Mercedes-Benz of Jacksonville
Customer Reviews of Mercedes-Benz of Jacksonville
GLS service
byon 01/20/2024
Excellent service, clean facility and professional service advisors especially mine, Jonathan Hill.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
GLS service
byon 01/20/2024
Excellent service, clean facility and professional service advisors especially mine, Jonathan Hill.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5-star service!
byon 10/31/2023
I used the dealership valet service because my car had a “check engine” light on. They arranged to have the car towed to the dealership and also arranged for an Uber to take me there so I could pick up a loaner. I didn’t have to do a thing! The tow arrived in 15 minutes and the Uber was close behind. I got out of the Uber and Dalton handed me the keys to my loaner. Exceptional customer service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mobile service
byon 10/26/2023
Prompt, polite and professional. Job done with no miss or fuss. Germail very professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thorough and professional
byon 09/11/2023
The dealership worked with my schedule and made it convenient for service. I appreciate the detailed video they sent during inspection.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 04/27/2023
Excellent support in the service department no matter what the situation is. My car is 12 years old and they treat me like I’ve just bought the newest car on the lot each time. Best service I’ve ever experienced and are best in class.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service GLC300
byon 01/16/2023
Micah Dagey is very kind and friendly. He handled this service very well and provided the answers what ever I asked. I strongly recommend Micah Dagey and Mercedes of Jacksonville to everybody.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mercedes Service Dept did it again
byon 09/08/2022
Rick Adams was my service advisor he did an outstanding job better than anybody that’s ever worked with me before when bringing my car in. He waited on me in the cafeteria area had all my paperwork taken care of card processed and a rental car ready for me to drive out. He text me in the afternoon when my car was in service getting cleaned and said my car would be ready within the hour and he text me when it was ready thank you so much Mercedes and thank you Rick for the outstanding job you did.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional service!
byon 02/16/2022
The dealer was exceptional. Tremendous personal attention and flexibility.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dead battery kept the service advisor at home!
byon 09/02/2021
Despite an absent service advisor, Jonathan Hill, the Service Manager, took charge and reassigned our car to Alexis. We promptly had our loaner assigned and on our way. Within 2.5 hours I received a text advising that the service was completed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mobile service
byon 06/26/2021
This was our 1st mobile service for an oil change & recall resolution. The tech (Parker) was professional & courteous; he arrived as scheduled (actually early) and completed his work in our garage.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Service
byon 06/19/2021
I just want to say a big thank you to your service advisor Drew. He is always so helpful and accommodating. Very professional and knowledgeable for keeping my S class running it’s best!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 06/08/2021
I receives great service. The dealership was able to accommodate me and had a very nice comfortable waiting area. Also Joe who was ky service advisor was fantastic.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Joe Rodgers
byon 06/07/2021
Joe is always attentive to customer needs and he really listens. Thanks for being a great representative. Service department completed all tasks that were of concern.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cilajet application delivered smeared
byon 05/29/2021
I ordered Cilajet exterior coating for my new E Class. When I went to pick the car up there were smear marks all over it - front, back and sides. It was as if they hadn’t bothered to wipe the product off or buff the car. Had to get the service manager involved who sent the car back while I had to wait. Once it had been cleaned and buffed properly the car looked great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Service provider
byon 05/27/2021
My service provider --Zarinea Thompson was the reason for these good ratings. She was wonderful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 05/02/2021
Quick, professional service. Just as I expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing experience
byon 05/02/2021
Armin was amazing he knew the right car for me and made it happen
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
100% Satisfied on the Whole Service
byon 04/05/2021
Here’s what I don’t Understand at this Location after my service is done and I’ve spent hundreds of dollars there is supposed to be a 100% complementary detail service ever time they always do a terrible job and when Let them know it’s not good they have a unprofessional response I like my car to look as well as it operates half dried with water spots is not my idea of a good detail job I end up having to spend another 45 minutes because there have to redo something that could have been avoided it’s the 100% All Around that counts
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Excellent
byon 03/29/2021
The service advisor was very nice about keeping me informed about the repairs to my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Top Notch
byon 03/24/2021
My Service Advisor Wade Forsyth is one of a kind! He kept me informed with the progress of my vehicle during the time it was there. He scheduled a loaner vehicle to get around in while my Wagon was being serviced. Your dealership has a very valuable asset in Wade. Thanks for your great customer service skills. I appreciate you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sleazy Service Operations
byon 01/22/2021
This dealership wants me to pay $6000 for a scratched..." - Just the truth This dealership wants me to pay $6000 for a scratched sunroof top for my SL550 upfront before they will even order the part. State Farm is paying for the work and even provided them with a repair authorization guarantee and the dealership wants me to pay for the part out of my pocket and then when the insurance check arrives they said they will reimburse me. I've never seen such stupidity. After keeping my car for two days and spilling coffee all over my console they tell me I must pay for the part upfront. Scam Alert! You can find a better dealer!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
1 Comments