Customer Reviews of AutoNation Ford Miami
Maverick purchased
byon 02/20/2024
Friendly staff that made the purchase process easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Auto nation
byon 03/08/2024
I had an amazing experience in this car dealership-- everything went perfectly.Very nice place,very clean, staff is very polite and attentive.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Not a good place to take your car for repairs other than regular oil change
byon 02/26/2024
I took my car there because it was shaking while driving between 50 and 60mph and also when you push it hard and they diagnose a bad CV Axle, they change it for the first time. After that, the car was worse so they replaced it again (2nd time). but it was so bad that the car could not be driven (was leaking) so they changed it a third time (3+ months waiting for the part with the car in the dealer and driving a rental during that time) After that third time, they said it was fine. I took it and was driving well, but after a couple of days I took a look at the Axle and it was leaking. I went to a different dealer and they told me it needed to be replaced for the 4th time, and they believe the previous dealer didn't change it at all. Long story short, I'm not going there ever again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Maverick purchased
byon 02/20/2024
Friendly staff that made the purchase process easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dissatisfied Customer ***AutoNation*** Miami Used Car Sales
byon 02/02/2024
I have been trying to purchase a used vehicle from this dealership for three weeks. As an out of state buyer the car was to be delivered. I paid cash of nearly $20,000 two weeks. The sales rep went to on vacation after the sale and things stalled. When Yusef, the sales rep, surfaced. He did mention we were approaching the last day of the month and he wanted to close out his month and for us to accept delivery....Yep you guessed it $$$$commissions$$$. On delivery day (last day of month) we refused delivery because the car was making noises it should not have been. We did not accept delivery. Their service department claims it's been fixed but they seem to not to want to provide copy of service order. Sales rep not being responsive at this point. They have my money, my traded-in car and the car they were selling. I feel like if I was on Judge Judy, she would call me the foolish one for keeping this deal alive.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Ford Service Excellence
byon 12/11/2023
Originally had an appointment with Ford in Plantation. I made the appointment days ahead. A day before, I received a call from service staff, advising me my car would only get diagnosed but not worked on until next week. His mannerisms I looked at another Ford location but was the same. I then got a hold of this location and my advisor was Juan. Not only did he take care of me, he was able to get my car fixed the same day. He displayed upmost professionalism towards me and I will gladly go back to him
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service review
byon 12/07/2023
From start to finish, Manny handled my service appt. He was helpful and gave me up front pricing. No hidden fees and was very attentive with updates, etc. Seamless and pleasant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
[non-permissible content removed]!
byon 12/01/2023
After making my appointment for a rear view camera recall on my Ford Explorer and receiving several messages confirming it, I took off from work and when I arrived at the location I was told that the order was on backorder. I asked for the service manager and he didn't let me talk. In front of everyone he was rude and disrespectful and threatened me to call the police. I asked for his supervisor name whom I have contacted but I am also going to reach out to Autonation Board Members so that they become aware of the atrocities happening at this location at 57th Avenue.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Easiest car purchase ever
byon 11/28/2023
Yusif was amazing! Best car buying experience we ever had. Literally did all the negotiating online, walked in, signed all the paperwork and drove away in our brand-new truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Took care of the problem
byon 11/27/2023
Bought a used car and it was found to have a brake problem. They immediately took the car and put it in for full repairs as well as gave men a rental car while I wait for the car to be finished. A+ service and care.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Helpful & Quick
byon 11/14/2023
The service was great. I was assisted with kindness and my car was ready within a timely manner
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GREAT SERVICE
byon 11/11/2023
FRIENDLY STAFF, AND GOOD SERVICE
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
F350 Service at Autonation Ford
byon 11/07/2023
Excellent service anytime I come here I am treated with respect and professionalism. Best Ford service center around!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Cambio de la bomba de agua
byon 11/05/2023
Muy profesionales
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/25/2023
Edmunds, hizo un excelente trabajo, dandome toda la informacion y recomendaciones que necesitaba mi vehiculo,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Honest Salesman and Negotiation
byon 10/24/2023
Walked in to look at a new Lightning and get a value for my trade in. I worked with Richard and from the start he promised they would match the online price, which they did. There wasn't the usual back and forth negotiation, instead I asked them to match online price and told them what I wanted for my trade in and they came very close with their offer. We came to a quick agreement thereafter and I drove home my new Lightning that night.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Truck purchase
byon 10/13/2023
Relaxed environment, pleasant salesman no pressure. Good quality truck with right price. Will do business again. Thanks for the experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Could have been 4 stars….
byon 10/13/2023
Purchased a used 2013 Audi from this dealership claiming an inspection was performed! Well, I had my own inspection done at a service center and found that the oil level was less than half and not changed and the brake fluid was old and dirty that needs to be flushed out and replaced!. Needless to say I was not happy with this so folks do yourself a favor and have your car inspected if you buy a used car from this dealership!!!! As for the sales end of the deal, Jose and Terry were both professional and awesome, thanks guys!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Car Buy
byon 09/26/2023
the try to slam you with a $995 dealer then take it off to only try to slam you with a ridiculous interest. now, i understand if i had bad credit but once i addressed it they magically found me a lower rate
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Vehicle Service Experience
byon 09/16/2023
The service tech was very knowledgeable. He helped me with the service of my vehicle. Thank you Orlando👍🏼
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 09/14/2023
Thank to Luis Lopez and Chris Gonzalez for the amazing experience!! They were very helpful and understanding! Great service, friendly staff overall a very satisfying experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Seamless Service
byon 08/28/2023
I had a great experience bringing my Ford to Autonation. I was quickly served when I arrived at the dealership and paid what I was quoted within a timeframe that was reasonable. Picking up my car was a breeze and everything was fixed at higher quality than was expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments