Volkswagen Of St Augustine

by Kim on 10/25/2021

This dealership is represented by a unprofessional, belligerent so called "manager" Alexander Short who should be an embarrassment to this owner, his establishment and Volkswagen. He and his sales person misrepresented the inventory and condition of the "new" vehicles we drove 4 hours to purchase. Vehicles had been burglarized days prior and tried to sell another vehicle in the place. He was extremely rude to the female sales person and had a huge attitude for having to retrieve an approval application from the system. When confronted with the frustration of their lack of regard for peoples time, the long drive and their ample opportunity to tell us that the vehicles were damaged (deal was made that morning) he told our family to "get the [non-permissible content removed] out" and threatened to fight my husband who had just walked into the lobby and had no idea what was happening. My daughter who was purchasing a second car from this dealership reorted this to the owner of the dealership and there has been crickets since his supposed "looking into" the situation. Do yourself a favor and go elsewhere.

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by Tony on 03/03/2021

I found a BMW 128i listed on their site. I live 3 hours away and arrange for a great sales associate (Ben) to take the car to local German shop to have a pre-purchase inspection performed. $150 later this is what I was told by the shop - they wouldn't take the car if it was given to them. There were 38 error codes and more than $6,000 in easily identified repairs! Four of the cylinders weren't firing, engine bay covered in oil from cracked valve cover, paint coming off the hood, top didn't work, the list goes on and on. I had asked the sales manager what was wrong with the car before I had taken to shop and none of this was mentioned. I can not believe that a major car dealership would even allow something this bad to be on their lot. I feel completely taken advantage of as I think we all have a certain level of trust from a manufacturer dealership. I'm out $150, lesson learned. Never buy sight unseen from this dealership, you have been warned!

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by Joey Sharples on 01/31/2021

What a JOKE of a dealership! I inquired about a vehicle they had for sale online. I was ready and able to buy, cash in hand. They wanted to charge MORE because I was paying cash and then wanted to add almost $1000 in additional "dealer fees", not sales tax, but "dealer fees". It was a vehicle they had for quite some time and now I can see why. What horribly unscrupulous business practices! It's dealerships like this that give all dealerships a bad reputation. Do yourself a favor, look elsewhere for your automotive needs. NO buyer deserves to be taken advantage of like they try to at VW of St Augustine!

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by Justin on 05/04/2020

My wife and I have spent the last two days car shopping and it wasn't until our last choice honestly became the best choice we could of ever made. From the moment we stepped on the lot, we were not bombarded with slick talking salesmen. After looking I went and spoke with Andrew King. After having many issues with other local dealerships I let Andrew know the first time he was dishonest that I was leaving. Not only was Andrew completely honest with all of my questions, he was the most knowledgeable vehicle salesmen I have ever encountered. He had the answers to all my question and the best part was he was a genuine guy. At Volkswagen of St. Augustine it was the most hassle free pleasant experiance that we have ever had buying a new car. Next time we know our first stop for future purchases.

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by BruceF. on 09/03/2019

Ten days after purchasing a pre-owned 2015 Tiguan, the vehicle sustained a “major” mechanical breakdown. The breakdown occurred even after passing a “thorough” inspection by the dealership prior to the sale. The repair for the breakdown involved replacing a valve spring at a total cost of $1,905.77. I contacted the dealership and spoke with the General Sales Manager, Daniel Parker and advised him of the issue. Due to the short length of time (10 days) that had elapsed between the purchase and the breakdown, along with the high cost of the repair, I politely requested to Daniel that Volkswagen of St. Augustine split the repair bill with me 50/50. Most would have been embarrassed by such a breakdown following a pre-sale inspection. Mr. Parker instead chose to assign responsibility and blame to me, a customer that had just spent more than $12,000 in his dealership. His reply: “You purchased the vehicle “As Is” and were offered the opportunity to purchase a warranty but declined, therefore the repair is YOUR responsibility.” I responded back that I “assumed" the vehicle was “thoroughly” inspected, and the dealership "assumed" their inspection meant the vehicle would operate as intended for longer than 10 days after the sale. Unfortunately, both sides were wrong and for this reason, I asked for a 50/50 split. Additionally, had I purchased a warranty it would not have gone into effect until 30 days AFTER the sale anyway. Mr. Parker disputed this fact saying that I would have been covered from day one. The dealership’s Warranty Company however, advised otherwise. Rather than meeting half-way as requested Mr. Parker offered a mere $500, something he attempted to pass off as a “goodwill” offer. I politely refused his offer and again asked to split the bill 50/50, meaning that each side would pay $952.88. After several weeks of delay tactics and numerous opportunities to make things right, Mr. Parker elected to forgo Quality Customer Service over the difference of $452.88. Realizing that I was dealing with an unreasonable individual I chose the $500 rather than receive nothing. It should be noted that these funds were NOT accepted as an agreed upon amount by the two sides. It was only after it became clear that Mr. Parker was more concerned about the money than having a satisfied customer that the funds were received. It should also be noted that, the actual purchase of the vehicle was a smooth process and the sales representatives, Katrina Burton and Richard Hirsh, were true professionals. My low review rating is not a reflection of “their” performance. My issue was my treatment as a customer by the dealership, as represented by their General Sales Manager, subsequent to the vehicle breaking down. I only asked that the dealership be fair, and they were unwilling to rise to the occasion. In the end, a potential for a good dealer/customer relationship was ruined over $452.88. Truly pathetic!

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by Oldrider on 10/02/2018

Had my VW convertible in for service. Saw a used vehicle that I liked and bought it. Sale consultant, Kevin Noble made the transaction seamless. Had two small issues with the vehicle which were immediately fixed by the service department. Pleasure dealing with a company that has the owner on site. Nothing like the big box corporate stores that are high pressure.

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by JUST_JJ on 10/01/2018

Thank you St. Augustine VW for working with me to select a 2018 Tiguan SE that met my satisfaction in a new vehicle. Rich Hirsch was super in his presentation and understanding of the features to help me in making my decision. I would buy from him again when the time comes.

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by JUST_JJ on 09/25/2018

Volkswagen will have to come up with a new level of satisfaction above "Completely Satisfied". St. Augustine VW has exceeded this one with my purchase experience. Rich, my salesman went above and beyond to make certain my buying experience was the best. Thank you St. Augustine Volkswagen.

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by Golfinguy on 09/12/2018

So it was that time of year when dealerships got a lot full of yesterdays news.I figgerd Maybe I could help them unload a low spec version of a not so popular model on me. Originally went to get a Tiguan 4motion but was also considering the Golf Alltrack.After shuffling a few cars to get to the ones I was interested in I test drove both back to back.Tiguan was good enough for me,but the Golf Was the better buy as it had better base features and was a current model.There was no real difference in price,the Tiguan had better towing capacity but the Golf had more interior space.Took some time and had lunch to mull over the choices as the dealer was prepping both for purchase,they were in the back 40 and needed a bath.Decided on the Golf Alltrack and have been delighted ever since.I like to think of it as my discount Quattro.It gets good mpg and has plenty of space for long drives.The ergonomics are great as everything is driver focused.Visibility is good all around,backup camera and display are easy to see.It has guide lighting at night when you turn,pretty cool feature.rear seats fold down completely so you have plenty of carry capacity.I was looking for this type of vehicle and did a lot of research but features and price the Alltrack was the winner for me.If you find yourself in need of a wagon include the Golf Alltrack in the equation and test drive one before you decide.The base model includes more standard features than most for not more or same money than competitors.Plus it is a VW and all wheel drive.St.Augustine VW will treat you right. They have no haggle pricing that is better than most.I drove 90 miles to check them out and see if they were honest with the pricing and overall customer valuation.I can say that my experience was great.I went there on a Saturday morning and they weren’t packed with customers but were selling cars.I had specific cars I was interested in and the salesman took interest in my choices and made it happen. No high pressure pitches,no stress just actually a good time.After an hour or so I asked if they could run em through the detail shop to get the dust and pollen off so I could get a better idea ,no problem. I went to lunch came back and chose the Alltrack.Another hour later,on my way home in my new VW.The easiest car buying experience ever.I can say this,If you are in Florida and looking at a VW go to VW of St.Augustine first.They can get you the VW of your choice at a price you can’t pass up.

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by Aus on 07/14/2018

I'm very displeased in the first month of ownership of the golf I purchased from you. It was advertised as having new tires, however my front tire almost exploded due to starting to separate. While on a road trip i wasted 6 hours of my day getting a replacement mainly due to the fact that the car didn't come with a wheel lock key. Please don't disservice your customers and going forward ensure your cars have the wheel lock key. Additionally the car has a faulty wheel speed sensor, airbag, and a steering wheel code.

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by Alltrack on 06/04/2018

The vw of St. Augustine were great to work with as a team. Jim Borum was very knowledgeable and explained the difference in each model. He let me take my time to think it over. The other team members pulled together to give me a great deal. I am very satisfied.

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by obsomers on 10/02/2017

My experience with Volkswagen of St. Augustine was extremely positive. I initially contacted the dealership via email, and was promptly contacted by Matt Farnham. Matt and I exchanged several emails over the next couple of weeks. I was looking for a 2017 GTI Sport with a manual transmission, which was not available locally. Matt contacted other dealerships throughout Florida and was ultimately able to locate the model and trim I wanted and arrange to get it from the other dealer. The process was delayed slightly by Hurricane Irma, but Matt continued to search and keep me informed of the status. The experience was equally positive when my wife and I went to the dealership to pick up the car. Matt was friendly and professional, and answered any question that we had. He explained all of the essentials of the car before we drove it home. I had a few questions about the features and function of the car in the first couple of days after bringing it home. I emailed my questions to Matt and he responded promptly with the answers I needed. Overall, the process was smooth and the experience couldn't have been any better.

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by Danielle on 08/13/2017

Best and easiest car buying experience ever!!! Everyone was so nice, honest and easy going. No tactics. No pushyness. Buying this car was actually a fun and enjoyable experience. Nick in sales and Daniel the sales manager were both awesome!!! If you need to buy a car, these are the guys you want to go to. I'll never go anywhere else again. Thank you Nick and Daniel.

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by 711750GTV on 08/09/2017

I bought a 2017 Jetta for my teenage daughter. They gave an amazing quote online and I went to my local dealer to see if they could match it. The local dealer gave me a lot of excuses that St. Augustine really couldn't sell the car for the advertised price and there would probably be a lot of hidden fees. Not true. VW of St. Augustine honored the quote and never once pressured me to buy anything additional or upgrade to something more expensive. They treated me with the respect due someone spending thousands of dollars. They took time to answer all of our questions and make sure that we were comfortable with every step of the transaction. It was actually a pleasant experience which unfortunately is so rare these days. I have already recommended them to several friends and I live 180 miles away.

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by CheyenneM on 07/29/2017

This was the best car experience I have ever had! I usually dread the process of buying a new car because I expect to sit there for hours waiting for everything to process. Allen Brinkley made my experience great! Not only is he very knowledgeable about the cars, (he answered every question I have, and I'm a picky buyer!) but he also was very friendly and in an overall great mood. I can tell he is passionate about VWs and he really lightened my mood and kept the process flowing very quickly and efficiently. I will be returning to this dealership when I need service done on my car, everyone was so nice and friendly. Allen gave me a tour of the building from the VW merch they offer, to where I will pull in when I need my first oil change.

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by vinceneri74 on 07/27/2017

Over the course of my car buying experience I have done business with many dealerships representing different brands but none has impressed me more than VW Of St Augustine. I recently returned their to lease my second vehicle from them. The reason I returned is because they understand the importance of building a lasting relationship and treated me like family. My sales person Ronnie was exceptional. He took the time in helping me decide on the right car with no pressure to buy. The values of management and staff in being helpful, efficient, always improving, respectful, and thankful were exemplified throughout my experiences with them. The Sales Manger Rich and owner Joe worked with me to provide a payment I could agree on. They are good honest people and allow you to relax because they will do what they say. In addition, I have utilized their service department and it is simply outstanding as well. If you are thinking of purchasing a new or used VW or a used vehicle to which they offer an extensive selection then give these nice people a chance to earn your business. I am a college graduate and have both owned and managed many different businesses. VW of St Augustine is an example of what happens when their is great leadership and staff. You can have a whole new amazing automotive experience by just stopping by their dealership and saying hello. Their online presence includes a face book page and website where you can view a wide variety of vehicles. Check out all their positive online reviews as well on Google, Facebook, and Edmunds.

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by QuentinM. on 07/25/2017

Purchased a great 2016 Jetta with low mileage from Volkswagen of St. Augustine. I usually do not enjoy going into dealerships to discuss cars, etc. but this experience was wonderful. Our point of contact, Nick, was truly outstanding!!! He did a great job of answering questions from my wife and I regarding the vehicle. He was patient and I truly enjoyed working with him. He was nice enough to let my wife test drive one of the other Volkswagen's that caught her attention. Nick was outstanding and the dealer experience was quite outstanding. Also, the finance manager was outstanding too and provided a wonderful rate that was better than my rate that I was prequalified for when I walked into the dealer. He was quite efficient was patient in answering any and all questions that we had about the financing. The finance manager was outstanding to work with and it was a good experience. This dealership understands the importance of time and does not keep you waiting unnecessary! The only thing that I mention as point of improvement would be the following: 1. My great VW did not have mats in the car. While I loved the car and was able to test drive and purchase on the same day within a matter of hours. I did have to buy mats in the car from AutoZone. In my mind, car mats should be in the car when it is ready to leave the dealer. 2. The car had a small stain in the driver's seat and passenger seat. While the salesman gave a great recommendation on items to clean the car, I think it probably should have been cleaned before I viewed the car on Saturday. If not for the two reasons above, I would given a "5" to this wonderful dealership! Our salesperson, Nick, was great and the finance manager was outstanding and efficient as well! Plus, the important thing is that I got an outstanding car at a wonderful price. I highly recommend this dealership and would definitely buy from them again. My wife, who previously did not think much about VWs, is now becoming a fan!

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by MOStone on 06/12/2017

From beginning to end Matt Farnham and the entire staff at this dealer were quick, efficient, helpful, and I would highly recommend purchasing a car from them. I enjoyed being treated with respect and as a woman buying a car, this is important to me. I did my research and knew the car I wanted to test drive. The decision was mine, no annoying sales tactics, I was offered options that made sense. I was ready to roll in an hour and Matt was kind enough to follow me home so I could take the car with me and I live over 30 miles away!

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by LowellThomas on 12/21/2016

Volkswagen of St. Augustine is an all around great dealership. I am super happy with the Jetta that I recently purchased and the sales team were very helpful and made buying it a breeze. I got a good deal on the car and the dealership went above and beyond to see that I was happy. I highly recommend this dealership.

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by MArmitage on 12/19/2016

We bought a new Volkswagen CC in January 2015 - the car has been excellent ever since and the sales experience was perfect from beginning to end

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by M498870 on 12/01/2016

every time my wife and I go to this dealership I am impressed by their world class service and their exuberant willingness to make your visit exemplary. The negotiations for both of our car purchases were tough but fair. I had a problem with the wheels on my new car but it was taken care of to my complete satisfaction. My recent visit for service was outstanding as well.

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