Customer Reviews of AutoNation Chevrolet Doral
I bought a brand new Chevy Silverado
byon 04/02/2024
Pedro Din helped me through my process, very nice and smooth process, he was very knowledgeable. 100% recommend to ask for Pedro Din When you go to get your car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I bought a brand new Chevy Silverado
byon 04/02/2024
Pedro Din helped me through my process, very nice and smooth process, he was very knowledgeable. 100% recommend to ask for Pedro Din When you go to get your car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lease
byon 03/31/2024
I had 2 leases that were due in July 2024 and Rahel was able to help me get 2 new leases. The transactions were very smooth and without any complications. Will keep going to Chevrolet Autonation Doral.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great buying experience
byon 03/07/2024
My experience was great. Alex our salesperson and orestes in financing did an amazing job. Seamless transaction
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
What is customer service
byon 03/06/2024
Terrible experience. They hang up on you when you ask to speak with a manager and tell you that you need to send your complaints/concerns/issues to the person that sold you the car. That doesn't make sense. The salesperson doesn't know anything. No one ever answers the phone and they treat their customers like garbage. They have me riding my car with an expired tag and they continue to give me the runaround on my previous tag they were supposed to transfer over a month ago.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
Agradecidos por la atención recibida
byon 02/27/2024
Estamos muy contentos mi esposo y yo por la atención recibida por parte de la señora Estefanía y el señor Jorge Félix fueron amables y muy profesionales
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Service center has terrible communication
byon 02/01/2024
My vehicle had catastrophic oil leaks. After a day they gave me a quote and let me know the part needed was on back-order with no known estimate of when it would be available. I let them know I would be in the market for a new car and was in no hurry to complete the repair. It became a nine month ordeal. I expected a least some sort of communication from them. I got NOTHING. I actually had to visit the dealership once a month to check in because I would receive absolutely no updates. No responses to phone call messages left on the machines of the service advisor or manager. After about the 6 month mark I spoke to the manager (Sheldon) directly and he assured me he would personally handle the issue. He shook my hand and I left. One month later of no communication I come back and see him again. He tells me "I forgot, that's my bad." Completely unacceptable. More promises and more terrible follow up. On the next visit I finally asked them to find the part via different methods if necessary. The entire time they could have offered the option to source the part from a non-OEM source or a junkyard if need be. Instead they chose to let the car sit in the lot for 9 months where is suffered bumper damage, a missing visor and a spill of an unknown liquid in the back seat. Also they returned the car to me with the passenger fender liner missing. All things that they fixed for me for no cost but had absolutely no reason to happen in the first place. The service department never made an effort to apologize for the terrible service. They charge a premium price and to deliver a sub-part experience. For example, when I initially turned the vehicle in, I wanted the quote for the repairs but my service advisor was off for the weekend. I asked for quote and was told that only my specific advisor had access to that information. Instead of finding a solution, they told me I had to wait the weekend. So instead of making my car purchase at this dealership, I took my business elsewhere.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
2 Comments
2024 Rocket
byon 01/31/2024
Out of all my car buying experiences, this one not only met my needs and wants but exceeded them. My sales person Luis Guevara was able to answer all my questions, negotiate princing and was responsive/available. I commuted from Orlando to Miami and had to head back for a wedding. Luis and the financing manager made sure everything was ready for me to sign, the car was ready. Over all 5 stars. I would give 10 if I could. I will definitely be a repeat customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Autonation Chevy Doral
byon 01/05/2024
I am so happy with my Jeep! I purchased it from AutoNation Doral, but I owe it to Estefania and Mandy who made it happen and brought the jeep down from Pines so I can see it. I am usually not a used car kind of gal, but the jeep was in mint condition and they made the process as smooth as possible. Very grateful for these two peeps who I can definitely see myself doing business with in the future. Thanks y’all!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 12/08/2023
Great service very friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr
byon 12/08/2023
Service advisor was super kept me informed on the progress and told me that the part to complete the work would not arrive for 2 weeks and that she would call me when the part arrive to schedule the repair
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent
byon 12/07/2023
My family and I were treated like royalty
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Used Car purchased via internet sales
byon 12/07/2023
Purchasing used car strictly online without seeing it in person with Doral AutoNation was easy; the internet sales team was professional, very quick to answer all questions/concerns & provide detailed videos with additional pictures of the vehicle on a lift in the shop. The dealership rating is based on the transportation of the SUV from south FL to north FL. The delivery service showed up 3 days after initial pickup & originally stating themselves for a next day delivery. The delivery it showed up a little after 9pm & had approximately 300-400 miles more on the SUV than the original sales invoice stated from the dealership. Unsure on where these additional miles came from & the time of night on an ‘As-Is’ car sale I cannot justify giving the dealership anything other than a good/fair rating.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 11/20/2023
They were very quick for the car service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Primer servicio a mi nuevo carro
byon 11/04/2023
Excelente, le recomiendo el lugar , el señor Marcos realizó su trabajo muy profesional durante todo el proceso de servicio, recibió mi auto y me proveyó toda la información de forma inmediata. 100 por ciento recomendado.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
SUPERB SERVICE - FASTEST CAR PURCHASE IN 50 YEARS
byon 10/17/2023
A most pleasant experience with no pressure. Knowledgeable salesperson, Deyvis Fernandez, who did his best to complete the transaction in record time. Much appreciated.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Review of leased car.
byon 10/13/2023
The sales consultant was professional and knowledgeable. Excellent experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Vendedor
byon 10/03/2023
Gracias Juan Carlos por toda tu ayuda y buen caracter en todo el proceso de la compra
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BETTER THEN EXPECTED!!
byon 10/02/2023
Very pleasant and quick service. Marcus was great and informative.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Corvette
byon 10/02/2023
I have bought several cars from Autonation Doral, it’s always a great experience, people are always friendly and bend over backwards to help you or answer any questions, and not just before you purchase the car, it’s the same afterwards
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excelente
byon 09/28/2023
Definitivamente un servicio de mucha calidad! El Vendedor muy atento, muy rápido, y eficaz
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change, tire rotation and regular servicing
byon 09/27/2023
Not very happy. Tires were not rotated I came in with low air about 25 psi, Instead of filling up the service technician just reset my tire monitors for a lower psi so the dash light would go out. I did not realize the tire sensor were reset until I drove the miles required for the sensors to record. That was about 2 days later. Oil was allegedly changed but if they weren't even going to put air in the tires during the service check you kinda start doubt if oil and filter were actually changed. Next time I'll be marking the filter to see if it gets changed .
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments