Service Fields Chrysler Jeep Dodge Ram Car Dealership Sanford Florida | Edmunds
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Fields Chrysler Jeep Dodge Ram Service Reviews

  • 750 Towne Center Blvd
  • Sanford, FL 32771 (map)
  • (407) 358-7090
  • Chat with Dealer

Service Reviews

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Service Rating Repair of jeep 21 days after purchase By Tim32738 on 04/26/16 06:00:00 PM PDT
Recommend this dealer? Yes

I am upset that I bought a "certified" vehicle that left me stranded 21 days after purchase however the service was impeccable. No argument just good customer service and a loaner car made the situation better then it could have been. Thank u John service manager? For your great customer service.
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Dealer Response

Thank you for taking the time to review your experience with us, Tim32738. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain at our dealership. We look forward to serving your automotive need... Read more

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Service Rating Car service By Kitty42 on 04/25/16 01:12:51 PM PDT
Recommend this dealer? Yes

I love Fields. Chrysler Jeep. You had a break in the night before I brought my car in. I was called as soon as you could reopen and still got my car back on a timely manner. Kerry Kearney always treats me with respect and he is a fine gentleman
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Dealer Response

It brings me a lot of pride and joy to hear that youíre an avid fan our dealership. We appreciate your business, your loyalty and your trust. Please donít hesitate to contact us if there is anything we can help you with moving forward. Itís our pleasure to ser... Read more

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Service Rating Standard oil change By chojeda2008 on 04/19/16 11:52:28 AM PDT
Recommend this dealer? Yes

Rashad handled my oil change. I had requests made regarding my car which I purchased at fields. It was noted but not followed through as I requested my radio not be blasting when I get in it or the a/c preening when I get the vehicle back. This is the most expensive purchase I have ever made and wan...
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Dealer Response

Thank you for your feedback, chojeda2008, and I completely agree. I apologize that you were not given the respect you deserve and I will certainly address this with our team. I would appreciate the opportunity to speak with you in more detail, so that I may ad... Read more

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Service Rating Great service By MauryCar on 04/18/16 12:42:36 PM PDT
Recommend this dealer? Yes

I have a recall of both of my cars jeep and ram .Soo I call for appointment with these guys .The service was excellent .Thanks.
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Dealer Response

Thanks for your wonderful words, MauryCar! We consistently work to uphold only the best in customer service for our customers. If there is any way we may further improve on your experience and earn a 5-star rating on your next visit, please feel free to let me... Read more

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Service Rating lost sone luster By clerkingerkin on 04/17/16 11:35:25 AM PDT
Recommend this dealer? Yes

I feel that the quality of work is still there but they have lost their customer service luster. When I first started using FCJD in Sanford, Fl their service center made you feel like you were welcome and appreciated you for choosing them. Now they are not very personable and don't even care your st...
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Dealer Response

We appreciate you taking the time to provide us with such detailed feedback about your experience with us. Iím very sorry to hear that several things throughout your visit did not meet your expectations. Please note that your concerns have been passed along to... Read more

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