Kuhn Volkswagen
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Dealership Service Review
service Rating
Bad service department
Written by 04/18/2016
onNever buy a car form here or have it serviced here. I've had many bad experiences. I purchased my 2014 Passat new from Kuhn. The car has been in for oil changes and service over the course of a year. After removing my dashboard to replace the heater core they put it together wrong, broken plastic and in some places, left huge pieces of plastic not connected. Parts of the dash board are scratched and damaged still to this day. During the oil changes they would forget to fill up the add blue tank. They cracked the plastic for the add blue tank also when they did fill it up. During service visits they often would say nothing is wrong with the vehicle. I would have to bring it back multiple times. They weren't really interested in taking time to diagnose the problem. I left this dealership with a year old car leaking antifreeze with broken / scratched dash board. I finally called Volkswagen corporate and had another dealership resolve my coolant leak.
I hope the owner of Kuhn Honda Volkswagen reads this personally.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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advantagechev on 04/20/2016
Dealer Response
Im sorry to hear about your frustrations, Mercedes. Our customers are our top priority, and we do apologize if your vehicle's service needs have not been met. Please contact me at your earliest convenience. Id like to further understand what happened and address these concerns. I look forward to hearing from you.
Erin Campbell, erin.campbell@kuhnautogroup.com, 813.510.0032
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