Customer Reviews of Mercedes-Benz of Sarasota
Outstanding buying experience!
byon 04/18/2024
I purchased my new Mercedes Benz E-350 at Mercedes Benz of Sarasota. I chose this dealership because they had excellent reviews, even though it wasn't the closest Mercedes dealer to my home and I wasn't disappointed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding buying experience!
byon 04/18/2024
I purchased my new Mercedes Benz E-350 at Mercedes Benz of Sarasota. I chose this dealership because they had excellent reviews, even though it wasn't the closest Mercedes dealer to my home and I wasn't disappointed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Minimal Games & Hidden Fees
byon 04/05/2024
Purchase of a used car was straight forward, low stress, and had minimal 'surprise' extra fees that are 'required' to buy the car. We all know there will be required fees/charges over the advertised price that are unavoidable if you want to buy the car. My experience was about $1600 - dealer fee and registration. We all know it does not cost $1600 to electronically register a car, lol. But it is what it is and I feel the final price was a fair price for the car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My BMW experience at Mercedes Benz of Sarasota
byon 03/26/2024
I came to the dealership to look at a 2016 BMW . I was met by Jeanine Diehl. She was a pleasure to deal with. I will call on her again when I am looking for a convertible next time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying out of state
byon 03/17/2024
Blake made my experience buying out of state very easy and was honest about the whole process. I appreciate you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good deals
byon 03/14/2024
Straight forward deals. Saved me 5k that I was unaware of.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
MD
byon 02/09/2024
My salesman, Bill, Zimmerman, made buying a car a truly Concierge experience. In addition to an excellent price, he made the process as pleasurable as possible. We came from three hours away, and he accommodated us by finding us a hotel to stay overnight and recommended an excellent restaurant for dinner, in addition, he subsequently followed up and met all of our needs
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great dealership
byon 02/07/2024
I rated a 4 because I had an appt to test drive a car and the salesman who had been communicating with me, had a repeat customer walk in, so he handed me off to another salesman. I’m glad he did though because Steven was friendly, witty, and extremely aware that this was a major purchase for me; my first new car in 20 years. Just a nice, trustworthy person.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2017 GLA 250
byon 02/03/2024
Service B on a prepaid maintenance plan, love my Mercedes GLA 250, unfortunately the last few visits they always say they don’t have any loaners available for months. This was my last service on my second prepaid pkg not worth it as I can get my car serviced at Tom Joyce out in PC affordable, professional, and reliable services.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Sales extroadinaire
byon 02/01/2024
Splendid service
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The service department is great.
byon 01/17/2024
On time and fair price for Mercedes work done to my car. Very comfortable with this service dept. and especially with Megan who handled our service project.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Steve A service adviser is outstanding!
byon 01/11/2024
Excellent dealership! We have 2 Mercedes and are extremely pleased. Steve A our service advisor is truly outstanding! His professionalism, demeanor, knowledge and attention to detail make any service appointment pleasant due to his exceptional customer service skills!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Salesman!
byon 01/10/2024
We went to the dealership to check out a 2023 GLC. Wasn’t sure from seeing it online if I liked the interior. We made an appointment with the salesman, Stephen Williams, to see the car that day. We met with him, and as it turns out, we didn’t care for the interior, but Stephen suggested we take it for a ride anyway. We did that and fell in love with the ride. He showed us another one they had with a few less miles, but was a different color we liked. We were able to make a deal that day. I had a very special car I was trading in and wanted to sleep on the deal. There was no problem. No high pressure sales, which was great. We’ve had the car for almost 2 weeks and we’re extremely happy with it. The only problem is, while looking at two different, yet same model, I was extremely confused as to what car had what equipment. I guess that’s my fault. Same model, with almost the same equipment, but the car we purchased did not have some of the same features as the one we ended up not buying. Lesson learned. Overall, good experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Not your expected painful car buying experience. It was respectful, open an
byon 01/04/2024
It was a please, respectful and fair process with exceptional follow up.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Oil Change and More
byon 01/03/2024
I had a oil change and it was speedy. What impressed me was that my service manager identified that thee was a service recall, to update AC software, and set up an appointment for me - with a loaner car as it will take two days. They are right on top of things.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
They go the extra mile!!!!
byon 12/20/2023
I recently bought a used pre-owned vehicle at Mercedes Benz SRQ. The website and inventory were excellent. During my test drive Blake answered all my questions. The vehicle was in excellent condition and a couple of things that needed attention they ordered the parts. Waiting for the Service Manager to call to install the parts. I would recommend Mercedes Benz SRQ if you are looking for a high quality pre-owned vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
New key fob
byon 12/13/2023
My wife misplaced her key fob. I told her not to worry, she loses things all of the time, it will show up. The next morning she shyly informed me that she thinks it may have gotten thrown out in the trash. Of course, the garbage man had already picked it up. After getting a cost estimate from Mercedes, I took out a personal loan to buy my wife a new fob. We traveled up to Sarasota from Punta Gorda to get our new key and met with our usual wonderful representative and had our key about :45 minutes later. They even washed our car in that time! Our representative even gave us a recommendation and directions to Season’s 52 for a delicious dinner! We have always enjoyed our experience at Mercedes of Sarasota and this was no exception. I have sent several friends to Mercedes of Sarasota to purchase cars and all of them were very pleased with their experiences. It is a well trained, well run business.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2019 S460 Coupe - Service B and tire replacement.
byon 12/13/2023
Shawn, my service writer, paid close attention to my concerns even during a particularly busy time. Everything was completed as discussed and on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ellen Mupo
byon 12/11/2023
Kurt made the process quite easy on trading my old car for a new M-Benz. He is exceptional and very professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Helped us get our vacation on track
byon 12/05/2023
Can’t say enough about the staff and service. We suffered a punctured tire on our way to Sarasota from Canada. We managed to get it plugged and get to Sarasota. It was the day before thanksgiving and I called to see if I could get a new tire as we were worried as the puncture was near the side wall and we had 1500 miles to go the following week. They informed me they had to order the tire as they didn’t have the one I needed and scheduled me for first thing Monday morning. I arrived the staff was very helpful and I had a new tire installed in about an hour, they washed the car (getting rid of 1500 miles of bugs and dirt) and I was on my way coffee in hand. It was so great to be able to take care of this on short notice and during a very busy time of year.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Review
byon 12/03/2023
Great experience, we are very happy with our new CLG. Sales associate invited us several times back for “electronic clinics”.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Mercedes ML 350 service
byon 11/30/2023
Took my car in on time I was given a loaner car Service tech gave a video car review Called later that afternoon when car was ready
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments