Service Reviews - 116606

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Dealer Service Reviews

Service Rating: Updated! (Previously 0.0 Star Rating)

Unethical, Unprofessional, and Disingenuous Service Personnel.

Written by rhm3biz on 03/11/09 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? NoUpdated!

Beware of this dealership... Some of the personnel who work in the Service Department will misrepresent themselves over the phone as trained & certified mechanics, when they are not... They will even give you mechanical opinions and advice related to your vehicles issues, although they are not properly trained to do so... This is completely unprofessional, unethical, and probably ille Additionally, after having your vehicle repaired for one issue, another will mysteriously appear the next day... This happened to me. Within 24 hours of picking-up my vehicle, after having the rear passenger electric power window fixed, the electrical engine cooling fan would not shut-off. This fan had worked properly for the entire life of the vehicle. Yet, within 24 hours of having the vehicle in Massey Yardley's service center it suddenly was malfunctioning...? I find this to be more than a coincidence... And, I do not want to even begin to describe the poor customer service that I experienced over the few unfortunate days that I was in contact with this dealership... My advice is to avoid this dealership at all costs...

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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the service dept has gone from bad to worst. Lack of professional help. Your mechanic Frankie needs lessons in dealing with the public. Because of him I will not bring my car there anymore. Where is your mechanic Vako? He was the best.

  • By petty21
  • on 05/04/2014
  • 04:00:52 PM PDT
  • (dealer response)