Fields BMW of Lakeland Car Dealership Lakeland Florida | Edmunds
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Fields BMW of Lakeland Sales Reviews

  • 4285 Lakeland Park Dr
  • Lakeland, FL 33809 (map)
  • (888) 629-0649
  • Chat with Dealer
Sales Rating:

Resolved Issue

Written by rickbmw on 10/31/12 09:02:58 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I ordered a 2013 328 exactly they way I wanted and waited two months. Tom S. is a very straight forward sales guy and has leased a vehicle to my Partner. I've even sent friends to him which bought a 5 series and a 6 series from him. Unfortunately, I had a problem with my 2013 328 that BMW is trying to find a fix for - not the dealers fault. I ended up talking to the Service Manager, John and he couldn't have been more understanding and helpful. I ended up talking to the Sales Manager and the GM and they have pleaded my case to BMW and got a FAIR result. Sometimes you just have to talk to Management regarding serious issues - they listened to my point of view and I really felt they understood where I was coming from. I couldn't be happier with the results.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

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Thank you and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did just that for you. Sincerely, Gary Gordon ( - General Manager.

  • By gabmft
  • on 05/22/2013
  • 12:14:23 PM PDT
  • (dealer response)
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