their word. Salesmen were great- very unfortunate as to what their finance manager did to a customer and sales agents who spent weeks dealing with this all while I declined offers elsewhere because I made the mistake of trusting them.