Customer Reviews of Mercedes-Benz of Wesley Chapel
Friendly and professional service.
byon 02/19/2024
Our sales associate Luis provided friendly knowledgeable advice on selecting a SUV. We were looking to buy a new Mercedes and after some discussion and test drive ended up purchasing a upgraded a used Model which saved us quite a bit of money.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Mercedes Dealer
byon 03/27/2024
⭐⭐⭐⭐⭐ I had an exceptional experience with my recent Mercedes service at your dealership. Austin, my service advisor, went above and beyond to ensure that everything was taken care of promptly and efficiently. His attention to detail and professionalism were truly impressive. I also want to extend my gratitude to Mrs. Jones, the service manager, for overseeing such a well-organized and first-class service department. Every aspect of my visit, from scheduling to completion, was seamless and hassle-free. Thank you both for your outstanding service—I will definitely be returning and recommending your dealership to others!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Stranded in Florida
byon 03/07/2024
Our 2023 sprinter van blew up with only 6043 miles on it. After two weeks of waiting on van to be fixed, no loner car offered, we rented a vehicle. Then being told parts wouldn't be in til December 2024. When we called to check on van a lady told my husband do not call here we are busy,we will call you when we know something,never received a call. We finally drove down there. We was there over 7 hours trying to trade in other van for a new one, trying to negotiate a price (Howard). Wanted steps from old van on new one wanted to charge us 500. They finally did it for free. Having to get money sent to us we left. Told them we wanted the van get paperwork ready. They text us several times to when we was coming back was a holiday on Monday, we didn't get money til Wednesday. Went back on Wednesday Howard was off, Vinny took over maybe seen Vinny for 30 min at most was always running off to talk to other customers,did financing, Vinny walked us out to van went to pull to back to get stuff out of old van and they had parts on our brand new pad in back. Vinny was gone ,I had to walk back into dealership and went and got Austin service manager. He came outside got mechanic and helped us get our stuff out. Austin even got in van paired our phone, and showed us how to operate radio. Austin and mechanic was awesome ,Howard was ok just super tired of dealing with us after 7 hours. Vinny could have cared less about us. I feel Mercedes Benz should have bent over backwards for us we should have had a loner car. This will be my last van from them. I called 1800 number they was no help, I called dealership we bought old van from, the message we got from them was What do you want me to do about it?? From now on it's Ford, Dodge, and Buick cause Mercedes just doesn't care! And the day we did financing we was there another 6 hours! And we found a mistake in their adding which added over 900 to our final price. Vinny did get that changed. I was in customer service for 38 years and this is no way to treat a customer whether we are from here or Indianapolis Mercedes Benz. Someone should pay for our rental car we had for 2 weeks. Not us.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Friendly and professional service.
byon 02/19/2024
Our sales associate Luis provided friendly knowledgeable advice on selecting a SUV. We were looking to buy a new Mercedes and after some discussion and test drive ended up purchasing a upgraded a used Model which saved us quite a bit of money.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Nice cars, poor customer service after sale
byon 02/13/2024
Great experience right up to the point of purchase. We made an appointment and unlike other dealerships we were greeted right away by multiple employees who let our salesperson know we had arrived. After looking at several vehicles we found one we wanted to buy. Up to this point everything was going smoothly. After the sale there have been broken promises and unanswered messages.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
2 Comments
1st Time Mercedes Dealership Oil Change On A Newly Purchased Used CLK350
byon 01/05/2024
**Only doing the review because unlike most Mercedes drivers, I do not have extra money to waste. I drive used luxury cars because that is all I can afford. Because I got a great price on this car I had a little wiggle room for repairs. So this review is for those of you that value your hard earned money. Was nervous when I first pulled up. There seemed to be a lot of confusion with the porters not really knowing what was going on & it showed in their welcome. I was ushered into the waiting room to await my Service Advisor. While waiting, I witnessed another customer loudly complaining about her very long wait time & services she wanted not being completed. Since it was my first time there, it made me a bit uncomfortable. Shortly after, I met my advisor. He was a touch "cold" at first & looked like he had already had a rough, full day at 10am. Once we got talking he warmed up significantly. He was very informative as to the Service A & B cost & breakdown. Quite shocking to see what an oil change on a 2007 was going to cost me, but I went ahead & had it done because based on the extensive "checks" of the vehicle that are stated to be performed, I thought it wise since it was an older vehicle I had just private sale purchased. I stated the concerns I had with random noises, squeaks, & rough driving feel coming from the front end that I thought could be a suspension issue. He suggested not to get a diagnosis as it would be another hefty fee. By going with the B plan they would be able to determine quite a bit. Alrighty then, so I wait. After the service, the only thing they found is that I need different tires. Nothing else, which I thought very strange as there is mostly definitely a front end squeak when you turn the wheel & super rough handling when you go over any sort of bump. My advisor was extremely helpful with the details regarding new tires & even walked me out to the car to show me other features on it I wasn't aware of. He really was the only reason I am giving a 3 instead of lower. It was nice that they washed the car after the service. Upon leaving the dealership, all squeaks & rough riding were still present. I had the fuel treatment service & actually felt like the engine drove nicer. I had the brake fluid service because I just had new brakes & rotors put on at a different shop & it didn't look like the brake fluid had been flushed & the new brakes still felt squishy. After the Mercedes brake service, I felt no difference in the brakes. All very expensive lessons learned. It wasn't until I got home & opened my hood that I found my oil dipstick just resting up by my windshield pan. It made me really contemplate the level of "expertise" of the techs that serviced my car. When all was said and done I paid $757.51. We all hear that everyone is understaffed, overworked, quality & service has suffered. When the price is that high & the service paid for is not provided, you really can not complain or you get flagged as a Karen & it only becomes more frustrating with no solution. Was it a simple mistake? Maybe, but I will now be taking it to a non-Mercedes shop to get it looked over again. My opinion is that because of the age of my car (not the $100k new ones rolling in & out they are used to) & the fact they were backed up, a lot was just overlooked or not more than glanced at. The tires are newer and yes a sportier tread than the car should have but by no means should the car squeak & knock because of them when going over bumps. Yes, I will still be getting new tires to get an in general, smoother ride.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
10000 Maintenance Service
byon 12/15/2023
Process was very fluid but the wait was extremely long. Awaiting for a simple 10000 miles service for more than 3 hours is not acceptable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tires
byon 12/08/2023
Very accommodating and professional!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service/battery replacement and recall
byon 12/02/2023
All members of the Mercedes team were courteous and helpful. I required a pick up to the dealer which was made in a large vehicle that I (92 yrs) had difficulty getting in and out due to the height of step to get in and out of the vehicle. I nearly fell getting out.The vehicle looked like a very large car/ truck.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Door handle tech repair
byon 12/01/2023
I had a driver door handle that didn’t perform properly with locking and unlocking the door. They replaced it which took a few days due to delivery and labor involved so I was provided a nice loaner to use. Very convenient and I was treated with the courtesy and professionalism I’ve come to expect with this dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New 2024 GLC300W
byon 11/24/2023
Had a great experience working with Ray Cannon to find the Mercedes with the specific equipment that I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tire Replacement and No Tire Pressure Sensor
byon 11/15/2023
I took an ML350 in for 75k Service B and requested to replace all 4 tires. The SUV was there 5 days including weekend. When I left the dealership the tire pressure sensor warning was on and I had to reset the sensors. After a few minutes I received a message that the right rear tire sensor is missing and not displaying the tire pressure. I sent an email the next day to Mercedes Service asking how to address this (I was traveling out of country). I still have not received any response to my email.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great service
byon 11/10/2023
Car was serviced quickly and everything was explained to me upfront and during the process.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Knowledgeable
byon 10/26/2023
I can't speak on behalf of all the service advisor's but I can For Lindsey as she is the one that I deal with. Professional, knowledgeable, and courteous of my time and vehicle needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Salesman was Bert
byon 10/24/2023
Bert Went over and above to get me the highest number on my trade. Very professional through entire process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wrost car buying experience
byon 10/19/2023
This is a horrible place to buy a car from. These people are [non-permissible content removed] and will do everything to ditch you. I had but first bought used car and then was forced to buy new car from them even though I was in well in timeline to return if any issues. At the end I end up paying (>66K) more then I supposed to for a brand new GLC 300 with defective interior lighting. Would never put a step on to their ground. Not worth dealing with [non-permissible content removed] because they don’t have morals. STAY AWAY FROM THEM!!! RP and Edens are worst people to deal with. they are greedy and untrustworthy.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
MB EQS 580 Purchase
byon 10/10/2023
The staff at MB Wesley Chapel were very helpful in guiding and making my purchase possible.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service review
byon 09/29/2023
I initially called Tampa. That’s where I bought my car and they couldn’t get me in for one month. I called your dealership and Brianna was able to get me in the very next day she went above and beyond to make sure I was taken care of. I will no longer ever go to Tampa again. I will always use Wesley Chapel moving forward.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GLB 250
byon 09/12/2023
Thanks for getting my GLB 250 up and running again. Limited downtime with the use of a loaner car was invaluable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Completed by Austin & Sam
byon 09/11/2023
Austin and Sam did a great job servicing my car. Their work was efficient and to the highest quality. They worked as a team to promptly communicate the issue with the car and proposed/implemented the solution.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 09/01/2023
The car was returned immaculate and running beautifully. I am so pleased withe service I receive from Wesley Chapel Mercedes
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tires inspection
byon 08/24/2023
Upon arrival attention was fast and car was sent back immediately.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments