Palmetto57 Volkswagen

by Jennifer Gibson on 10/16/2021

Normally I don't waste my time writing reviews, but I feel I had to with this one. I am only giving 1 star because 0 is not an option. If you can please avoid this dealership specially because of general sales manager Yancarlo Garcia, the nastiest sales person I have ever had to deal. He basically threw me out of the dealership just because I did not agree with the numbers he gave me, he just turned his back on me and walked away before I could say anything, I am sure if it was a man standing in front of him he would not have acted that way. Not only that, I called before hand to see if they had the car I wanted, so that I wouldn't drive from Homestead to Hialeah for no reason, I am a nurse and I had worked the nightshift the day before and I did not want to make that drive for no reason, but when I got there they said they had just sold that car and the system had not been updated. I do have to say the other sales staff like Fermin and Luis were nice and helpful, however just because of Yancarlo Garcia I will never do business with this dealership as long as he is part of the staff.

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by Ashley H on 03/02/2021

Took my old Passat in for service, but unfortunately what needed to be repaired almost exceeded the value of the car so I declined the service. Danny Tano helped get me into a 2019 Jetta with all the bells and whistles, as well as assisted me with lowering my car insurance rate and deferred payment. He worked with me when I was in a very difficult position personally and financially, and I feel like he had my interests at heart as well as those of his employer where all parties walked away a winner. I will absolutely be referring people to Palmetto 57 to purchase their next car, and I’ll be sending them to Danny for the best and most honest sales experience I’ve had when buying or leasing a new car. Thank you Danny! **Edit** I have to change my 5-star rating to a 1-star because I have been trying to get in touch with someone from the dealership for over a year because I was given my car without an owner’s manual or my extra car key, but I have had no success. I text Danny and he says he’s sending my key and manual, but then there’s no follow through. I email the dealership every few months and have never heard back. At this point I’m going to have to mask up and come down to the dealership to try and get answers in person, and during this pandemic that is not at all desirable. I will be stalking them until I get my belongings, and I’ll be taking my future business elsewhere. **Second Edit** These geniuses filled out my registration (which they never gave me along with my missing owner's manual and second key!) with the WRONG ADDRESS! I cannot renew my car insurance without paying all of these stupid fees and filling out forms with the county because of their incompetence. If I could turn this damn car in today and do business with another dealer, I would RUN to do so. Never ever ever again! Buyer more than beware with these folks.

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by Raquel Sultan on 12/05/2019

I had the most horrible experience at Palmetto57. I got hit with hefty hidden fees after I leased my Jetta even though I was reassured that there wouldn't be. I tried calling multiple times and left multiple messages and NOONE had the decency of returning my calls. I DO NOT RECOMMEND this dealership to anyone.

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by luciak18 on 03/03/2018

HORRIBLE SERVICE! Francisco (the seller) was great, very respectful and attentive to details, however, he is not being helped by the unprofessional treatment we received from the managers (Jesus Espinoza and Miguel Acosta) they were both rude. Jesus treated us like he was making us a favor and Miguel was more focused on going home than to answer our questions. Honestly, I didn't leave because I had waited for 4 hours already to get to the signing point and I just didn't have time to start over in another dealer, but I wILL never go back to this dealer.

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by KeithD69 on 05/06/2017

It was a great experience from beginning to end and Francisco and Johni were great to work with. They are good assets to your company.

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by Arelys_1963 on 04/27/2017

My sales person extremely accurate and fast with the process. I have been leasing from VW since 2005 and it has been my best experience ever.

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by Zurelys on 04/06/2017

How nice and resourceful my sales agent was. I loved how attentive to my needs they were. I also liked how hard they worked to get me the extract car and in the color I wanted.

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by ASicilia on 04/05/2017

Fast and easy to do business, to the point, no BS, sales person (Andrew) was helpful and financial guy (Phillip) was also easy to work with...... Parking for clients could be larger. Show room is small.

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by mikeje305 on 11/16/2016

my salemans,curtis kenelly was great,he made us feel right at home, very fast service and he didn't force to make a sell to us.

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by BarbaraAnneRod on 09/27/2016

Extremely nice and it took an hour tops! Everyone was very helpful and I got the car I always wanted at a great price

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by Derrick_K on 09/08/2016

For the most part, everyone dealt with me in a professional manner. The staff and salespersons were courteous and respectful. While I was waiting for Danny, the sales professional that I ultimately leased my vehicle with, other sales professionals walked up to me to ask if I needed assistance. I never felt that I was ignored. Danny was very pleasant. Philip was very helpful about getting my copies of paperwork I requested and even put the mats in my car later that week.

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by Taneka55 on 09/07/2016

Excellent service, Positive, and good communication, great experience , Easy going, Answered all my questions, and concerns promptly. I would most definitely recommend anyone who is looking to buy a car to palmetto57 dealership they are the best. I want to thank Mr.Edin Colon for helping me get back on the road with my new 2016 Volkswagen Passat I really love my car. I want to say thank you to all of you at Palmetto57 dealership you guys are the best.....

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by Maritafe on 08/03/2016

Easy going people, not hard push in any direction, answered all my questions. Many vehicles available to choose from, great test experience.

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by jllanes32 on 05/24/2016

The manager Lemay Martin was great. He greeted me and recommended Danny Tano to take care of my car needs. Danny was super helpful and explained everything about the car. Yano was super efficient and friendly. The whole experience was top notch. It was my first time dealing with Palmetto 57 Volkswagen and I will definitely use them again and refer my family and friends as well.

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by Kev_Chas on 04/22/2016

The car we found online was exactly as advertised and we were given a very fair trade in price for our current vehicle. Humberto took excellent care of us.

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by Wavy_Living on 04/07/2016

Curtis was professional welcoming and effectively made the experience of purchasing the vehicle comfortable. The financial representative was helpful, knowledgeable, and easygoing. The overall combination of both those guys made for a great Saturday.

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by carnewdeal on 03/19/2016

Everybody, especially the seller, treated me with respect and kidness. I am very satisfied with everything in general. I definitely would recommend anyone in the future.

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by NTirado on 02/16/2016

Amy Palacios was knowledgable, calm and friendly. She did made me feel very comfortable buying a car and went above and beyond for me. Couldn't ask for a better experience.

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by RedJetta16 on 02/12/2016

Sales rep was accommodating and once we got down to business there were no games. We agreed on the price(best I found after talking to a few dealers) and proceeded to close the deal.

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by wastedSunday on 02/13/2013

Nothing but lies at this dealership! Over the phone gave me a price that I knew was not possible for the lease I wanted. I was expecting the price to be about $50 more per month. I wanted to turn in my old VW lease and get a new one and i had pretty good idea of the price. I get a call on Sunday from one of the sales guys (don't want to give his name because they are all [non-permissible content removed]). I really did not want to go since it was a Sunday and pretty far away. The guy assured me that he could get me the Tiguan I wanted for a certain price. I told him over the phone all the conditions I had, turning in my lease and paying nothing down. He said I'll talk to my manager and I will call you back. He calls me back that everything included he would get me the car I wanted at that price. Still having doubts and not wanting to ruin my Sunday I call him back with all my conditions and ask are you sure I can get it at that price. His answer for sure come over. I go over and all the typical car dealer crap begins! I just want to see the price on paper! He brings out the car we wanted and parks it in the front. Then goes lets go for a test ride. I tell him i don't need one just want to sign the papers. Then the dog and pony show begins! He has to talk with the finance guy. My wife and I wait around for over an hour. The finance guy comes in and the price is over $150 more that what I agreed to. I get up pissed off and tell them wasted my Sunday and leave. The sales manager calls me on Monday. He says he is going to run some numbers. and never calls me back.

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by bugyluv on 01/20/2013

I was told that a car (2010 VW beetle, red exterior, white interior, black top, 5,213 miles sold for $17,991) was still available but in reality was already sold. After driving one hour in traffic, I get to the dealer and see that the car is being taken away. I asked the sales man and he tells me that someone from Tennessee had previously placed a deposit on the car but they didn't know if the deal would go through. If this is not false advertisement I don't know what is...Meanwhile, even after the car has been sold and taken to Tennessee, it remains in all the online car websites as if the car is "still available". I will give them one star because the manager told me he would look for a car similar to the one I went to see and was told was available.

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