Coggin Honda of St Augustine

by shobbick on 03/27/2020

I initiated conversation to purchase a vehicle remotely. I recently purchased one through Atlantic Dodge Chrysler Jeep Ram. Let me tell you, Atlantic made it easy as possible to purchase a Jeep without stepping foot on the lot. We traded in an older Silverado. The sales rep even brought the forms and met me at work to sign them! When I wanted to buy a Toyota, my experience was far from the same. There were multiple issues that kept cropping up and eventually I cancelled the sale. I NEVER saw the car, never took possession but just got off the phone with the DMV folks because they were getting ready to suspend my license because I didn't have insurance on this car that I NEVER saw in person! Ridiculous and the salesman is quick to tell me they have nothing to do with the DMV! Well, the DMV wouldn't be trying to do this if the dealership hadn't told them I bought a car. The whole situation is laughable because they seemed like they didn't want to make the sale, they kept bringing up issues that needed to be resolved. Let me tell you this is now the icing on the cake. I had to pay the DMV to clear my license!

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by Kristen on 03/30/2018

Extremely dissatisfied with this car dealership. I was in this dealership working with Daniel Peel in purchasing a new car earlier this week. I sat in the dealer for a few hours Monday trying to figure out payments, what I could get for my trade-in, etc. I am moving out of the state Monday, so he knew I needed to get all of this done before leaving. Finally, upon agreeing on a deal, Daniel tells me to go home with the car I am trading in and he will call me later in the week to come sign paperwork and give them my trade in. The car I wanted was coming from Orlando so the dealer wouldn't receive it until March 28. It is now the 30th and I have yet to hear back from Daniel, I called the dealership only for him to tell me they sold the car we had agreed on me purchasing. I am beyond frustrated with this whole situation. I feel that Daniel Peel was very unprofessional regarding this entire situation; he never even called me back to let me know he had sold the car to someone else. He has "surf instructor" cards on his desk, looks like he is more interested in providing surf lessons than selling cars. I feel as though Daniel knew I would be desperate to sell my car, seeing that I am moving all the way across the country next week, so he pulled this whole scheme to get me to settle and buy a different car that they have on their lot, one that I don't really want. Upon informing me that my car was sold, he offered my different colors, etc. Seeing that I have already given my debit card information to leave a deposit on the car I chose, this should not have happened, nor been a discussion.

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by kleonard18 on 03/19/2017

i am extremely aggravated i have been going back and fourth with this dealership, the only reason we even went here was because my fiance loves hondas they are amazing cars mind you i work at a dealership so i know how a customer should be treated i have not had one good experience, i have been trying to call and the voice recording does not tranfer me but hang up on me i need paperwork filled out i have been calling for over two weeks and have still not recieved a call back my fiance is now on his way to the dealership to figure everything out and they are not helping us out in anyway PLEASE SAVE YOURSELF AND DO NOT GO TO THIS DEALERSHIP if you want a honda go to daytona or go to another dealership such as toyota just do not go to coggins honda st. augastine unless your ready to be toyed and played with anytime you need help!!!!!!

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by jondelconte on 02/04/2016

Hello, my name is Jonathan Delconte, I'm 20 years old and living far away from home for college. Recently I scraped together enough money to buy a car from Coggin Honda in Saint Augustine. I made the mistake of buying this car "As Is". The day after purchasing this car, the service engine light came on. And then shortly after the service engine light came on, the front bumper fell off while it was parked. I brought it in to be serviced by them. I was assured that my car was in okay condition when I bought it, and when I brought it in to be serviced. Then after the problems with my car continued, Coggin Honda told me to bring it to Audi, (The car was an Audi) so they could fix it. They told me that they would cover ALL of the costs. I brought it to Audi, who told me that the car had 2 oil leaks, that had likely been there for a while, (and at this point I had only had the car for a couple weeks). They told me it would be about $1,500 to $2,000 to fix this. Coggin Honda denied ever telling me they would cover anything. I made the mistake of not getting it in writing. After arguing with them over it, they eventually decided they would cover $300 of repairs at the max. Every little bit helps, but that wasn't enough. After having the oil leaks repaired, things were okay for a few days. Thankfully I had a way to get to my college classes. Now, my transmission is completely fried. I have to bring it to Audi to fix, which costs about $4,000. I paid $6,000 for this car, and it's already around $8,000 just to get it working properly. My point, I feel I've been defrauded. I was assured that I was buying a car, but in reality I purchased a pile of metal parts that don't work.

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by articlight on 12/04/2015

Matt was a great salesman, very attentive and respectful. He has knowledge of vehicles and works to make your experience a good one. With Matt being a military veteran like myself, he has the drive to do what's right and be honest and up front.

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by wggray on 06/15/2015

Allyson was the best salesperson we have ever had the pleasure of working with in buying a new car. She was knowledgeable and immediately knew what we wanted in a new car. This our 3rd Honda Accord and when our lease is up in 3 years we will definitely seek out Allyson to assist us in the purchase of our 4th Honda.

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by JennySueL on 04/19/2015

When my Husband and I walked in we were immediately greeted by Melissa. She was the best sales person we have ever dealt with. She is amazing in making your car buying experience easy and no hassel. I will forever remember her and I would recommended her to everyon.

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by aeropan on 03/16/2015

Recently did business at Coggin Honda; what a good experience it was! From beginning to end, sales advisor James Paul was very friendly and helpful in getting me the right vehicle for the right price. It is the smoothest car buying experience I've had yet and I would absolutely recommend this place to anyone looking for a hassle-free experience. Very good overall! Ask for James!

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by tonyd11 on 12/26/2014

The dealership was a pleasure to work with from the salesmen to the office. Friendly and low pressure approach and a fair price on the car.

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by Mike3636 on 12/19/2014

This is the second Civic that we have bought from this dealership. I live across the state, in Tampa, FL and it is worth the drive for the exceptional attention and service from them when purchasing a vehicle. They listen to what you want, offer what you need and work with you to get you into the vehicle of your choice. An enjoyable experience dealing with Tim Rigdon, our sales rep, and the entire staff.

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by Paradise1140 on 05/06/2014

Bought/leased my third car from JC at Coggin. Loyalty and longevity are his traits that serve Coggin so well. He loves selling and customer satisfaction! Go there and be treated well and satisfied.

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by pogoran on 04/04/2014

I purchased an 2014 CR-V EX and had fantastic sales treatment from Tom B. He provided a sales experience that I haven't received from other dealers. Tom was extremely helpful in explaining the new features of the car before I drove it off the lot.

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by TXky on 03/01/2014

I just purchased a new CR-V EX and the entire process was OUTSTANDING. Shannon and Tom were both very friendly, knowledgeable and helpful during the process. There was never any sales pressure and they were completely up front about all charges and fees associated with the purchase. To sum it up, I received a very good price and prompt courteous service. I will definitely use this dealership for future service needs and purchases.

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by unicorn5 on 06/21/2013

We have been dealing with JC for several years and have bought all our vehicles thru him. This time we just made a phone call to him, told him what we wanted and he had them waiting for us when we got there. Can't get much easier than that. Justin handled the paperwork; made it fun and easy. Thank you Justin----and to JC for making it easy and giving us what we wanted!!

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by whom on 06/08/2013

I just bought a used car and had a console installed. The sales and service people were very attentive and efficient. I am very pleased

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by dwc99 on 05/12/2013

We just bought our first new car. Following the advice in Edmunds.com we narrowed our search to Nissan, Honda and Toyota compact cars. We visited each dealership for test drives, slept on it and chose the Honda Civic. Edmunds dealer quotes gave us the best prices possible and Coggin Honda of St. Augustine matched the lowest price without hassling. The saleswoman, Allyson, was helpful and professional and we bought our first new car in a friendly stressfree manner. With Edmunds.com help we felt good about the price and with Coggin Honda we felt good about the service and sales experience.

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by ejje1 on 04/10/2013

I liked J.C. so much I went back in 6 months and bought another car. Coggin has other dealerships that are often difficult to deal with. I plan on buying another car in 3 years and will look to Coggin Honda in Saint Augustine. Go see J.C. in sales if you are in the area!

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by bill711 on 03/03/2013

Ben brought us right to the price--no waste of time and no hassle. Appreciate the up front honesty and friendly approach.

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by JPM722 on 01/04/2013

My wife and I bought a 2004 Corolla from Coggin and they had done an excellent job polishing up the car and making it look amazing. What they didn't tell us what that there were major leaking problems, water damage under some of the floors and framework, a very old/worn belt, major filter damage, neglected radiator service, and faulty electronics. They should be ashamed of their dishonesty. I am a US Marine and if I did business the way they did with me, this country would be ashamed of me. I would recommend that nobody do business with this dealership. I am looking to sell the car and I refuse to be as dishonest as they were with me and thus I am having to pay over $1000 dollars to make sure I don't try to scam some poor customer into buying a lemon.

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by Trees111 on 11/23/2012

I asked for vehicle stats/availabilty/price quote on-line. Quintin M. responded with all requested information including attractive internet pricing. We visited the showroom, drove the vehicle we wanted, and finalized the purchase that afternoon. Coogin Honda have been very good to deal with.

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by Sewingfool on 09/26/2012

I did not go to Coggin Honda in St. Augustine intending to buy anything; I was there to have my 2005 Accord serviced. After being personally shown the poor condition of the undercarriage, motor mounts and brakes, however, I was suddenly in the market for a new vehicle. It is awkward to say the least to shop for a car when you are not expecting it. The wonderful service and sales staff took me under their wing(s) and I left there with a brand new Ridgeline pickup. I am completely satisfied with the truck and want to thank Wendell Howard and everyone else who spent time helping me. The followup has been excellent also. I look forward to my next visit to Coggin Honda.

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