Mercedes-Benz of North Palm Beach
Customer Reviews of Mercedes-Benz of North Palm Beach
Salesperson
byon 10/26/2012
If you go to Mercedes NPalm Beach be sure to ask for Eugene D. Eugene is by far the best salesperson we've ever dealt with. After 46 years of marriage we've dealt with many and Eugene is the first we look forward to handle our future purchases. Manager Steve K. worked with Eugene to get us what we believe the best deal possible. Overall a great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
"Not" About Customer Satisfaction
byon 11/11/2009
I recently purchased a car @ Mercedes of North Palm Beach. While the initial purchase went smoothly, my experience quickly turned sour soon after. I took delivery on a Monday evening at approx 7:00pm. By the next morning I decided that the interior color would not work as it was pure white and was already showing marks. I called the dealership at opening bell the next morning and asked if it would be possible to trade the car in for a "like car" with a different color interior. I agreed to pay any difference if they found a car with additional options. They agreed to find me a new car. Imagine my amazement when they contacted me to say they had found the car and would be charging $2500.00 for the privilege of changing colors! After speaking with their home office it was reduced to $1500.00. As I really was in a bind I took delivery of the new car (along with a very negative opinion of their dealership) I have since spoken to several car dealers, along with several potential customers who were shocked & appalled that Mercedes of North Palm Beach would charge such a premium when it really cost them nothing to make the transfer. Nothing to have a satisfied customer who would spread the word on how Mercedes had gone above and beyond. But this was not to be. Earl Stewart (a local Toyota dealer) even addressed the matter on his weekend radio talk show. Is the money really worth the negative impression the dealer now has earned? In today's economy can you really afford to treat a customer this way? Word of mouth is as strong as any commercial, was it really worth it to them? I guess so!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
