Mercedes-Benz of Orange Park
Customer Reviews of Mercedes-Benz of Orange Park
What Mercedes Benz should be
byon 04/04/2024
The service department is what a MB owner envisions Mercedes service to be. From your arrival to the completion of the work every effort is given to keep you comfortable, informed and satisfied with the expected outcome. My service technician responded to my needs even on weekends and after hours. Could you ask for more?
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
What Mercedes Benz should be
byon 04/04/2024
The service department is what a MB owner envisions Mercedes service to be. From your arrival to the completion of the work every effort is given to keep you comfortable, informed and satisfied with the expected outcome. My service technician responded to my needs even on weekends and after hours. Could you ask for more?
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 08/31/2023
Rodney Rivers did an excellent job handling repairs on my E350. He knows customer service and the workings of my E 350. I highly recommend.
Ted does a great job
byon 03/19/2023
Ted takes time to communicate with customer and give updates as the day goes along. He is easy to talk to and answers questions timely. He made the process seamless. I did not need a loaner for this particular service but I think it should be more widely available for new car owners while vehicle is under warranty. This is from the ownership of Mercedes of Jacksonville and OP. Other dealers in other cities honor loaners to customers which would be a highlight for luxury vehicle owners.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Ted’s the best!
byon 01/09/2023
Engine check light came on while traveling 700 miles from home. This Jacksonville dealership service department was first class in both customers service and workmanship. Personnel were warm and friendly. Ted was extremely knowledgeable with his work providing detail explanation about my warranty coverage and the issue that caused the engine alert to come on. I was back on the road quickly. Thank you Ted and the service staff!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A nightmare
byon 12/07/2022
Be ware of service they do to a vehicle and for some reason they mess up. They won’t assume responsibility for their actions. Especially if the vehicle is no longer under warranty. For me it was a “NIGHTMARE “
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great Job
byon 10/28/2022
Excellent service. Prompt and well done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best dealership this side of the Mississippi
byon 08/30/2022
This dealership gives you the most bang for the bucks. They don't set you up for things that you don't need. And they let you know what you're going to need as well. Going along with all of this is their free breakfast. And I don't have to tell you that getting your car fixed with a free breakfast is the best thing that could happen.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A Long Term Customer
byon 08/24/2022
Ted K, Mercedes Benz of Orange Park, has been my Service Professional for 20 years for good reasons. He is competent, honest, and very professional. I trust him! He treats my cars like his own. It is the major reason why I buy and service my Benz at Mercedes Benz of Orange Park in Florida!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 07/15/2022
Friendly, Knowledgeable and Trustworthy Service Crew. A loaner was provided and bonus, a nice meal at the cafe. Would definitely recommend Rodney if you plan to schedule your next service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best in Customer Service
byon 06/14/2022
Ted is instrumental in relieving stress when experiencing unexpected tire repairs. He explained the condition of the defect and what caused it and my repair options. He helped me reduce unnecessary costs and get an optimal repair remedy. Thanks Ted for easing the pain of unexpected costs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
MBOP Service
byon 05/05/2022
Service Advisor Rodney Rivers’ personable customer interaction was very much appreciated during the extended period that my vehicle was being serviced. Great job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Top Hat Service
byon 03/28/2022
I have used this dealership going on 18 years Ted Kepreyos is the most efficient service Manager on the planet co- teamed with Jeremy out in the shop, reliable, fair, honest As long as I have this team, I will go to No other dealer/ service!!! Go here only if you want the Best
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
#1
byon 03/03/2022
They have been taking care of my 2009 Smart Car for its annual checkup every year since purchasing it there new in 2009. They offer complimentary valet service which is such a plus in today’s world. The driver, Tony, is beyond friendly, & a delight to visit with. The service manager, Ted, is always very informative & personable. I have trust in him. Great service both in the service department & in customer relations. Thank you Ted & Tony !!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rodney at Orange Park Mercedes Benz
byon 02/23/2022
We walked in without an appointment today at the dealership. We were assigned to Rodney who was extremely polite. He took his time and explained the work needed and approximately how long it will take. The work actually was completed a bit sooner , which we were very happy about. Thank you Rodney for your help.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
S65
byon 07/27/2021
Completely awesome service department, Ted K has been my service advisor for years and he and his staff are the epitome of professionalism and competence. I would not take my MB anywhere else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ted is the Best
byon 07/09/2021
Ted in the service department goes above and beyond to make sure you feel the Mercedes Benz experience, always the focus on you and it works very well
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Right on time!
byon 07/06/2021
Service reception was timely and friendly. Service writer Ted was very friendly and efficient. Ted took time to keep me posted as to progress and was a great ambassador for Fields automotive. Waiting area is excellent with small restaurant with good food. Pleasant experience. Cheers
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
customer
byon 06/29/2021
rodney river was excellent he took care all of my problems very professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fields automotive
byon 05/28/2021
Service advisor does a very efficient joy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service people
byon 05/22/2021
The service from this dealership is exceptional the people go out of their way to make sure everything is done just right...
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My experience
byon 05/19/2021
Thank you Andy Trowbridge for your total understanding and assistance. I spend my time driving back and forth between NY and Florida. However I finally sold my home in NY and was driving to Florida for the final time. I spoke to NY Mercedes for an appointment to have the 50k A3 service done before I left NY but the could not do it because of overwhelming appointments for an airbag recall. I called Orange Park and spoke to Andy Trowbridge and explained my situation and advised that my 2017 E300 would have 51,100 miles by the time I drove the 1060 miles to Florida arriving late Saturday night May 15. He listened and responded and stated that I was part of his Mercedes family and set up appointment to do my A3 service on Monday at 8:30 a.m. he said 2 hours and it was 2 hours to complete service! Mercedes has an employee who is exemplary in making, keeping, and assisting customers. You should be very proud to employ Andy Trowbridge.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments