Sales Reviews - 85746

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Dealer Sales Reviews

Sales Rating: Updated! (Previously 0.0 Star Rating)

Avoid Germain Toyota

Written by maxhall2008 on 08/23/08 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? NoUpdated! Purchased a vehicle from this dealer? No

Stay away from Germaine. The bottom line: they use every trick in the book to get you into a car you do not want nor one that you can afford. I was looking for a newer used Toyota. They did not have the specific model with the specs I wanted on the lot. The salesman was decent enough in the beginning, but when he brought in his General Manager for preowned cars to see if there were any cars with my specs on the lot, things became very uncomfortable. The GM was pushy, condescending, and manipulative. I offered my home and cell number and asked them to call me if they found the car I was interested in buying-I was ready to buy but was clear about the model. Instead of trying to find the car I wanted to buy, or taking my number, they tried to talk me into buying first one than a second car I had not interest in. The GM gave me boldly inaccurate information about gas millage and performance and kept pushing, pushing, pushing. He peppered his conversation with condescending remarks about road performance for the cars he was pushing and the car I wanted... I countered with my own knowledge and experience (accurate-I did my research) he disregarded me. Finally, when I consistently and politely turned down a car I had expressed no interest in the GM became pretty rude. It was difficult to get out of the office without becoming rude myself. Read article on Confessions of a Used Car Saleman. It prepared me for my experience at Germain. Although I would say that they are worse then anything mentioned in the article.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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Back in 2003, I made the mistake of going to Germain. I planned to buy a Tundra and they kept jerking me around for hours. When I finally realized I was getting nowhere I got up to leave and the sales manager came running out after me and suggested I consider a lease. I was tired but went back in to hear what he had to say. They came up with a monthly number I could live with but I didn't realize until I got home that they used a different purchase price and value of my trade than we had agreed on, charged me for a bedliner that was supposed to have been thrown in, charged more for some other thing I can't recall and used numbers that...believe it or not...didn't add up. It was all bundled together and they counted on my being focused on the monthly payment rather than the supporting numbers. I called the next day and was stonewalled. This went on and on for a few days until the accounting manager agreed, confidentially, that I had been cheated and they had done something unethical, and possibly illegal. I kept asking to speak to the owner and I think it would be easier to talk to the President....of the United States. They finally agreed to redo the lease and corrected some of the points I brought up but refused to give me the deal I made. Don't trust them, don't take your eyes off them, check your wallet before you leave. They exemplify everything bad about car dealers. Even if all the weasels I dealt with then are gone, that sort of behavior must be condoned, if not encouraged, by the ownership and they clearly don't care. FWIW, the couple of times I've talked with the service department they seemed OK.

  • By srqbob
  • on 12/06/2010
  • 02:08:09 AM PST