Coggin Toyota at the Avenues

by BewareofCoggin on 03/25/2018

Filled with [non-permissible content removed] and dishonest people. Bought used car through them, told them to use a specific bank to finance the car. However, they used another bank that is Wells Fargo. Coggin and Wells Fargo go hand in hand. Both [non-permissible content removed].

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by Lexicon on 04/05/2017

Worked out price, trade in and zero percent financing on Saturday 4-1. Car was scheduled to be delivered to dealership and picked up today...AND THEY CHANGED THE DEAL!! We have perfect credit. Discussed with salesperson SEAN WILHELM that we would be buying new since there was ZERO PERCENT financing and he agreed it was a great rate (advertised currently on their website today 4-4-17)! Sales Manager GREG ALDERMAN finalized the agreed price for our car that was to be picked up today. So imagine our outrage when we were told today that although we have pristine credit we could have not have the ZERO percent advertised financing! Why, you ask, according to general manager JOHN CLARK they gave us a lower price so we cannot have the advertised ZER0 percent financing. WHAT?? Pure game playing, unethical management. STAY AWAY from this unethical dealership. What a waste of time!!!!

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by Noemi1978 on 01/23/2016

I had the best experience on buying my first new car last year not presured at all and gave me the best deal ever . I'm bringing my son tomorrow to buy a new car from here because I feel I can trust them and I know they won't give me a hard time.

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by skg32070 on 11/28/2015

I came from South Carolina to purchase a used BMW X5. I could not have been more pleased with the service I received over the phone from them. We began discussing my trade and the car of interest over the phone. They handled all the paper work and financing before I made the long drive to see the vehicle in person. I have purchased many vehicles from other dealerships and this was one of the best buying experiences I have ever had. Thank you and I will be sure to buy any future vehicles from them again. They also backed up their vehicle with a warranty.

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by LuvMyRAV43711 on 09/12/2015

I have been dealing with Coggin Toyota for several years and my most recent experience was the best yet - very little haggling required, price and trade-in values great, no pressure to purchase during any aspect of the deal and deal closed in short time frame.

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by Holterman on 09/02/2015

A absolutely no pressure a very speedy deal, our salesman did not try to talk us into anything and we got to test drive our car by ourselves.

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by b_jones1013 on 09/02/2015

The experience from walking in the door to driving out with my new auto was amazing! The sales associate Henri was on point, knew his stuff and did not push on anything other than what i wanted. The finance/final docs gentleman Mr Clements carried over the great service and honesty from Henri which made the whole process seamless and avoided any additional stress

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by Siennaguy2 on 07/10/2015

I looked for a Toyota Sienna from several dealers...Coggin had the best pricing period. James D'ambrosio worked with me and I highly recommend him. Great communication.

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by jasonb9 on 10/21/2014

Bought 2 cars from Coggin toyota. Cars are great we loved the cars but as always things get funny during the buying and financing process. There were discrepancies in our bill of sales too many funny numbers being moved around. Told them to cancel extended warranty only to find out months later it was never cancelled. Director said it was a "mistake" on their end. If it was a mistake why were we never notified! Here we are thinking our warranty was cancelled when we had it all along. Shame on the finance team. This is no ordinary mistake this is thousands of dollars that we are 100% entitled too. Will never buy cars from this dealership again. Sales guy was professional and that's about the only good thing I have to say.

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by O12KqhUpsOmWy9 on 09/27/2014

Bottom line: Best price in the area for the car that I wanted. I was somewhat disappointed that a deal I was offered on a Friday afternoon was no longer available on the following Monday morning supposedly because some limited number of manufacturer incentives had been used up over the weekend. I have no way to know if this was true or if the sales team simply saw the likelihood of getting a little more money from me since I had returned apparently ready to buy. If the latter, it was successful. I took the price offered because it was still less that that from four other dealers I had visited. The person doing forms and contracts presented me with a chart of several columns each containing a list of things with the resulting payment at the bottom. He even pointed to the lowest payment with the suggestion that it was the best for me. It was incredibly careless of me, but I agreed, only to realize later that I had accepted things I didn't want including an extended warranty and motor club membership. I eventually got rid of the extras, so no permanent damage was done and I readily acknowledge my carelessness, but I still feel that it would have been more ethical behavior for the chart used to contain a column with no extras and a correspondingly lower payment. After agreeing to buy, I was told that the car would be available in about seven days. This turned out to be twenty-three days. My changing colors in the middle of the final negotiations could possibly have contributed to confusion which might have contributed to the very inaccurate estimate. I don't know. When I finally picked up the car, one more attempt was made to use the aforementioned chart to get me to accept an extended warranty and motor club membership. Whether this was due to having forgotten previous conversations or was one last attempt to get me to carelessly accept something I had decided against, I don't know, but this time I was paying attention and declined. Due to all of the above except price, I'm unable to give five stars, but I have to give four due to the price seeming to be the lowest available.

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by jerryjr on 09/03/2014

Mr. Phillip M exceeded all of my expectations throughout the sales process. My last four cars/SUV have all been Toyotas. I have dealt with Sales Representations from California, Virginia, Florida, Mr. M is the BEST. He went out of his way to ensure that I was completely satisfied and purchased the vehicle purchased the Tacoma that I really wanted. I didn't bring any of the necessary paperwork with me or the trade in. He made all of the calls and constructed the deal without having that input, amazing work. He deserves the highest accolades that your Coggins has to offer. Thank you Mr. M for your courteous and professional service. I am really enjoying my new Toyota Tacoma, what a beautiful vehicle!

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by leslies2 on 08/02/2014

I wanted to do business with Coggin Toyota at The Avenues since it is right down the street from where I live. The sales representative, Kenneth, was so kind and helpful; we hoped to finalize the transaction with him. But when the manager (Joe?) got involved during the price negotiation, it was the typical high-pressure sales schtick with all the cliches. Did not have the patience to deal with it, so we left. Felt bad for the sales rep, because he was awesome. Ended up purchasing our new Prius 2 at another dealership, which was a low pressure environment. If you can work with Kenneth, but avoid Joe(?), you will have a great experience.

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by Bran1322 on 07/02/2014

Great experience. Kenneth was our sales man and he was so nice. He was not pushy and went over everything at a great pace. Look forward to visiting here again!

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by jagomlv on 07/02/2014

Came to find out today that the business is not accredited by the Better Business Bureau and has a rating of F in a scale of A+ to F. It has 20 complains against them, five of then the dealer did not responded to the complain and two of them the dealer failed to resolve the issue.

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by volleybrad on 05/13/2014

As with any other dealership, do not let your guard down - they will lie and over commit and under deliver if it will make them a buck. Do not be deceived into thinking that they're any different. My experience with the sales person was fine, he upgraded me into the right car for my money and answered my questions professionally and accurately. But after negotiation, I didn't think to double check the agreed upon price and it was $200 more than I had agreed to. Too late I had signed the papers. They also didn't advise me that I would need my wife there to transfer the tag, and they were happy to have me fill out the paperwork to spend an extra $200 to buy a new tag. They knew I was trading a car in - how could they be so indifferent to the impact to me? Be better equipped than I was - be skeptical, don't trust a word they say, don't sign anything until everything is accounted for. I have three un-returned calls and two un-returned emails over the past two weeks since I bought the car.

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by tak100601 on 04/17/2014

We were fortunate enough to get Philip M. as our sales person. He was friendly, courteous, and unlike another Toyota dealership in town, let us look on the lot for what we were looking for. He treated us with respect, and not only did we get a new lease, but we came back a week later for a 2nd one. Everyone at Coggin Toyota from sales to service treated us with respect and courtesy. And because of that, we will be back in 3 years.

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by bahamabob1 on 04/09/2014

I researched the 2014 Toyota 4 Runner before sending an email to the web sales department. Nick responded promptly and after a few emails, my wife and I went into the dealer for a test drive. Nick walked us through the options and we made decisions on what we wanted and what we didn't really need. I asked for a drive out bottom line price without any back and forth bartering. Nick and the Coggins team presented me a fair proposal and we did the test drive, deal, and paperwork in under 2 hours. Nick is definitely a no stress, upfront salesman and I appreciated his honesty and mannerisms. This was the most pleasurable car purchase experience we've made in 40 years. It is our third straight Toyota but our first Toyota from Coggins Toyota. I can't begin to tell you how much we appreciated his ethics and work attitude.

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by loucyndi on 01/08/2014

I went to look at a 2008 Seq Limited and took it on a test drive. I was told it was filthy because it had not yet been detailed. I was told the outside fender bender damage and scratches on almost every panel would be invisible. I was told all four tires were treadless because they would also be replacing them with new but not with the same Michel brand, Even the engine was covered in dirt. How do you get a full layer of dirt on top of the motor like that? Again..its because it needs detailing and possibly sent off site or further detailing. I was told when I return this will all be taken care of. I'm coming back to hold the used car manager to his word. I hope to purchase this weekend if it's ready.Either way, I'll come back and re-rate. Wish me luck! It wont let me leave it without saying if I would recommend it so I must say no, just for now. I also must only give 2 stars on what I have experienced but as the other poster said the finish may make up for everything.

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by mevet96 on 07/02/2013

Coggin was the ONLY dealer to actually give a quote. All the other responded with "come on in and talk". We don't give quotes over the internet. Doesn't Edmunds say "Request a Quote"? I know there are different options and packages. But I built my vehicle on Edmunds. Talked to Matt S. the internet sales rep. He was very helpful and pleasant. Stopped for a look and test drive Saturday morning. After the drive, we talked about options and extras. However, I told Matt I had plans and this visit was actually a meet, greet and look around. He understood but did ask what they could do to sell me the truck today? I said I wish I could deal but I did have plans. My phone rang a couple times and he knew I wasn't kidding. The sales manager came and talked to me, put a deal on the table and asked me think about it and please get back to them by the end of the week. I said I would. They did not give me the high pressure sales pitch. I know they would have rather, I bought the truck then, but they knew I did not have enough time. I thought about the offer over the weekend and researched more on Edmunds. On Monday I requested a OTD price. I received the quote Tuesday morning. Later Tuesday I called and made a counter offer, Matt said he would get right back to me as he had to talk to the sales manager. less than half an hour Matt called and my offer was accepted. Went in that night signed the paper work. There were NO little hidden fees or charges. What we agreed to as an OTD price was exactly that. I am 60 and can not remember a better buying experience. I feel I got a very good vehicle at a very good price. I did research on Edmunds and they gave me all the information needed to negotiate a deal that I feel is fair to both parties.

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by redrhino on 06/16/2013

Went in to test drive and get a price on a new RAV 4. The gentleman who took us for the test drive was very friendly, and somewhat knowledgeable for only having been at the dealership for 2 weeks. He is the only reason I gave them 2 stars. Then when it came time to talk price we were handed off to another gentleman who proceeded to quote us a price (no taxes or anything else included) that was $2500 over the sticker price that was on the car we just drove. Was completely insulted. How can you quote a price that much over the already established and printed sticker price on the car. The sticker price is usually already inflated and that's normally where you start the negotiations. Not here. The guy tried to apologize and say he had to give it a shot or he wouldn't be doing his job and they are a business after all and they need to make money. Not at my expense. Basically was pretty aggravated and decided to take my business elsewhere. Do your research and know the current market value for the car you are looking at before going here or you'll end up lining their pockets while emptying your own.

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by JonPerkins on 02/13/2013

Coggin Toyota responded within one business day of our request through Edmunds. Their quotes were the best we received and we in alignment with what Edmunds had prepared us for. The fleet manager was persistent in following up with us--in a good way. Unexpected life changes altered our plans to buy a vehicle as expected, but we very much plan to return to Coggin Toyota once we are back in a position to buy.

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