Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Pembroke Pines
Great Honest Service
byon 04/09/2024
It's been a while since my last vehicle purchase and what I found on this Dealership was what I expected, goid honest quality service, compared to other places where I felt been lied and a front show to make me buy something I though was not what I was looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Honest Service
byon 04/09/2024
It's been a while since my last vehicle purchase and what I found on this Dealership was what I expected, goid honest quality service, compared to other places where I felt been lied and a front show to make me buy something I though was not what I was looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mrs.
byon 03/26/2024
What started off as a regular call and a few text messages turned out to be a sale and part of becoming part of the Autonation Family. My experience was great! I am so glad that Ernesto Lluis was my Sales Guy. He was extremely helpful and never did I feel as if he was only there to sell a car. He gave me options and explained what was good and what I should avoid. A rating doesn't really go as far as it should, Ernesto deserves a 100 star rating!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Upfront and Honest!!
byon 03/25/2024
Hospitality at its finest !! Bernard you are the man!! This was the fastest and easiest car purchase I have ever experienced. Bernard was very knowledgeable about the car I was buying. I already came in with my "car salesman" filter, but I didn't feel like Bernard was trying to "sell" me on anything making me very comfortable. He was upfront and honest, which I knew because I had already done my own research on the car and price. Thank you my friend !! Came as a customer ; Left as a friend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Horrible
byon 03/17/2024
The experience was less than stellar, too many broken promises and no matter how many issues were brought up, my claims were dismissed, the only reason I took the car is because of affordability and you need a car in FL. I have tried to contact the dealer and no one reaches out going on 4 days now - 2 weeks after the purchase. They are terrible and I do not recommend ANYONE go, regardless of your tax bracket or need of a vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Great Job!!
byon 01/26/2024
Andre Brown assisted me in purchasing a very nice vehicle. He was patient and informative. He worked really hard to get me a good deal. Go in and ask for Andre, he will take care of you. Tell him Kadine Sent you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Heartfelt Appreciation for Exceptional Service by Alberto
byon 12/13/2023
While it took a bit longer than expected—over 30 days—to diagnose the problem, I want to highlight Alberto's unwavering dedication and professionalism throughout the entire process. His commitment to resolving the issue and ensuring my satisfaction was truly commendable. Despite the extended timeframe, Alberto remained patient and went above and beyond to address my concerns. His expertise and willingness to assist were evident in every interaction, making the overall experience positive despite the challenges we faced. Alberto's exceptional customer service skills and genuine care for resolving issues reflect positively on Auto Nation Dodge . I believe his commitment to customer satisfaction sets a high standard for service specialists within your organization.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Low pressure tire signal
byon 12/12/2023
I made an appointment only to be told can’t be serviced due to high demand of auto repairs during holiday month.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
warranty customer
byon 12/11/2023
I bought my RAM truck at AutoNation not taking into account the quality of their service department. The first time I brought my truck in for service on Dec.30,2022 it took over 30 minutes to get someone to even check me in. Last Thursday Dec.7 at 8:00 am I brought my truck in for scheduled warranty service . I was pleased to see they hired more service advisors and was checked in immediately. The problem That I am having is that both my side view mirrors are chattering when I close them. I was told that a full diagnostic of the electrical system would have to be performed and that it would be two to three days before they could even look at it and a loaner could not be given until a diagnosis was made. I finally picked up my vehicle on Saturday afternoon because I needed it and it was not even looked at. The service advisor said it would be looked at on Monday, so I said I would bring it back on Monday morning but was told that I would lose my place in line. Needless to say I am not happy. Seems to me AutoNation CDJR Pembroke Pines cannot honor the warranty on the vehicles they sell.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Service was fine, but wait is constantly an issue
byon 12/07/2023
I have gone to service my car 3 times at the Pine's Jeep location and each time the wait is worse. I make an appointment, arrive at my appointment time, and they check me in 90min+ later. I do not understand the point of an appointment if no one is going to adhere to it. Every time there's a different excuse on why *this* time is different, but i can't possibly be that unlucky. If the service wasn't included in my lease, I woud not go. They have no respect for your time.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
5-Star Service
byon 11/23/2023
I took my Jeep Wagoneer in for service due to a recall. I didn't have an appointment but my Service Advisor, Kristen Gomes, checked and found they had availability but I would have to leave the car until the next day. A loaner car was provided with no hassle at all. On the following day, AutoNation called to inform me that my vehicle was ready for pick up. Really appreciated the care Kristen provided by first remembering us, she wore this big welcoming smile as she greeted us, she took care of all the paperwork and provisions that went along with the reason for our visit and she even had our vehicle washed and tires shined, it looked like a vehicle in the showroom. We can't thank Kristen enough so you know we will be returning to AutoNation for future auto needs and services. Thanks Kristen! Thanks AutoNation!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service for My 2014 RAM 1500 Truck
byon 11/23/2023
I have had to take my Truck (RAM 2014) 2 times for repair in the last 5 months. The first time it took 2 1/2 months before they got to it. Once I got it back within less than 500 miles I have had to return it for repairs for the same thing again. I was told that they were going to get to my car within 7 days. 2 weeks have passed and nothing yet (Wonder Number 2191). I ask for the person that has all the details concerning my truck to call me at certain days that he also agreed and I ALWAYS have to call 1 or 2 day AFTER the fact for an update. I already called Dodge Corp and I have 2 confirmation numbers (87521272) reporting what is going on with you guys. I am waiting for the result of the diagnostic so I can send it to Corporate. The issue with my truck is that RAM are guaranteed the engine to be good for 250K to 300K miles. Mine only has less than 38,000 and it's useless. I paid over $4,000 and now who knows how much it will cost me to fix it again!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Very nice dealership!
byon 11/15/2023
Ask for Ernesto when you go here! He definitely deserves a raise! Helped and worked out the numbers with me so I could drive off the same day! Thanks for everything
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dealear feedback need to improve
byon 11/15/2023
Associates are doing amazing job. This feedback is for service appointments and timeframe to complete job. Oil change and rotation 3 hours 🥲
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Advisor
byon 11/12/2023
Service advisor very Professional, knowledgeable and excellent service experience. Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Needed just a bit more.
byon 11/02/2023
I came for tire rotation and oil change. My tires were rotated however they did not spot that one of the tires had a problem. Also, after everything completed, dashboard registered a problem with auto stop. Was told that it would take four hours to read what the problem would be. They should have reported any problems that may need attention for future visit.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Sales Service in South Florida
byon 10/29/2023
One of the most gratifying and special experiences purchasing a new vehicle. Usually buying a new car is time consuming and daunting but this dealership listens and works with you to find you your perfect vehicle within your budget, in terms of price and spec limitations. I went to many dealerships in Dade and Broward trying to educate myself on vehicles, pricing, and negotiating at each; only this dealership dealt with me honestly with no games. My salesman was Miguel Hecheverria. He was always available to answer my questions, reliable and honest. In the financing dept Grace Giraldo made the final financing experience easy and she took the time to explain everything to me. This dealership will be the only one my family and I will go to moving forward. If you are in the market, go to this dealership who will not waste your time and will not try to trick you into things you don't need or want. All the posted positive reviews on this dealership speak volumes on how the team works hard to keep their customers happy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Worse service Stay away
byon 10/27/2023
I have been using their services in 2019. Everything was always great. However this year the experience has been absolutely horrible. First visit: old batteries that were replaced and pieces of the exhaust system in the motor that keeps fume from going into the cabin were left inside the vehicle and not installed back. We had to take the vehicle back and had them correct the issues. 2nd visit : Engine light came on . After a week they were not able to give a diagnostic in order to move forward for repairs nor a date certain on when the diagnostic would be completed. Everyday was a different excuse as to why it was not done. After a week of waiting the service advisor was honest enough to tell me that they only had 3 mechanics and too much work. That was enough! Stay away from the dealer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
New car
byon 10/16/2023
Yea the best place to get a new car They are a Great company and Value deals
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jeep Compass 4x4 2023
byon 10/11/2023
My Jeep is amazing and the team at Auto Nation was unbelievable knowledgeable and helpful every step of the way.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very disappointed
byon 10/06/2023
To start the appointment situation was a mess, there’s no list of appointments and walk ins! They do not know why I was there for even tho I do the online check in on time! When they “finish” supposedly doing the work shows on the invoice they give me I check it was a tire rotation on it. By my surprise the tire I mark was in the same side! When I asked them the person in the check in told me Yes is there and I td Him, well it was not done because I mark the tire and it is in the same place! Very disappointed because how i know that the oil change was perform as they said they did??
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Horrible service department
byon 10/05/2023
I went to get an oil change had an appointment and my light was on for the rear axle. They made me wait there for five hours. They forgot about me. I kept asking and they said my car was in service and they misplaced my car and never came to me and told me anything I thought my car was getting fixed, they could not fix my car and they gave me a rental and when I went to the rental place they didn’t have any cars and I had to miss work very poor service department. They said it would take one hour but it took 5 1/2 hours.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments