AutoNation Ford Margate

by ARC Explorer on 04/04/2024

I think the title says it all. I was very pleased with the overall experience because all of the above reasons and I really like my new car! Thank you Michele and John.

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by Ewschane on 02/12/2024

Everything went smoothly and offerings were great! Felt Michele took extra care to ensure a smooth time.

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by 360guy$ on 02/08/2024

As new condition, recent service , low miles and great effort to acquire this truck at another Ford dealer. Very satisfied.

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by ChersMuatang on 01/12/2024

Our sales rep, Ray, was kind and honest. It really made the painful process of buying a car so much easier. He has since followed up with us after the purchase of our vehicle and it’s been so helpful. Highly recommend!!

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by Adrienne on 12/15/2023

Everyone I spoke to was very pleasant, which was nice. Special shout out to Dino who ensured I had good service.

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by JLEFFLER on 12/14/2023

Worked with Ray Johnson, he was knowledgeable and very helpful, already recommended a friend who bought F150 Platinum EV

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by Lee Maguire on 12/08/2023

I brought my 2018 Ford Explorer into AutoNation Margate for a "wind" noise that sounded like it was coming from around the windshield or from behind the dashboard. Jose, the service advisor listened to my description and said it sounded like a plastic part at the bottom of the windshield. He took me out to my car to show me what he was talking about. I asked him for a rough estimate. He was reluctant to give me a number but offered $600 to $800, then said $400 to $600, then said, he wasn't really sure. That he could give me a better price once the tech looked at it. We went back inside where he informed me I would be charged $199.95 for diagnosing the problem, then he would call me with the price. I agreed. He called & texted me the next day with a price of $1011 dollars. I asked him in a text if he could give me the part number & name of the part so I could look it up and ascertain if I could make the repairs myself. I felt like it was a reasonable request since I was already into AutoNation for $199.95 to diagnose the problem. I talked with him on the phone later and he told me it was against AutoNation policy to give the part number and description. He was professional and kind but was not able to give me the info. He asked me if I wanted them to do the work or if I planned to pick up the car. I explained to him I wasn't expecting the price to be so high and I wasn't certain I could afford the repair. We talked a bit more, he told me my original concern about the windshield wasn't a safety issue, that I could continue driving the car if the noise wasn't too bothersome. And then asked me, if there was a price I had in mind for the repairs. I told him since he had given me the ballpark prices earlier when I brought the car in, that I was thinking the price wouldn't be over $800. He said he would talk to his manager and get back to me. About 15 minutes later, he called and said they could do $800 and I authorized the work. Approx 2 hours later, he called and said the work was done, I could pick it up. The next morning I picked the car up and paid Jose for the services and thanked him for helping me out. The repair took care of the noise and I was very happy. After I got home, I used the invoice to look up the part and how to make the repair myself. This is the 3rd Explorer I've had. My 2nd one was only 2 years old when it started making the exact same noise. I traded it before it needed to be repaired. I was understandably curious since I had experienced this problem before. And also because Jose, my service advisor, seemed to know right away what the problem was. Anyway, as I researched the problem on the internet, I found out this is a common problem. I also found out the part could be bought for around $200 from a Ford dealer or a little less in the aftermarket. As far as making the repairs, YouTube is full of step by step video instructions on how to make this fast and easy repair. As I do most of my home repairs and a lot of the stuff on my cars, I could have easily done this work in a couple hours or less, which is more or less what it took the tech to do it at AutoNation. Guess my long-winded review can be summed up by a few questions and conclusions. One, it's clear that Ford knows this is a problem by the quick informal diagnostic from my service advisor and also by all the comments on YouTube. Two, I was charged $481 incl tax for the labor to diagnose & make the repair. Based on my research, I'm confident it they could have done it in a couple hours at most, for much less cost. Three, I was charged $314 incl tax for the part. I found a genuine Ford part for under $200 but with shipping it may have been closer to AutoNation's cost. At the end of the day, I can't say I'm sorry I had the repairs done at AutoNation. They dealt with me professionally and did a good job. But I felt like they could have been a little more transparent and honest so I could feel better about my decision to move forward with them. We are a Ford family. My wife drives a 2018 Escape, I've bought two cars from them this dealership, had collision work done twice in their body shop, and up to now, had all of my repairs handled by them. I have submitted this as a positive but fair and honest review with a narrative that qualifies how I feel about the transaction. The service people are excellent (Jose was one of the best I've dealt with there), and I think they do the best job they can given their management direction. But I think AutoNation as a whole could do a better job of trying to keep loyal customers loyal.

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by Richard S on 12/07/2023

I was able to easily set an appointment online, and I received fast service, with pricing up front that was honored. Will use again for the next service milestone.

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by martinP on 12/07/2023

Overall experience was good, sales and financial staff very friendly and helpful. Facility was very modern and clean

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by notirework on 12/04/2023

Had an 8:00 appt. for oil change, tire rotation and balance however didn't get vehicle back till after 3 pm. We asked several times if tires were done and repeatedly told they were. We marked tires prior to service-no tire rotation nor balance.

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by Mike McD on 12/02/2023

Easy to make an appointment and Kevin was very helpful in making sure everything was done correctly as a fleet truck. He gave regular updates.

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by Sean ODonnel on 12/01/2023

Professional and courteous

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by MarieCG on 11/30/2023

Jose was very helpful and understanding. Good service

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by Larry Stamper on 11/27/2023

I have purchase 3 E-Transit vans and a F-150 Lightning and have never been so disappointed in my life with a dealership. I now have 99+ messages showing problems with all of them. These are for a business and we are told they will have to keep them for extended periods to fix all the problems. Each van will lose approximately $1,000.00 per day while they service department makes the repairs. Even worse, I took my Lightning in for a RECALL only to be told there are 6-8 other problems and they are supposed to see if they have all the parts to do the repairs and let me know how long it will take. Margate Ford was very dishonest with me prior to the sales and cannot give me loaner vans. The service "person" said they can only give loaners when they become available from the sales department. Meanwhile, I'm out $1,000.00 per day in lost revenue. They don't care about that part. Right now, I'm at Home Depot picking up all the materials I need to make signs to carry in front of Margate Ford on Copans Road. I will never trust Margate Ford again. They'll promise you the best service in town (Until you actually need it). I believe the lemon law may apply to some of the notifications I've been receiving.

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by Oscar Guerra on 11/19/2023

Jason took care of the transaction from beginning to end! What a true gentleman. Honestly the best car buying experience i ever had!

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by Ana Jimenez on 11/14/2023

The experience of shopping with Thomas Anderson was excellent! which dedication, absolute attention, explanation and clarification of all processes ! Thanks; Thomas

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by P.Charles on 11/13/2023

Tom Anderson and Arturo from Autonation Ford of Margate exemplify professionalism at its finest. From the moment we stepped into the dealership, their expertise and commitment to customer satisfaction were evident. They guided us seamlessly through the entire buying process, ensuring we were well-informed at every turn. Tom's and Arturo's communication skills are unparalleled. They kept us updated consistently, leaving no room for uncertainty. Their transparency and dedication made the car-buying experience not only smooth but enjoyable. The management at Autonation Ford Margate deserves commendation for fostering a team that prioritizes customer service. They orchestrated a flawless process, from application to bank submission, ensuring efficiency and customer confidence. In a world where exceptional service can be elusive, Tom Anderson, Arturo, and the Autonation Ford Margate management redefine the standard. Their professionalism and attention to detail make them stand out in the automotive industry. We left the dealership not just as satisfied customers but as advocates for the exceptional service provided by this team. Autonation Ford Margate, with Tom and Arturo leading the way, sets a benchmark for excellence in car sales and customer care. Also we would like to thank the Director of Sales as well.

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by Jarrett on 11/10/2023

I have the most horrible experience. I took my car to be serviced for A/C problems they said I have the Dealership warranty plus I have extended warranty fine So they said it will not cost me anything fine. They said they have fixed the problem I came in for . Almost in two months I have the same problem with the A/C which they claim they fixed. I took back the car to them which they should have fixed the first time the service guy who is taking care of my car now said I have a different problem which is the Temperature sensor not working so why didn’t they address it the first time and now I have to pay a diagnostic fee and labor which is not covered under the warranty. I won’t be going back there. They are so dishonest,

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by Seth Conway on 11/08/2023

Happy all this work was able to completed in just two days at one location.

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by Jaime Martinez on 11/01/2023

Great experience leasing a Ford Bronco. The whole team was excellent. Roy/ Timur / Vas/ GM- all came together to get us the deal we wanted. Don’t hesitate- this the dealer you should visit.

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by Set2rest on 10/28/2023

The service department fixed my transmission (under warranty) without hassle. However upon receiving my vehicle back there were several issues that required me to bring my vehicle back. Jose and Drew both did a great job of making sure things were fixed the right way. Drew gave me a loaner vehicle and even covered the cost of a new battery as mine died as a result of the truck sitting for an extended period. Both Drew and Jose were fast to respond to any concerns I had and in the end, all is working great! Thank you Drew and Jose for going above and beyond to make sure things were right. Highly recommend!

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