Customer Reviews of Mercedes-Benz of Pompano
Used Volvo S90 Purchase
byon 03/25/2024
Amazing and straightforward. Refreshing
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Worst dealership ever!
byon 04/10/2024
This dealership turned a positive into a negative, the purchase of a used Porsche 911. They said don’t worry we sent it to Porsche next door to have it checked out. I doubt they did. The entire purchase process was tedious and took too long over 2 hours for a cash deal. Their dealer fees are the highest in Florida. Then try to upsell you with costly extras. I started driving home and before I arrived the car overheated so I couldn’t drive it anymore. Good thing Porsche checked it. I called the dealership and demanded they pick up the car with a flatbed that would have a loaner car. 2 hours later the flatbed came with no loaner. I had to beg the driver for a ride home. 4 days later they drove my car back to me. By the way they only gave me 1 key and said they’d get the second from the owner who was on vacation. Who takes in a car without both keys. Now they deny they will get me a second key. Go on the website and there are names of the general manager, sales manager but no contact information. I have never seen that. Call and ask for them you can’t speak to them. Leave a message they never return a call. I’ve been buying cars for many years in Florida, Connecticut and New York. This is without a doubt the worst dealership. Customer Service means nothing to them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Terrible Service and Overly Expensive
byon 04/10/2024
When you buy a Mercedes, I guess you plan on paying more for service. I own (bought new) 2 Mercedes in LA and began having them serviced at Mercedes of Pompano. One is a C350E plug in hybrid. In February the hybrid system stopped working. They replaced the auxiliary battery. A month later the battery mulfuncrion light started coming on. The dealership can’t figure out what it is but they want $2,000 to run diagnostics and if it is the hybrid battery $27,000 to replace it. The warranty on the battery is 6 years or 50k miles. I bought the care late April 2018 and it has 47,000 miles. Despite having a warranty book that came with the car that says the battery is warranty for 6 years or 50,900 miles, the dealership says that the battery warranty was only 5 years. They recommend I just sell the car. Am I supposed to lie to someone and sell them a problem car - that shows the ethics of this dealer. Never going back to them and will be selling both Mercedes (with full disclosure).
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Excellent Service
byon 03/27/2024
Great first experience at MB Pompano Beach location. Service Advisor was very professional, knowledgeable and thorough. Kept us informed of car status and completion was even earlier than expected. Won't hesitate to make them my first choice for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Used Volvo S90 Purchase
byon 03/25/2024
Amazing and straightforward. Refreshing
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
From Disappointment to Delight: A Journey to Mercedes Ownership at Pompano
byon 03/06/2024
Three years ago, I visited Mercedes-Benz of Fort Lauderdale with high hopes of fulfilling my dream of owning one of their luxury vehicles. Despite my diligent efforts to maintain a pristine credit score and clear any outstanding debts, the experience at the dealership left much to be desired. Regrettably, the staff seemed disinterested and my aspirations were met with indifference. Departing the premises that day, I couldn't help but feel disappointed, with tears welling up as a result. However, fate intervened when we decided to visit the BMW dealership on our way home. There, I found solace in a 2021 5 Series, marking a triumphant moment amidst the initial setback. Fast forward to two weeks ago, as my lease approached its end, the desire to own a Mercedes-Benz persisted. With cautious optimism, I entered Mercedes-Benz of Pompano, hoping for a more fulfilling experience. Welcomed by Harold's professional demeanor, I felt immediately at ease. Exploring various options, my attention was drawn to the EQE SUV. Despite reservations stemming from my partner's Tesla Model X ownership, Harold patiently addressed our concerns, providing insightful guidance on the vehicle's features and performance. Returning to his desk to discuss the financial aspects, we were pleasantly surprised by the arrival of Marjine. Her friendly and genuine approach transformed the transaction into a memorable interaction, far removed from the typical high-pressure sales environment. Marjine's patient explanations of incentives and benefits, including those linked to my AMEX Platinum card, further enhanced the allure of Mercedes-Benz ownership. Inspired by Marjine's guidance, I made the decision to become the proud owner of the EQE SUV that day, despite the remaining months on my BMW lease. It was a testament to the trust she instilled in us. As we commenced the paperwork, I expressed a desire to capture the moment with a photo of the car adorned with a bow. Although logistical challenges initially seemed to hinder this request, Marjine's commitment to customer satisfaction prevailed. She ensured that my wish became a reality, reflecting her dedication to exceeding expectations. Leaving the dealership that day, I departed not only as a satisfied customer but as a loyal advocate for Mercedes-Benz of Pompano. Marjine's exceptional service and warm demeanor had not only secured my patronage but also guaranteed that all my future automotive endeavors would be entrusted to their capable team. To Marjine, I extend my heartfelt gratitude for her professionalism and friendly demeanor. Her kindness and dedication have left an indelible impression, and for that, I am truly thankful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Purchase of a Benz
byon 02/24/2024
It was a wonderful experience with Bob. He was very courteous and we are very happy with our purchase!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5 year service
byon 02/19/2024
Outstanding customer service making all arrangements and performing on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying a pre owned car
byon 01/14/2024
They did a good job on the paint and leather that were damaged but they didn’t know nothing about the car saying it wasn’t their brand. This 50k BMW car shouldn’t have been sold by a Mercedes dealer and since they are part of AutoNation it should have been transferred to a AutoNation BMW dealer. This way I would have received all the needed information about it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
No service
byon 12/13/2023
My car was there from 9:00 until 19:00 and was not even touch
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Always a great experience
byon 12/11/2023
Anja is a wonderful listener and communicator who makes the whole service experience an A+
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Armando is excellent
byon 12/08/2023
Armando make the entire service process simple and painless. Thanks for being such a great adviser
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
FAIR, FRIENDLY AND FEEL GOOD EXPERIENCE
byon 12/01/2023
As a female, who started in the car industry in sales, and worked my way up to management, I found Mercedes-Benz of Pompano, to not only treat me professionally, but respectfully, and made my buying experience a pleasure. From start to finish, they listened to my needs, and made the transaction easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Battery and Window Switch
byon 11/28/2023
I was very happy with the prompt and thorough service I received on short notice. I also purchased a couple items from the Mercedes merchandise store. I look forward to making this my primary sales and service Mercedes store. 5 Star Rating Review!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Really - No pressure and gets it done when promised
byon 11/24/2023
A great dealership is only as good as it's follow-up service. All my maintenance and even minor issues have been handled without issue. I personally used Brad Markoff whom I think is the best service writer I've ever had and this is my 4th German car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Effective and Efficient problem resolution.
byon 09/30/2023
Appointment to see vehicle was made quickly and in a very short period of time. When the vehicle was brought over, the problem was diagnosed quickly. Repair (tire replacement) was performed effectively and efficiently and vehicle was ready in the timeframe promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Always a good experience!
byon 09/25/2023
The service provided was the replacement of my car's battery, they were very kind during the whole process. I always recomend them and also take some time to leave a review to them!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
THE LOWEST SERVICE I HAVE EVER HAD IN 20 YEARS
byon 08/30/2023
I am shocked how low Mercedes Benz went in their service and personnel quality. The service advisers are tuned up just on one thing - just how to rip you off and have NO professional knowledge whatsoever. I brought my CL55 to Pompano Mercedes Benz dealership with suspension problem, though I have installed four new shock struts a few month ago, the problem was with a suspension line. The service adviser Bradley Markoff kept my car for a week did not give me a call even once, I was communicating with his answering machine, though he never called me back. He did not even once send me the estimate to my email, though I asked him many times, because the links he was sending to my phone did not open, and if they opened once then they would expire and disappear and you would not be able to refer to those numbers in the links with the estimates. This is some kind of mechanism, which is set up to create all possible conditions to rip you off. Bradley Markoff was communicating with me by test messages only, he could not explain the right solution to my car's problems. When I agreed to do the repairs he immediately increased the estimate price by $500 and when I wanted to refer to the numbers in the estimate, the link with the estimate had already expired and would not open, so I could not show him that the estimate was a different number. When I agreed to pay $7544 for the repairs he texted me that I have to pay in advance and that he would give me bank transfer instructions, this is unheard of for any dealership to force a client to pay for repairs in advance and through a BANK TRANSFER, not even a credit card?!. This is unbelievable. I could not take this kind of humiliation and ethical insult, so I refused to do any repairs and picked up my car. I told him that I would contact his manager and file a complaint, his response was that the service director Joe Viola advised him on every single step he made in my case. He gave me back my car dirty inside and out, with irrecoverably damaged battery, though I drove the car to the POMPANO MB dealership with a newly installed battery. I will never ever, ever buy or go to any Auto Nation Mercedes Benz dealership again.This is a monkey-business what they do. This company is going down, falling as a rock with regards to the service quality and the personnel which works there. These people have no moral, no professional ethics, no knowledge of the subject, no proper training, all they think of is how to swindle, dupe and rip you off. SHAME ON YOU AUTO NATION AND MERCEDES BENZ!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Excellent Service
byon 08/30/2023
Everything was done on time and help was given on my new cars multitude of new switches to me. Would highly recommend
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 08/24/2023
Pleased with the service at MB Pompano. They do the work when it’s booked, provide updates as they go and finished the work quickly. Much better than some other MV dealerships I used to take my car too.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great for Service
byon 08/23/2023
Ilija is a great service advisor and always updates and helps me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Doctor
byon 08/01/2023
I have had two appointments to file remove rim’s scratches And lost several hours from 8 am to 4 pm On August 8th 2023 And it was not done
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments